Exam 13: Managing Human Resources

The ability of a selection device to measure the same thing consistently is called ________.

Which of the following is an accurate statement about selection criteria validity?

Work sampling involves presenting applicants with a miniature model of a job and having them perform a task or set of tasks that are central to it.

Terri has taken the same typing test four times on four different days.She has scored approximately the same score each time.This test has high ________.

A weakness of using a performance-simulation test is that it is ________.

Wade McKenzie is a new sales manager for The Medi-Mac Group, a medical supply company based in Ontario. Wade was hired from within the firm and he is now supervising many of the people he formerly worked with, including two friends with whom he competed for his new job. As a result, Wade is concerned about potential problems stemming from the performance evaluation process, and is conducting research on the advantages and disadvantages of various methods. -Prior to the start of the national sales meeting at the end of January,Wade has scheduled a videoconference with each of his employees in order to conduct their formal performance appraisal.Wade has considered a variety of performance appraisal methods.Since there are wide differences in the size and nature of territories within his region,Wade knows that objective measures of sales performance may not be a fair method of appraisal.He is more interested in maximizing the potential of each employee and each territory than letting employees know where they rank in comparison to their peers.Therefore,he has decided to make up a list of performance factors such as quantity and quality of work,job knowledge,cooperation,and initiative,and has ranked each employee on each factor using a five-point incremental scale.This approach is most consistent with what technique?

A written statement that explains the job content,environment,and conditions of employment is called a ________.

In cases involving sexual harassment,the courts want to know two things: did the organization know about or should it have known about the alleged behaviour and ________?

People who prefer segmentation are more likely to be satisfied and committed to their jobs when offered options such as ________.

Which of the following statements concerning current issues in human resource management is most accurate?

The Employment Equity Act creates four "protected categories": Aboriginal peoples,visible minorities,people with disabilities,and the elderly.

Managers are not responsible for orientation and integration of new employees into the organization.It is the job of the HR department.

The global economic downturn has profound implications for human resources management in organizations.

Which of the following is a disadvantage of employee referrals?

If a training program includes learning to be a better listener or learning to interact effectively with coworkers,it is attempting to teach ________ skills.

Quality of fill measure considers five key factors in hiring.One of these factors is ________.

Carly has just returned from a conference on performance appraisal methods. It was an interesting conference and it generally confirmed what Carly had suspected about her company's performance management system—it required some drastic revision! The company's current method is to have the immediate supervisor write out an evaluation of each individual employee. This method is time-consuming for the supervisors, and is as much a test of their writing skills as it is an evaluation of actual employee performance. Carly considered three alternative methods to replace the current system. The first method was one of the oldest and most popular performance appraisals. It involved listing a set of performance factors such as quantity of work, quality of work, level of cooperation, etc., and then rating each factor on an incremental scale. The second alternative method involved a system that focused on specific and measurable job behaviours. It required appraisers to rate employees according to numbered items which each represented actual job behaviours, rather than general descriptions or traits. The third alternative method was very results-oriented and was often used to evaluate managers and professional employees based on their accomplishment of specific goals that had been jointly established with their superiors. -What is Carly's first alternative method?

A labour union is an organization that represents workers and seeks to protect their interests through collective bargaining.

Which of the following focuses on the qualifications a person must possess to perform a given job successfully?

Which of the following training methods involves role playing,simulations,or other types of face-to-face training?