Question 1

Discuss the clues utilized to diagnose a culture.

Accepted Answer

Diagnosing a culture involves identifyin

Question 2

Southwest Airlines demonstrates the independent action strategy known as competitive pacification by cutting fares when it enters a new market.

Accepted Answer

A) True 
 B)False

Question 3

Needing to learn a new software program as a result of changing suppliers is an example of a switching cost.

Accepted Answer

A) True 
 B)False

Question 4

To improve customer service in its overseas call center, Jansen Electronics decided to investigate the call center practices of competing companies. The team discovered that a smaller company, Gorilla Devices Inc., seemed to have outstanding customer service. The team then determined differences between the organizations and developed a plan to incorporate the best elements of Gorilla into Jansen. This illustrates effective

Accepted Answer

A)  Environmental dynamism. 
B)  Benchmarking. 
C)  Strategic maneuvering. 
D)  Cooperative action. 
E)  Forecasting. 
A)  Environmental dynamism. 
B)  Benchmarking. 
C)  Strategic maneuvering. 
D)  Cooperative action. 
E)  Forecasting.

Question 5

Management of the network of facilities and people that obtains materials from the outside, transforms them into products, and distributes the products to customers is called

Accepted Answer

A)  Collaboration. 
B)  Switching costs. 
C)  Cooptation. 
D)  Customer service. 
E)  Supply chain management. 
A)  Collaboration. 
B)  Switching costs. 
C)  Cooptation. 
D)  Customer service. 
E)  Supply chain management.

Question 6

Margarita and her team are using __________ when they learn from Good Cans about its canning process.

Accepted Answer

A)  forecasting 
B)  competitive intelligence 
C)  environmental scanning 
D)  benchmarking 
E)  scenario development 
A)  forecasting 
B)  competitive intelligence 
C)  environmental scanning 
D)  benchmarking 
E)  scenario development

Question 7

U.S. government policies both impose strategic constraints and provide opportunities for organizations.

Accepted Answer

A) True 
 B)False

Question 8

The analysis of the competitive environment that you have conducted utilized the work of

Accepted Answer

A)  Frederick Taylor. 
B)  Michael Porter. 
C)  Abraham Maslow. 
D)  Douglas McGregor. 
E)  Lillian Gilbreth. 
A)  Frederick Taylor. 
B)  Michael Porter. 
C)  Abraham Maslow. 
D)  Douglas McGregor. 
E)  Lillian Gilbreth.

Question 9

Porter's model for competitive analysis is one example of analyzing the competitive environment for adapting to and even influencing the nature of competition.

Accepted Answer

A) True 
 B)False

Question 10

Strategy is an example of an input to an organization.

Accepted Answer

A) True 
 B)False

Question 11

The percentage of women participating in the U.S. workforce has increased sharply since 1999.

Accepted Answer

A) True 
 B)False

Question 12

The first question in understanding competitive environments from Porter's model is "How strong is the competition?"

Accepted Answer

A) True 
 B)False

Question 13

To respond to their environment, managers and companies have a number of options, which can be grouped into three categories. Describe each category.

Accepted Answer

The three categories of options that man

Question 14

Of the following, which produces the highest barrier to entry?

Accepted Answer

A)  Brand identification. 
B)  Customer ratings. 
C)  Pricing practices. 
D)  The economy. 
E)  Technology. 
A)  Brand identification. 
B)  Customer ratings. 
C)  Pricing practices. 
D)  The economy. 
E)  Technology.

Question 15

The process of sharing power with employees is called

Accepted Answer

A)  Empowerment. 
B)  Job sharing. 
C)  Benchmarking. 
D)  Vertical synergy. 
E)  Team building. 
A)  Empowerment. 
B)  Job sharing. 
C)  Benchmarking. 
D)  Vertical synergy. 
E)  Team building.

Question 16

Strategies that an organization acting on its own uses to change some aspect of its current environment are called

Accepted Answer

A)  Flexible strategies. 
B)  Buffering strategies. 
C)  Independent strategies. 
D)  Smoothing strategies. 
E)  Cooperative strategies. 
A)  Flexible strategies. 
B)  Buffering strategies. 
C)  Independent strategies. 
D)  Smoothing strategies. 
E)  Cooperative strategies.

