Question 1

Issue-selling refers to packaging, presenting, and promoting plans and ideas in ways that make them more appealing to the target audience.

Accepted Answer

A) True 
 B)False  True

Question 2

According to Bill Wooldridge and Steven Floyd, which of the following is one of the middle management contributions to organizational innovation, change, and strategy?

Accepted Answer

A)  Inviting third persons, apart from change managers, to assist change 
B)  Making rigid rules and sticking to already given timelines 
C)  Justifying and championing alternatives 
D)  Distributing organizational information to external sources 
A)  Inviting third persons, apart from change managers, to assist change 
B)  Making rigid rules and sticking to already given timelines 
C)  Justifying and championing alternatives 
D)  Distributing organizational information to external sources C

Question 3

In which of the following ways can a change manager best develop networking abilities?

Accepted Answer

A)  By asking few questions 
B)  By refraining from using self-disclosure 
C)  By sticking to intra-team rather than inter-team communications 
D)  By taking time to maintain those relationships already established 
A)  By asking few questions 
B)  By refraining from using self-disclosure 
C)  By sticking to intra-team rather than inter-team communications 
D)  By taking time to maintain those relationships already established D

Question 4

Which of the following is part of the six-step approach that is used to develop change management expertise?

Accepted Answer

A)  Developing apolitical skills 
B)  Making oneself rigid in the event of change 
C)  Refraining from preparing a personal action plan 
D)  Identifying and filling personal gaps, if any 
A)  Developing apolitical skills 
B)  Making oneself rigid in the event of change 
C)  Refraining from preparing a personal action plan 
D)  Identifying and filling personal gaps, if any

Question 5

In the context of political skill and the change manager, apparent sincerity refers to _____.

Accepted Answer

A)  the ability to engage and influence others in a compelling way 
B)  the ability to tactfully get subordinates to do things 
C)  building a variety of relationships across and outside an organization 
D)  being seen as forthright, open, honest, and genuine 
A)  the ability to engage and influence others in a compelling way 
B)  the ability to tactfully get subordinates to do things 
C)  building a variety of relationships across and outside an organization 
D)  being seen as forthright, open, honest, and genuine

Question 6

Which of the following is a challenge faced by a stealth innovator?

Accepted Answer

A)  Finding sponsors and allies in colleagues at the same level in an organization, or one or two grades higher 
B)  Generating evidence that shows how an innovation will boost his or her career 
C)  Hiding the change innovation from every member of an organization 
D)  Selling his or her original innovative idea to the top management of an organization 
A)  Finding sponsors and allies in colleagues at the same level in an organization, or one or two grades higher 
B)  Generating evidence that shows how an innovation will boost his or her career 
C)  Hiding the change innovation from every member of an organization 
D)  Selling his or her original innovative idea to the top management of an organization

Question 7

According to the text, the personal action plan prepared by a change manager must cover the issue of:

Accepted Answer

A)  allowable weaknesses. 
B)  amendments to the company clause. 
C)  market fluctuations. 
D)  selective manipulation. 
A)  allowable weaknesses. 
B)  amendments to the company clause. 
C)  market fluctuations. 
D)  selective manipulation.

Question 8

Which of the following is one of the three categories of change managers identified by Richard Ottaway?

Accepted Answer

A)  Change adopters 
B)  Change influencers 
C)  Change mixers 
D)  Change plotters 
A)  Change adopters 
B)  Change influencers 
C)  Change mixers 
D)  Change plotters

Question 9

In which of the following types of networks are members connected indirectly by their link to the change manager?

Accepted Answer

A)  Divergent network 
B)  Adhesive network 
C)  Convergent network 
D)  Cohesive network 
A)  Divergent network 
B)  Adhesive network 
C)  Convergent network 
D)  Cohesive network

Question 10

In the context of the great intimidators, which of the following refers to calculated loss of temper?

Accepted Answer

A)  Porcupine power 
B)  Coercive power 
C)  Reward power 
D)  Referent power 
A)  Porcupine power 
B)  Coercive power 
C)  Reward power 
D)  Referent power

Question 11

Being political and manipulative are desirable characteristics of change managers.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a desirable characteristic in a change manager?

Accepted Answer

A)  High need for praise and recognition 
B)  High politicization and manipulation 
C)  Flexibility and accountability 
D)  Secretiveness and persistence 
A)  High need for praise and recognition 
B)  High politicization and manipulation 
C)  Flexibility and accountability 
D)  Secretiveness and persistence

Question 13

Which of the following is a micro practice that was adopted by "The Gang of Four" in the claims handling division of a Nordic insurance company?

