Question 1

According to Lewinian/OD views of organizational change, organization development (OD) is linear in that it:

Accepted Answer

A)  has a constant ebb and flow. 
B)  has movement from past to present to future. 
C)  is heavily reliant on mathematics. 
D)  is based on symmetrical change and equilibrium. 
A)  has a constant ebb and flow. 
B)  has movement from past to present to future. 
C)  is heavily reliant on mathematics. 
D)  is based on symmetrical change and equilibrium. B

Question 2

The best change sequence in the event of ineffectiveness in the system is:

Accepted Answer

A)  unfreeze, rebalance, and freeze. 
B)  freeze, rebalance, and unfreeze. 
C)  unfreeze, unbalance, and freeze. 
D)  freeze, unfreeze, and balance. 
A)  unfreeze, rebalance, and freeze. 
B)  freeze, rebalance, and unfreeze. 
C)  unfreeze, unbalance, and freeze. 
D)  freeze, unfreeze, and balance. B

Question 3

According to the text, which of the following is NOT a major organizational change experienced by Nova Scotia Power from 1982 to 2002?

Accepted Answer

A)  Privatization 
B)  Downsizing 
C)  The introduction of a cultural change program 
D)  Expropriation 
A)  Privatization 
B)  Downsizing 
C)  The introduction of a cultural change program 
D)  Expropriation D

Question 4

The three-stage model for change that includes the processes of unfreezing, changing, and refreezing was developed by Joseph Juran.

Accepted Answer

A) True 
 B)False

Question 5

According to the organization development (OD) approach, it is the bottom rung of an organization that is committed to the change process.

Accepted Answer

A) True 
 B)False

Question 6

One of the biggest strengths of the traditional organization development (OD) field was that it was well suited to handle large-scale organizational change.

Accepted Answer

A) True 
 B)False

Question 7

Under dialogic organization development (OD), the role of the OD consultant moved from being the provider of data for fact-driven decision making to being the facilitator of processes that encouraged "conversations" around change issues.

Accepted Answer

A) True 
 B)False

Question 8

According to Bean and Hamilton, after the downsizing at Telenor, some staff accepted the corporate "alignment" frame, while others adopted an "alienated" frame and felt marginalized and feared for their job security.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a difference between dialogic organizational development (OD) and diagnostic organizational development (OD)?

Accepted Answer

A)  Dialogic OD uses the processes of unfreeze, change, and freeze to manage change, whereas diagnostic OD uses no systematic steps to manage change. 
B)  The practitioners of dialogic OD carry out diagnosis of the organizational situation before intervening, whereas the practitioners of diagnostic OD work with people in a way that creates new knowledge and awareness. 
C)  A consultant is an involved facilitator in dialogic OD, whereas he or she is a neutral facilitator in diagnostic OD. 
D)  Central to the diagnostic approach is the view that "real change" only occurs when mindsets are altered, whereas the dialogic approach focuses on making changes at the management level. 
A)  Dialogic OD uses the processes of unfreeze, change, and freeze to manage change, whereas diagnostic OD uses no systematic steps to manage change. 
B)  The practitioners of dialogic OD carry out diagnosis of the organizational situation before intervening, whereas the practitioners of diagnostic OD work with people in a way that creates new knowledge and awareness. 
C)  A consultant is an involved facilitator in dialogic OD, whereas he or she is a neutral facilitator in diagnostic OD. 
D)  Central to the diagnostic approach is the view that "real change" only occurs when mindsets are altered, whereas the dialogic approach focuses on making changes at the management level.

Question 10

The first step in action research is:

Accepted Answer

A)  data gathering. 
B)  problem diagnosis. 
C)  problem identification. 
D)  feedback. 
A)  data gathering. 
B)  problem diagnosis. 
C)  problem identification. 
D)  feedback.

Question 11

Underpinned by the _____ image, the sense-making approach maintains that change emerges over time and consists of a series of interpretive activities that help to create in people new meanings about their organizations and about the ways in which they can operate differently in the future.

Accepted Answer

A)  director 
B)  navigator 
C)  nurturer 
D)  interpreter 
A)  director 
B)  navigator 
C)  nurturer 
D)  interpreter

Question 12

Which of the following has been dubbed as a "new movement in organizational science" since its emergence in the early 2000s?

