Question 1

When predicting the costs for her company, Margarita is engaging in

Accepted Answer

A)  Forecasting. 
B)  Competitive intelligence. 
C)  Environmental scanning. 
D)  Benchmarking. 
E)  Scenario development. 
A)  Forecasting. 
B)  Competitive intelligence. 
C)  Environmental scanning. 
D)  Benchmarking. 
E)  Scenario development. A

Question 2

A narrative that describes a particular set of future conditions for a business is called

Accepted Answer

A)  Benchmarking. 
B)  A scenario. 
C)  Forecasting. 
D)  Managerial outcome analysis. 
E)  Competitive intelligence. 
A)  Benchmarking. 
B)  A scenario. 
C)  Forecasting. 
D)  Managerial outcome analysis. 
E)  Competitive intelligence. B

Question 3

Competitive intelligence is also known as corporate espionage.

Accepted Answer

A) True 
 B)False  False

Question 4

When Connie read the survey of regional businesses, she was investigating

Accepted Answer

A)  The competitive environment. 
B)  The macroenvironment. 
C)  A closed environment. 
D)  The internal environment. 
E)  The social environment. 
A)  The competitive environment. 
B)  The macroenvironment. 
C)  A closed environment. 
D)  The internal environment. 
E)  The social environment.

Question 5

The entrance by a company into another market or industry for which it has an existing expertise is called

Accepted Answer

A)  A cooperative strategy. 
B)  Strategic maneuvering. 
C)  A strategic alliance. 
D)  Domain selection. 
E)  Cooptation. 
A)  A cooperative strategy. 
B)  Strategic maneuvering. 
C)  A strategic alliance. 
D)  Domain selection. 
E)  Cooptation.

Question 6

The two types of proactive strategies for influencing an organization's environment include

Accepted Answer

A)  Dependent strategies and independent strategies. 
B)  Independent action and cooperative action. 
C)  Cooperative strategies and strategic maneuvering. 
D)  Strategic maneuvering and dependent strategies. 
E)  Independent action and strategic maneuvering. 
A)  Dependent strategies and independent strategies. 
B)  Independent action and cooperative action. 
C)  Cooperative strategies and strategic maneuvering. 
D)  Strategic maneuvering and dependent strategies. 
E)  Independent action and strategic maneuvering.

Question 7

When Yaro FroYo spends its own money to promote the frozen yogurt industry as a whole, the company is practicing

Accepted Answer

A)  Competitive aggression. 
B)  Competitive pacification. 
C)  Public relations. 
D)  Voluntary cooptation. 
E)  Cooperative action. 
A)  Competitive aggression. 
B)  Competitive pacification. 
C)  Public relations. 
D)  Voluntary cooptation. 
E)  Cooperative action.

Question 8

A customer who purchases raw materials or wholesale products before selling them to other parties is called a(n)

Accepted Answer

A)  Final supplier. 
B)  Intermediate consumer. 
C)  Middle customer. 
D)  First-tier supplier. 
E)  Preliminary customer. 
A)  Final supplier. 
B)  Intermediate consumer. 
C)  Middle customer. 
D)  First-tier supplier. 
E)  Preliminary customer.

Question 9

The photo of the fire is an example of a(n)

Accepted Answer

A)  Story. 
B)  Value. 
C)  Legend. 
D)  Symbol. 
E)  Rite. 
A)  Story. 
B)  Value. 
C)  Legend. 
D)  Symbol. 
E)  Rite.

Question 10

List actions and attitudes that result in excellent customer service. Illustrate each from your own experiences as either a customer or a service provider.

Accepted Answer

Actions and attitudes that result in exc

Question 11

Which of the following scenarios would be the most favorable to an existing firm in the industry according to the Porter model of the competitive environment?

Accepted Answer

A)  Many competitors, few entry barriers, and few customers. 
B)  Many competitors, high threat of entry, many customers. 
C)  Few entry barriers, many substitutes, many customers. 
D)  High industry growth, many barriers to entry, customers have low bargaining power. 
E)  Low industry growth, few barriers to entry, suppliers have low bargaining power. 
A)  Many competitors, few entry barriers, and few customers. 
B)  Many competitors, high threat of entry, many customers. 
C)  Few entry barriers, many substitutes, many customers. 
D)  High industry growth, many barriers to entry, customers have low bargaining power. 
E)  Low industry growth, few barriers to entry, suppliers have low bargaining power.

Question 12

Environmental scanning means sorting through information available to the public to interpret what is important and what is not.

Accepted Answer

A) True 
 B)False

Question 13

The fastest-growing age group in the U.S. civilian labor force is the group between 30 and 40 years old.

Accepted Answer

A) True 
 B)False

Question 14

Prospectors are

Accepted Answer

A)  Companies that continually change the boundaries for their task environments by seeking new products and markets, diversifying and merging, or acquiring new enterprises. 
B)  Companies that aggressively monitor and protect the established boundaries of their competitive environment. 
C)  Financially sound in unstable industries. 
D)  Firms that sell one or more businesses to other firms with aggressive growth goals. 
E)  In the mature stage of the product life cycle. 
A)  Companies that continually change the boundaries for their task environments by seeking new products and markets, diversifying and merging, or acquiring new enterprises. 
B)  Companies that aggressively monitor and protect the established boundaries of their competitive environment. 
C)  Financially sound in unstable industries. 
D)  Firms that sell one or more businesses to other firms with aggressive growth goals. 
E)  In the mature stage of the product life cycle.

