Exam 12: Managers and Communication

For communication to be successful,meaning must be conveyed and ________.

Verbal intonation refers to the emphasis someone gives to words or phrases that convey meaning when speaking.

Because today's technology is so sophisticated it is easy to achieve understanding in a virtual environment.

Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers. -At the conclusion of the workshop,Margaret informed the managers that the two best-known types of nonverbal communication are ________.

The vertical and horizontal flows of organizational communication can be combined into a variety of patterns called communication ________.

Alex has just been informed that he has received a long-awaited job promotion.He is very happy and excited.Which of the following will most likely affect his communications for the rest of the day?

The widespread use of communication technologies at work has led to some concerns about ________.

Communication channel with the highest feedback potential is ________.

An example of a nonverbal communication would be a ________.

Communication barriers can arise for cultural reasons.In collectivist countries managers tend to ________.

Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay. -The workers had heard a rumour about the new policy on overtime pay before receiving Brett's memo.The rumour was transmitted through which type of communication channel?

Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process ________.

Anna wants to be certain that her communication with employees is effective,so she always asks,"Do you understand?" to check the accuracy of what has been communicated.Anna is using ________ to overcome potential communication barriers.

Face-to-face conversations,emails,and company-wide memos are all examples of ________.

________ allow instant sharing of information among people with related interests.

Which of the following forms of communication do cross-functional teams rely heavily on?

Changing technology is a significant source of environmental uncertainly for organizations.

Michelle has been hired as information systems manager at Prestige Furniture, a fast-growing producer of fine home furnishing products. To date, the company has successfully integrated modern production technology into its manufacturing facilities. Now, Michelle's task is to find ways to apply technologies that will improve communication and the flow of information throughout the organization. -The vice-president of sales asks Michelle if there are any other communication tools for managers who find email to be too slow.Michelle explains that implementing ________ will significantly improve communications and employees don't have to be at their desk with their computers running.

Any communication that flows between managers and employees is downward communication.

In the wheel network,the leader serves as the hub through which all communication passes.