Accepted Answer

A)  Appreciative inquiry 
B)  Organizational development 
C)  Positive organizational scholarship 
D)  Taoist strategies 
A)  Appreciative inquiry 
B)  Organizational development 
C)  Positive organizational scholarship 
D)  Taoist strategies

Question 13

Which of the following is NOT an issue that Fineman raises in question of whether positive organizational scholarship (POS) can really live up to its "positive" aims?

Accepted Answer

A)  He questions whether we can really agree on which behaviors are positive. 
B)  He questions whether the positive can be separated from the negative. 
C)  He suggests that there is an unarticulated dark side to positiveness. 
D)  He suggests that negative aspects frequently outweigh the positive. 
A)  He questions whether we can really agree on which behaviors are positive. 
B)  He questions whether the positive can be separated from the negative. 
C)  He suggests that there is an unarticulated dark side to positiveness. 
D)  He suggests that negative aspects frequently outweigh the positive.

Question 14

Which of the following is NOT a characteristic of Richard Beckhard's classic organization development (OD) approach?

Accepted Answer

A)  It is spontaneous and requires compartmental diagnosis. 
B)  The top of the organization is committed to the change process. 
C)  Changing attitudes and behavior is a focus of the change effort. 
D)  It is action-oriented. 
A)  It is spontaneous and requires compartmental diagnosis. 
B)  The top of the organization is committed to the change process. 
C)  Changing attitudes and behavior is a focus of the change effort. 
D)  It is action-oriented.

Question 15

In the context of the core set of values of the organization development (OD) field, _____ values relate to openness, honesty, and integrity.

Accepted Answer

A)  humanistic 
B)  democratic 
C)  economic 
D)  developmental 
A)  humanistic 
B)  democratic 
C)  economic 
D)  developmental

Question 16

The introduction of and transition to new techniques and behaviors occur during the _________ phase of action research.

Accepted Answer

A)  problem identification 
B)  joint problem diagnosis 
C)  joint action planning 
D)  change actions 
A)  problem identification 
B)  joint problem diagnosis 
C)  joint action planning 
D)  change actions

Question 17

_____, an alternative to large-scale structural change, is a strategic process of small-scale changes that enable constant realignment of organizational processes to external changes.

Accepted Answer

A)  Pouring 
B)  Patching 
C)  Segmenting 
D)  Drilling 
A)  Pouring 
B)  Patching 
C)  Segmenting 
D)  Drilling

Question 18

According to the sense-making framework, _____ is the notion that people make sense of their actions retrospectively.

Accepted Answer

A)  social sense-making 
B)  extracted cues of sense-making 
C)  retrospection 
D)  plausibility 
A)  social sense-making 
B)  extracted cues of sense-making 
C)  retrospection 
D)  plausibility

Question 19

Which of the following is NOT a part of Kurt Lewin's three-stage model of change?

Accepted Answer

A)  Pouring 
B)  Unfreezing 
C)  Changing 
D)  Refreezing 
A)  Pouring 
B)  Unfreezing 
C)  Changing 
D)  Refreezing

Question 20

Which of the following approaches is NOT encompassed in positive organizational scholarship (POS)?

Accepted Answer

A)  Appreciative inquiry 
B)  Positive psychology 
C)  Community psychology 
D)  Organizational sociology 
A)  Appreciative inquiry 
B)  Positive psychology 
C)  Community psychology 
D)  Organizational sociology

According to Lewinian/OD views of organizational change, organization development (OD) is linear in that it:

The best change sequence in the event of ineffectiveness in the system is:

According to the text, which of the following is NOT a major organizational change experienced by Nova Scotia Power from 1982 to 2002?

The three-stage model for change that includes the processes of unfreezing, changing, and refreezing was developed by Joseph Juran.

According to the organization development (OD) approach, it is the bottom rung of an organization that is committed to the change process.

One of the biggest strengths of the traditional organization development (OD) field was that it was well suited to handle large-scale organizational change.

Under dialogic organization development (OD), the role of the OD consultant moved from being the provider of data for fact-driven decision making to being the facilitator of processes that encouraged "conversations" around change issues.

According to Bean and Hamilton, after the downsizing at Telenor, some staff accepted the corporate "alignment" frame, while others adopted an "alienated" frame and felt marginalized and feared for their job security.

Which of the following is a difference between dialogic organizational development (OD) and diagnostic organizational development (OD)?

The first step in action research is:

Underpinned by the _____ image, the sense-making approach maintains that change emerges over time and consists of a series of interpretive activities that help to create in people new meanings about their organizations and about the ways in which they can operate differently in the future.

Which of the following has been dubbed as a "new movement in organizational science" since its emergence in the early 2000s?

Which of the following is NOT an issue that Fineman raises in question of whether positive organizational scholarship (POS) can really live up to its "positive" aims?

Which of the following is NOT a characteristic of Richard Beckhard's classic organization development (OD) approach?

In the context of the core set of values of the organization development (OD) field, _____ values relate to openness, honesty, and integrity.

The introduction of and transition to new techniques and behaviors occur during the _________ phase of action research.

_____, an alternative to large-scale structural change, is a strategic process of small-scale changes that enable constant realignment of organizational processes to external changes.

According to the sense-making framework, _____ is the notion that people make sense of their actions retrospectively.

Which of the following is NOT a part of Kurt Lewin's three-stage model of change?

Which of the following approaches is NOT encompassed in positive organizational scholarship (POS)?

Managing Change: Stories and Paradoxes

Images of Change Management

Why Change Contemporary Pressures and Drivers

What to Change a Diagnostic Approach

What Changesand What Doesnt

Vision and the Direction of Change

Change Communication Strategies

Resistance to Change

Change Management, Processual, and Contingency Approaches

Sustaining Change Versus Initiative Decay

The Effective Change Manager: What Does It Take

Filters

Exam 9: Organization Development and Sense-Making Approaches

According to Lewinian/OD views of organizational change, organization development (OD) is linear in that it:

The best change sequence in the event of ineffectiveness in the system is:

According to the text, which of the following is NOT a major organizational change experienced by Nova Scotia Power from 1982 to 2002?

The three-stage model for change that includes the processes of unfreezing, changing, and refreezing was developed by Joseph Juran.

According to the organization development (OD) approach, it is the bottom rung of an organization that is committed to the change process.

One of the biggest strengths of the traditional organization development (OD) field was that it was well suited to handle large-scale organizational change.

Under dialogic organization development (OD), the role of the OD consultant moved from being the provider of data for fact-driven decision making to being the facilitator of processes that encouraged "conversations" around change issues.

According to Bean and Hamilton, after the downsizing at Telenor, some staff accepted the corporate "alignment" frame, while others adopted an "alienated" frame and felt marginalized and feared for their job security.

Which of the following is a difference between dialogic organizational development (OD) and diagnostic organizational development (OD)?

The first step in action research is:

Underpinned by the _____ image, the sense-making approach maintains that change emerges over time and consists of a series of interpretive activities that help to create in people new meanings about their organizations and about the ways in which they can operate differently in the future.

Which of the following has been dubbed as a "new movement in organizational science" since its emergence in the early 2000s?

Which of the following is NOT an issue that Fineman raises in question of whether positive organizational scholarship (POS) can really live up to its "positive" aims?

Which of the following is NOT a characteristic of Richard Beckhard's classic organization development (OD) approach?

In the context of the core set of values of the organization development (OD) field, _____ values relate to openness, honesty, and integrity.

The introduction of and transition to new techniques and behaviors occur during the _________ phase of action research.

_____, an alternative to large-scale structural change, is a strategic process of small-scale changes that enable constant realignment of organizational processes to external changes.

According to the sense-making framework, _____ is the notion that people make sense of their actions retrospectively.

Which of the following is NOT a part of Kurt Lewin's three-stage model of change?

Which of the following approaches is NOT encompassed in positive organizational scholarship (POS)?

Managing Change: Stories and Paradoxes

Images of Change Management

Why Change Contemporary Pressures and Drivers

What to Change a Diagnostic Approach

What Changesand What Doesnt

Vision and the Direction of Change

Change Communication Strategies

Resistance to Change

Change Management, Processual, and Contingency Approaches

Sustaining Change Versus Initiative Decay

The Effective Change Manager: What Does It Take

Filters