Question 17

Stories told by employees almost never have any connection to the true culture of the organization.

Accepted Answer

A) True 
 B)False

Question 18

When new employees are told of the organization's great accomplishments and history, it is an example of a(n)

Accepted Answer

A)  Mission statement. 
B)  Official goal. 
C)  Story. 
D)  Ceremony. 
E)  Rite. 
A)  Mission statement. 
B)  Official goal. 
C)  Story. 
D)  Ceremony. 
E)  Rite.

Question 19

Benchmarking means comparing your processes to the best-in-class performance by a company in a given area.

Accepted Answer

A) True 
 B)False

Question 20

The existence of savvy customers in an industry is an indication of

Accepted Answer

A)  High bargaining power of suppliers. 
B)  Low bargaining power of suppliers. 
C)  High bargaining power of customers. 
D)  Low bargaining power of customers. 
E)  Low threat of new entry. 
A)  High bargaining power of suppliers. 
B)  Low bargaining power of suppliers. 
C)  High bargaining power of customers. 
D)  Low bargaining power of customers. 
E)  Low threat of new entry.

Discuss the clues utilized to diagnose a culture.

Southwest Airlines demonstrates the independent action strategy known as competitive pacification by cutting fares when it enters a new market.

Needing to learn a new software program as a result of changing suppliers is an example of a switching cost.

Management of the network of facilities and people that obtains materials from the outside, transforms them into products, and distributes the products to customers is called

Margarita and her team are using __________ when they learn from Good Cans about its canning process.

U.S. government policies both impose strategic constraints and provide opportunities for organizations.

The analysis of the competitive environment that you have conducted utilized the work of

Porter's model for competitive analysis is one example of analyzing the competitive environment for adapting to and even influencing the nature of competition.

Strategy is an example of an input to an organization.

The percentage of women participating in the U.S. workforce has increased sharply since 1999.

The first question in understanding competitive environments from Porter's model is "How strong is the competition?"

To respond to their environment, managers and companies have a number of options, which can be grouped into three categories. Describe each category.

Of the following, which produces the highest barrier to entry?

The process of sharing power with employees is called

Strategies that an organization acting on its own uses to change some aspect of its current environment are called

Stories told by employees almost never have any connection to the true culture of the organization.

When new employees are told of the organization's great accomplishments and history, it is an example of a(n)

Benchmarking means comparing your processes to the best-in-class performance by a company in a given area.

The existence of savvy customers in an industry is an indication of

Managing and Performing

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 2: The External and Internal Environments

Discuss the clues utilized to diagnose a culture.

Southwest Airlines demonstrates the independent action strategy known as competitive pacification by cutting fares when it enters a new market.

Needing to learn a new software program as a result of changing suppliers is an example of a switching cost.

Management of the network of facilities and people that obtains materials from the outside, transforms them into products, and distributes the products to customers is called

Margarita and her team are using __________ when they learn from Good Cans about its canning process.

U.S. government policies both impose strategic constraints and provide opportunities for organizations.

The analysis of the competitive environment that you have conducted utilized the work of

Porter's model for competitive analysis is one example of analyzing the competitive environment for adapting to and even influencing the nature of competition.

Strategy is an example of an input to an organization.

The percentage of women participating in the U.S. workforce has increased sharply since 1999.

The first question in understanding competitive environments from Porter's model is "How strong is the competition?"

To respond to their environment, managers and companies have a number of options, which can be grouped into three categories. Describe each category.

Of the following, which produces the highest barrier to entry?

The process of sharing power with employees is called

Strategies that an organization acting on its own uses to change some aspect of its current environment are called

Stories told by employees almost never have any connection to the true culture of the organization.

When new employees are told of the organization's great accomplishments and history, it is an example of a(n)

Benchmarking means comparing your processes to the best-in-class performance by a company in a given area.

The existence of savvy customers in an industry is an indication of

Managing and Performing

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters