Question 1

In a short essay,define corporate governance and describe some of the current trends in this area.

Accepted Answer

Corporate governance is the system used to govern a corporation so that the interests of corporate owners are protected.In response to several recent business scandals,two areas in which corporate governance is rapidly changing is in the role of boards of directors and financial reporting.The cozy,quid pro quo composition of corporate boards,where board members are frequently peers of other corporations,is changing considerably,with new demands being placed on board members.In the U.S.,the Sarbanes-Oxley Act has forced corporations to be more transparent and accountable to their shareholders.The new Canadian Securities Administrators rules,which came into effect in 2004,may tighten board responsibility somewhat,those these rules are not as stringent as those developed in the U.S.

Question 2

Gina realizes her department needs to make some changes in its control system. The department is one of five in her division, and she is not sure which approach will work best for the organization. She could base her department's performance on their distinct product, making it a profit centre and evaluating it against overall company results. She could also make better use of the policies, regulations, and procedures that are already in place. To date, Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating. The work groups set their goals and insure those goals are achieved. Everyone is well aware of the expected standards and work behaviours, and there is little tolerance for workers who do not meet the group norms.
-In selecting the best control system,Gina understands that ________.

Accepted Answer

A) everything in the department must ultimately be monitored 
B) control must precede planning 
C) what gets measured is less important than how it is measured 
D) planning must precede control 
A) everything in the department must ultimately be monitored 
B) control must precede planning 
C) what gets measured is less important than how it is measured 
D) planning must precede control D

Question 3

Research shows that best practices can often be found ________.

Accepted Answer

A) in operational plans 
B) from employee suggestions 
C) through competitor's employees 
D) from feedforward controls 
A) in operational plans 
B) from employee suggestions 
C) through competitor's employees 
D) from feedforward controls C

Question 4

A management information system is defined as a system used to provide management with needed information on a regular basis.

Accepted Answer

A) True 
 B)False

Question 5

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Accepted Answer

A) market value 
B) economic value 
C) balanced scorecard 
D) benchmarking 
A) market value 
B) economic value 
C) balanced scorecard 
D) benchmarking

Question 6

The balanced scorecard approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Accepted Answer

A) True 
 B)False

Question 7

Companies could use the services of professional investigators for concurrent control to reduce employee theft or fraud.

Accepted Answer

A) True 
 B)False

Question 8

Barbara is the product manager of an energy company which operates in the Americas. She is concerned about the increased employee theft observed in the factory. A study has shown that $30,000 worth of merchandise was attributed to employee theft in the year 2010.
-Barbara consults a criminologist to identify the reasons for employee thefts.Which of the following is the most likely interpretation that the criminologist would present?

Accepted Answer

A) People have financial-based pressures which motivate them to steal. 
B) People steal because the opportunity presents itself through lax controls. 
C) Favorable circumstances tempt people to commit crimes. 
D) People steal to impress their buddies. 
A) People have financial-based pressures which motivate them to steal. 
B) People steal because the opportunity presents itself through lax controls. 
C) Favorable circumstances tempt people to commit crimes. 
D) People steal to impress their buddies.

Question 9

When data are analyzed and processed,they become ________.

Accepted Answer

A) a system 
B) information 
C) factual 
D) a database 
A) a system 
B) information 
C) factual 
D) a database

Question 10

________ measure how efficiently and effectively the company uses its assets.

Accepted Answer

A) Strategic plans 
B) Feedback control 
C) Profitability ratios 
D) Budgets 
A) Strategic plans 
B) Feedback control 
C) Profitability ratios 
D) Budgets

Question 11

Profitability ratios measure how customer interactions generate profits.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is characteristic of managerial control in less technologically advanced countries?

Accepted Answer

A) few rules 
B) indirect control devices 
C) computer generated reports and analysis 
D) highly centralized decision making 
A) few rules 
B) indirect control devices 
C) computer generated reports and analysis 
D) highly centralized decision making

Question 13

In a short essay,explain the reasons why control is important for managers.

Accepted Answer

Control is important because it's the on

Question 14

A dashboard is a ________ that enables decision markers make informed decisions quickly.

Accepted Answer

A) real-time user interface 
B) feedforward control method 
C) concurrent control method 
D) virtual reality interface 
A) real-time user interface 
B) feedforward control method 
C) concurrent control method 
D) virtual reality interface

Question 15

At its most fundamental level,________ means learning from others.

Accepted Answer

A) performance scanning 
B) correlating 
C) benchmarking 
D) managing 
A) performance scanning 
B) correlating 
C) benchmarking 
D) managing

Question 16

An effective control system ensures that activities are completed in ways that ________.

Accepted Answer

A) motivate employees 
B) maximize profits 
C) lead to the attainment of organizational goals 
D) maximize production output 
A) motivate employees 
B) maximize profits 
C) lead to the attainment of organizational goals 
D) maximize production output

Question 17

Basic corrective action corrects problems at once to get performance back on track.

Accepted Answer

A) True 
 B)False

Question 18

When information is analyzed and processed,it becomes data.

Accepted Answer

A) True 
 B)False

Question 19

________ are the specific goals created during the planning process.

Accepted Answer

A) Operational tasks 
B) Benchmarks 
C) Performance standards 
D) Performance indicators 
A) Operational tasks 
B) Benchmarks 
C) Performance standards 
D) Performance indicators

Question 20

Management at Giant Department Stores uses video equipment to periodically monitor their employee interactions with customers.This is a form of ________ control.

Accepted Answer

A) feedback 
B) concurrent 
C) applied 
D) feedforward 
A) feedback 
B) concurrent 
C) applied 
D) feedforward

In a short essay,define corporate governance and describe some of the current trends in this area.

Research shows that best practices can often be found ________.

A management information system is defined as a system used to provide management with needed information on a regular basis.

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

The balanced scorecard approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Companies could use the services of professional investigators for concurrent control to reduce employee theft or fraud.

When data are analyzed and processed,they become ________.

________ measure how efficiently and effectively the company uses its assets.

Profitability ratios measure how customer interactions generate profits.

Which of the following is characteristic of managerial control in less technologically advanced countries?

In a short essay,explain the reasons why control is important for managers.

A dashboard is a ________ that enables decision markers make informed decisions quickly.

At its most fundamental level,________ means learning from others.

An effective control system ensures that activities are completed in ways that ________.

Basic corrective action corrects problems at once to get performance back on track.

When information is analyzed and processed,it becomes data.

________ are the specific goals created during the planning process.

Management at Giant Department Stores uses video equipment to periodically monitor their employee interactions with customers.This is a form of ________ control.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Filters

Exam 17: Evidence-Based Decision Making

In a short essay,define corporate governance and describe some of the current trends in this area.

Research shows that best practices can often be found ________.

A management information system is defined as a system used to provide management with needed information on a regular basis.

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

The balanced scorecard approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Companies could use the services of professional investigators for concurrent control to reduce employee theft or fraud.

When data are analyzed and processed,they become ________.

________ measure how efficiently and effectively the company uses its assets.

Profitability ratios measure how customer interactions generate profits.

Which of the following is characteristic of managerial control in less technologically advanced countries?

In a short essay,explain the reasons why control is important for managers.

A dashboard is a ________ that enables decision markers make informed decisions quickly.

At its most fundamental level,________ means learning from others.

An effective control system ensures that activities are completed in ways that ________.

Basic corrective action corrects problems at once to get performance back on track.

When information is analyzed and processed,it becomes data.

________ are the specific goals created during the planning process.

Management at Giant Department Stores uses video equipment to periodically monitor their employee interactions with customers.This is a form of ________ control.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Filters