Question 15

Organizations that are affected by and that affect their environment are called

Accepted Answer

A)  Input systems. 
B)  Output systems. 
C)  Open systems. 
D)  Closed systems. 
E)  Social systems. 
A)  Input systems. 
B)  Output systems. 
C)  Open systems. 
D)  Closed systems. 
E)  Social systems.

Question 16

Quartermaine University has just formed a board of trustees and invited 25 of its wealthiest alumni to join. In this example QU is demonstrating

Accepted Answer

A)  Contraction. 
B)  Cooptation. 
C)  Coalition. 
D)  Political action. 
E)  Voluntary action. 
A)  Contraction. 
B)  Cooptation. 
C)  Coalition. 
D)  Political action. 
E)  Voluntary action.

Question 17

The National Bicycle Industrial Company (NBIC) of Japan specializes in mass customization. Customers can choose the frame and other parts of the bicycle and it is made to their order. This is one example of how NBIC uses

Accepted Answer

A)  Kanban. 
B)  Flexible processes. 
C)  Smoothing. 
D)  Benchmarking. 
E)  Environmental scanning. 
A)  Kanban. 
B)  Flexible processes. 
C)  Smoothing. 
D)  Benchmarking. 
E)  Environmental scanning.

Question 18

Discuss how immigration patterns influence the management of the U.S. labor force.

Accepted Answer

The answer of Discuss how immigration patterns influence the management...

Question 19

According to Porter's model, Netflix streaming video would be considered a substitute for Blockbuster DVD rental.

Accepted Answer

A) True 
 B)False

Question 20

Conditions that may prevent new firms from entering an industry (e.g., the use of patents) are referred to as

Accepted Answer

A)  Barriers to entry. 
B)  Roadblocks. 
C)  Unfair trade practices. 
D)  Insider trading. 
E)  Trade protectionism. 
A)  Barriers to entry. 
B)  Roadblocks. 
C)  Unfair trade practices. 
D)  Insider trading. 
E)  Trade protectionism.

When predicting the costs for her company, Margarita is engaging in

A narrative that describes a particular set of future conditions for a business is called

Competitive intelligence is also known as corporate espionage.

When Connie read the survey of regional businesses, she was investigating

The entrance by a company into another market or industry for which it has an existing expertise is called

The two types of proactive strategies for influencing an organization's environment include

When Yaro FroYo spends its own money to promote the frozen yogurt industry as a whole, the company is practicing

A customer who purchases raw materials or wholesale products before selling them to other parties is called a(n)

The photo of the fire is an example of a(n)

List actions and attitudes that result in excellent customer service. Illustrate each from your own experiences as either a customer or a service provider.

Which of the following scenarios would be the most favorable to an existing firm in the industry according to the Porter model of the competitive environment?

Environmental scanning means sorting through information available to the public to interpret what is important and what is not.

The fastest-growing age group in the U.S. civilian labor force is the group between 30 and 40 years old.

Prospectors are

Organizations that are affected by and that affect their environment are called

Quartermaine University has just formed a board of trustees and invited 25 of its wealthiest alumni to join. In this example QU is demonstrating

The National Bicycle Industrial Company (NBIC) of Japan specializes in mass customization. Customers can choose the frame and other parts of the bicycle and it is made to their order. This is one example of how NBIC uses

Discuss how immigration patterns influence the management of the U.S. labor force.

According to Porter's model, Netflix streaming video would be considered a substitute for Blockbuster DVD rental.

Conditions that may prevent new firms from entering an industry (e.g., the use of patents) are referred to as

Managing and Performing

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 2: The External and Internal Environments

When predicting the costs for her company, Margarita is engaging in

A narrative that describes a particular set of future conditions for a business is called

Competitive intelligence is also known as corporate espionage.

When Connie read the survey of regional businesses, she was investigating

The entrance by a company into another market or industry for which it has an existing expertise is called

The two types of proactive strategies for influencing an organization's environment include

When Yaro FroYo spends its own money to promote the frozen yogurt industry as a whole, the company is practicing

A customer who purchases raw materials or wholesale products before selling them to other parties is called a(n)

The photo of the fire is an example of a(n)

List actions and attitudes that result in excellent customer service. Illustrate each from your own experiences as either a customer or a service provider.

Which of the following scenarios would be the most favorable to an existing firm in the industry according to the Porter model of the competitive environment?

Environmental scanning means sorting through information available to the public to interpret what is important and what is not.

The fastest-growing age group in the U.S. civilian labor force is the group between 30 and 40 years old.

Prospectors are

Organizations that are affected by and that affect their environment are called

Quartermaine University has just formed a board of trustees and invited 25 of its wealthiest alumni to join. In this example QU is demonstrating

The National Bicycle Industrial Company (NBIC) of Japan specializes in mass customization. Customers can choose the frame and other parts of the bicycle and it is made to their order. This is one example of how NBIC uses

Discuss how immigration patterns influence the management of the U.S. labor force.

According to Porter's model, Netflix streaming video would be considered a substitute for Blockbuster DVD rental.

Conditions that may prevent new firms from entering an industry (e.g., the use of patents) are referred to as

Managing and Performing

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters