Question 1

To be world class as an organization includes

Accepted Answer

A)  Striving for controlled improvement. 
B)  Using the best and latest knowledge and ideas. 
C)  Having infectious core values. 
D)  Focusing on competition instead of profits. 
E)  Operating at industry standards. 
A)  Striving for controlled improvement. 
B)  Using the best and latest knowledge and ideas. 
C)  Having infectious core values. 
D)  Focusing on competition instead of profits. 
E)  Operating at industry standards. B

Question 2

Describe the six specific approaches to enlisting cooperation in the change process. Give an example of a situation in which each would be used.

Accepted Answer

1. Education and Communication: This approach involves providing information and explaining the reasons for the change to gain support and cooperation. For example, a company may hold a series of town hall meetings to educate employees about the need for a new technology implementation and how it will benefit the organization.

2. Participation and Involvement: This approach involves involving employees in the change process by seeking their input and feedback. For example, a healthcare organization may involve frontline staff in the decision-making process for implementing a new patient care protocol.

3. Facilitation and Support: This approach involves providing resources, training, and support to help employees adapt to the change. For example, a retail company may offer training programs and mentorship to help employees transition to a new customer service approach.

4. Negotiation and Agreement: This approach involves working with key stakeholders to negotiate and reach agreements on the terms of the change. For example, a construction company may negotiate with a labor union to agree on new working conditions for a major project.

5. Manipulation and Coercion: This approach involves using incentives or pressure to gain cooperation. For example, a government agency may offer tax incentives to businesses to adopt environmentally friendly practices.

6. Explicit and Implicit Coercion: This approach involves using formal authority or threats to enforce the change. For example, a military organization may use disciplinary measures to ensure compliance with new operational procedures.

Each of these approaches can be effective in different situations, depending on the organizational culture, the nature of the change, and the level of resistance from employees. It's important for leaders to carefully consider which approach is most appropriate and ethical in each specific situation.

Question 3

Identifying crises and opportunities occurs in which activity of leading change?

Accepted Answer

A)  Establishing a sense of urgency. 
B)  Generating short-term wins. 
C)  Communicating the change vision. 
D)  Anchoring new approaches in the culture. 
E)  Developing a vision and strategy. 
A)  Establishing a sense of urgency. 
B)  Generating short-term wins. 
C)  Communicating the change vision. 
D)  Anchoring new approaches in the culture. 
E)  Developing a vision and strategy. A

Question 4

Lots of happy talk from senior management helps to avoid complacency.

Accepted Answer

A) True 
 B)False

Question 5

When people have less or incorrect information about an organizational change or its implementation, they are likely to resist the change due to

Accepted Answer

A)  Self-interest. 
B)  Surprise. 
C)  Different assessments. 
D)  Peer pressure. 
E)  Inertia. 
A)  Self-interest. 
B)  Surprise. 
C)  Different assessments. 
D)  Peer pressure. 
E)  Inertia.

Question 6

__________ includes occasionally taking risks and reflecting honestly on one's successes and failures.

Accepted Answer

A)  Personal reflection 
B)  Lifelong learning 
C)  Self-improvement 
D)  Self-management 
E)  Independent awareness 
A)  Personal reflection 
B)  Lifelong learning 
C)  Self-improvement 
D)  Self-management 
E)  Independent awareness

Question 7

A response that occurs when events in the environment have already affected the firm's performance is called

Accepted Answer

A)  Performance change. 
B)  Reactive change. 
C)  Internal change. 
D)  Total organization change. 
E)  External change. 
A)  Performance change. 
B)  Reactive change. 
C)  Internal change. 
D)  Total organization change. 
E)  External change.

Question 8

Identifying the forces that prevent people from changing and those that will drive people toward change is called

Accepted Answer

A)  A force-field analysis. 
B)  Unfreezing. 
C)  Organizational ambidexterity. 
D)  Reactive change. 
E)  A performance gap study. 
A)  A force-field analysis. 
B)  Unfreezing. 
C)  Organizational ambidexterity. 
D)  Reactive change. 
E)  A performance gap study.

Question 9

Strategic, technostructural, human resources management, and human process are types of

Accepted Answer

A)  Force-field analyses. 
B)  Performance gaps. 
C)  OD interventions. 
D)  Innovation freezing. 
E)  Shapers. 
A)  Force-field analyses. 
B)  Performance gaps. 
C)  OD interventions. 
D)  Innovation freezing. 
E)  Shapers.

Question 10

Reactive change means anticipating and preparing for an uncertain future.

Accepted Answer

A) True 
 B)False

Question 11

The fourth management tactic here is an example of which of the following approaches?

Accepted Answer

A)  Education and communication. 
B)  Facilitation and support. 
C)  Negotiation and rewards. 
D)  Cooptation. 
E)  Coercion. 
A)  Education and communication. 
B)  Facilitation and support. 
C)  Negotiation and rewards. 
D)  Cooptation. 
E)  Coercion.

Question 12

In the process of motivating change, moving refers to

Accepted Answer

A)  Management realization that its current practices are no longer appropriate. 
B)  The strengthening of the new behaviors that support the change. 
C)  Instituting the change, which begins with establishing a vision. 
D)  The process of identifying performance gaps. 
E)  The process of employees communicating a problem. 
A)  Management realization that its current practices are no longer appropriate. 
B)  The strengthening of the new behaviors that support the change. 
C)  Instituting the change, which begins with establishing a vision. 
D)  The process of identifying performance gaps. 
E)  The process of employees communicating a problem.

Question 13

The belief that things must be either A or B and cannot be both and that only one goal and not another can be attained is referred to as

Accepted Answer

A)  Force-field analysis. 
B)  The "tyranny of the or." 
C)  Pragmatic reflex. 
D)  The "genius of the and." 
E)  Management myopia. 
A)  Force-field analysis. 
B)  The "tyranny of the or." 
C)  Pragmatic reflex. 
D)  The "genius of the and." 
E)  Management myopia.

Question 14

Which of the following was identified by Collins and Porras as a "built-to-last" company?

Accepted Answer

A)  Google. 
B)  Visa. 
C)  Sony. 
D)  Apple. 
E)  Exxon-Mobile. 
A)  Google. 
B)  Visa. 
C)  Sony. 
D)  Apple. 
E)  Exxon-Mobile.

Question 15

Employees may be able to predict the failure of a change more accurately than management can.

Accepted Answer

A) True 
 B)False

Question 16

The second management tactic here is an example of which of the following approaches?

Accepted Answer

A)  Education and communication. 
B)  Facilitation and support. 
C)  Negotiation and rewards. 
D)  Cooptation. 
E)  Coercion. 
A)  Education and communication. 
B)  Facilitation and support. 
C)  Negotiation and rewards. 
D)  Cooptation. 
E)  Coercion.

Question 17

According to Collins and Porras, in a successful organization, long-term thinking and investment come at the expense of demand for short-term results.

Accepted Answer

A) True 
 B)False

Question 18

The essential characteristic of great companies, according to Collins and Porras, is their relentless focus on beating the competition.

Accepted Answer

A) True 
 B)False

Question 19

Shared responsibility for change in organizations is often lost with growth and over time.

Accepted Answer

A) True 
 B)False

Question 20

The basic types of OD techniques include strategic interventions, technostructural interventions, HR management interventions, and human process interventions.

Accepted Answer

A) True 
 B)False

To be world class as an organization includes

Describe the six specific approaches to enlisting cooperation in the change process. Give an example of a situation in which each would be used.

Identifying crises and opportunities occurs in which activity of leading change?

Lots of happy talk from senior management helps to avoid complacency.

When people have less or incorrect information about an organizational change or its implementation, they are likely to resist the change due to

__________ includes occasionally taking risks and reflecting honestly on one's successes and failures.

A response that occurs when events in the environment have already affected the firm's performance is called

Identifying the forces that prevent people from changing and those that will drive people toward change is called

Strategic, technostructural, human resources management, and human process are types of

Reactive change means anticipating and preparing for an uncertain future.

The fourth management tactic here is an example of which of the following approaches?

In the process of motivating change, moving refers to

The belief that things must be either A or B and cannot be both and that only one goal and not another can be attained is referred to as

Which of the following was identified by Collins and Porras as a "built-to-last" company?

Employees may be able to predict the failure of a change more accurately than management can.

The second management tactic here is an example of which of the following approaches?

According to Collins and Porras, in a successful organization, long-term thinking and investment come at the expense of demand for short-term results.

The essential characteristic of great companies, according to Collins and Porras, is their relentless focus on beating the competition.

Shared responsibility for change in organizations is often lost with growth and over time.

The basic types of OD techniques include strategic interventions, technostructural interventions, HR management interventions, and human process interventions.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

To be world class as an organization includes

Describe the six specific approaches to enlisting cooperation in the change process. Give an example of a situation in which each would be used.

Identifying crises and opportunities occurs in which activity of leading change?

Lots of happy talk from senior management helps to avoid complacency.

When people have less or incorrect information about an organizational change or its implementation, they are likely to resist the change due to

__________ includes occasionally taking risks and reflecting honestly on one's successes and failures.

A response that occurs when events in the environment have already affected the firm's performance is called

Identifying the forces that prevent people from changing and those that will drive people toward change is called

Strategic, technostructural, human resources management, and human process are types of

Reactive change means anticipating and preparing for an uncertain future.

The fourth management tactic here is an example of which of the following approaches?

In the process of motivating change, moving refers to

The belief that things must be either A or B and cannot be both and that only one goal and not another can be attained is referred to as

Which of the following was identified by Collins and Porras as a "built-to-last" company?

Employees may be able to predict the failure of a change more accurately than management can.

The second management tactic here is an example of which of the following approaches?

According to Collins and Porras, in a successful organization, long-term thinking and investment come at the expense of demand for short-term results.

The essential characteristic of great companies, according to Collins and Porras, is their relentless focus on beating the competition.

Shared responsibility for change in organizations is often lost with growth and over time.

The basic types of OD techniques include strategic interventions, technostructural interventions, HR management interventions, and human process interventions.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters