Exam 1: Introduction to Management and Organizations

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -Sam and Pat are both at what level of management?

In a short essay,describe the importance of customers and social media to the manager's job.Give specific examples where possible to support your discussion.

The most important factor in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

Many of Mintzberg's roles align with the basic functions of management.For example,the role of ________ is part of the planning function.

Human skills become less important as managers move into top management.

Managers with titles such as project leader,plant manager,or regional manager are ________.

Managers who are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization are ________.

Social media platforms for electronic communication have become popular among employees to share ideas in their personal lives,but have not yet become tools used extensively in the workplace.

Division managers and plant managers are most likely at which level of management?

Richard is a manager at a large hospital.He has spent his day arranging the work schedules of employees for the next month.He had to ensure that there was a registered nurse on every shift,and that each was assigned to the area that best suited their qualifications.He has spent his day performing the management activity of ________.

Don Martin, plant manager at Control Systems, Inc., sighed as he sipped his cup of coffee and reviewed his hectic schedule for the day. He has to escort two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers from the East Coast. Then he has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he does not enjoy). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the division vice-president. Finally, in the late afternoon, he will be reviewing a recent equipment malfunction and deciding whether to bring in extra technicians to get the equipment operating again as soon as possible. Whew! It was just another busy day in the life of a manager. -What role will Don perform when he gives the plant tour to the newspaper reporter?

Don Martin, plant manager at Control Systems, Inc., sighed as he sipped his cup of coffee and reviewed his hectic schedule for the day. He has to escort two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers from the East Coast. Then he has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he does not enjoy). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the division vice-president. Finally, in the late afternoon, he will be reviewing a recent equipment malfunction and deciding whether to bring in extra technicians to get the equipment operating again as soon as possible. Whew! It was just another busy day in the life of a manager. -When Don reviews the new equipment malfunction,what management role will he perform when deciding whether to bring in extra people?

Middle managers coordinate the work of nonmanagerial employees who are directly involved with the production or creation of the organization's products.

As a production supervisor, Joe decides on Friday afternoon how many units of output his employees should produce next week, as well as which products will be produced on which days in the department. He also decides which employees are going to be responsible for operating which machines, since all his subordinates are multi-skilled assemblers. On Monday, he hands out work assignment sheets to inform the employees about which machines each will operate for the week. Joe also announces that the schedule will be challenging because of an increase in the targeted number of output units. He encourages his subordinates by telling them that he is confident they will achieve the production targets because they are such hard-working and skilled employees. Then, during the week, he monitors the daily production output and records the number of units that successfully achieved the company's quality standards, as well as the number of units that were unsatisfactory and had to be scrapped. -When Joe decides which employees will be responsible for operating which machines,he is performing the management function of ________.

Success in business today demands ________.

Which of the following skills is most likely to be defined using terms such as abstract situations and visualization?

In today's uncertain world managers play an important role in ________.

Management affects employee morale but not the company's financial performance.

Amy Kwon has proven herself to be an able manager. Her department has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. She performs all the required functions of a manager, but some say that the "secret" of her success is her ability to direct and motivate others. -The "secret" of Amy's success involves which management function?

Carly spent the day "shadowing" her uncle Dave, who is the CEO of a large consumer electronics company. Carly is a business management major at a local college, and one of her class assignments was to interview a business manager. When she approached her uncle about the assignment, he invited her to follow him around for a day to observe the typical business activities of a top manager. She noted that he spent the day dealing with a variety of issues. First he met with a division manager who was having difficulty achieving production targets due to his inability to motivate the employees. Then they visited the assembly line to inspect a new machine designed to increase production output. Uncle Dave had once been a production engineer, and the department supervisor and assembly workers were impressed by his knowledge of the new machine's operating specifications. At lunch they met with a group of local CEOs from other companies where everything from the new hiring laws to the latest economic reports was discussed. After lunch, Carly attended a meeting where the five-year strategic plan for the entire company was being evaluated. For her uncle it was a typical day in the life of a CEO, but for Carly it had been a day full of information that she could use for her class assignment. -At the lunch meeting with other CEOs,Uncle Dave was performing the management role of ________.