Accepted Answer

A)  Obeying management decisions about project representation 
B)  Handpicking loyal and skilled people to fill project roles 
C)  Disclosing and distributing information generously 
D)  Producing a memo supporting the management's position and aims 
A)  Obeying management decisions about project representation 
B)  Handpicking loyal and skilled people to fill project roles 
C)  Disclosing and distributing information generously 
D)  Producing a memo supporting the management's position and aims

Question 14

_____ refers to switching and choosing roles where one is successful and visible.

Accepted Answer

A)  Scapegoating 
B)  Networking 
C)  Issue selling 
D)  Positioning 
A)  Scapegoating 
B)  Networking 
C)  Issue selling 
D)  Positioning

Question 15

Interpersonal influence can be developed by imposing one's ideas on others.

Accepted Answer

A) True 
 B)False

Question 16

David Hutton argues that change management is not a job for everyone because it:

Accepted Answer

A)  is relaxing in nature. 
B)  is low on action. 
C)  is less satisfying in general. 
D)  is demanding in nature. 
A)  is relaxing in nature. 
B)  is low on action. 
C)  is less satisfying in general. 
D)  is demanding in nature.

Question 17

Which of the following is a consequence of a deep change in an organization?

Accepted Answer

A)  It normally causes lesser failures than do shallow or mixed changes. 
B)  It causes interview panels and promotion boards to be less impressed by a change manager's involvement in a successful deep change. 
C)  It reduces the potential for personal development. 
D)  It increases the visibility and reputation of the change managers responsible. 
A)  It normally causes lesser failures than do shallow or mixed changes. 
B)  It causes interview panels and promotion boards to be less impressed by a change manager's involvement in a successful deep change. 
C)  It reduces the potential for personal development. 
D)  It increases the visibility and reputation of the change managers responsible.

Question 18

In which of the following ways can a change manager best develop interpersonal influence?

Accepted Answer

A)  By revealing his or her emotions and vulnerabilities 
B)  By justifying his or her actions irrespective of their reasonability 
C)  By playing down power differences 
D)  By asking few questions 
A)  By revealing his or her emotions and vulnerabilities 
B)  By justifying his or her actions irrespective of their reasonability 
C)  By playing down power differences 
D)  By asking few questions

Question 19

Change managers were found to be more successful where:

Accepted Answer

A)  the nature of their network matched the type of change that they were pursuing. 
B)  they held lower positions in the organization's informal network. 
C)  they had good relationships with those who were indifferent to changes. 
D)  the number of staff per team was higher. 
A)  the nature of their network matched the type of change that they were pursuing. 
B)  they held lower positions in the organization's informal network. 
C)  they had good relationships with those who were indifferent to changes. 
D)  the number of staff per team was higher.

Question 20

Joseph Bower was one of the first to recognize the importance of chief executive officers (CEOs) as change managers.

Accepted Answer

A) True 
 B)False

Issue-selling refers to packaging, presenting, and promoting plans and ideas in ways that make them more appealing to the target audience.

According to Bill Wooldridge and Steven Floyd, which of the following is one of the middle management contributions to organizational innovation, change, and strategy?

In which of the following ways can a change manager best develop networking abilities?

Which of the following is part of the six-step approach that is used to develop change management expertise?

In the context of political skill and the change manager, apparent sincerity refers to _____.

Which of the following is a challenge faced by a stealth innovator?

According to the text, the personal action plan prepared by a change manager must cover the issue of:

Which of the following is one of the three categories of change managers identified by Richard Ottaway?

In which of the following types of networks are members connected indirectly by their link to the change manager?

In the context of the great intimidators, which of the following refers to calculated loss of temper?

Being political and manipulative are desirable characteristics of change managers.

Which of the following is a desirable characteristic in a change manager?

Which of the following is a micro practice that was adopted by "The Gang of Four" in the claims handling division of a Nordic insurance company?

_____ refers to switching and choosing roles where one is successful and visible.

Interpersonal influence can be developed by imposing one's ideas on others.

David Hutton argues that change management is not a job for everyone because it:

Which of the following is a consequence of a deep change in an organization?

In which of the following ways can a change manager best develop interpersonal influence?

Change managers were found to be more successful where:

Joseph Bower was one of the first to recognize the importance of chief executive officers (CEOs) as change managers.

Managing Change: Stories and Paradoxes

Images of Change Management

Why Change Contemporary Pressures and Drivers

What to Change a Diagnostic Approach

What Changesand What Doesnt

Vision and the Direction of Change

Change Communication Strategies

Resistance to Change

Organization Development and Sense-Making Approaches

Change Management, Processual, and Contingency Approaches

Sustaining Change Versus Initiative Decay

Filters

Exam 12: The Effective Change Manager: What Does It Take

Issue-selling refers to packaging, presenting, and promoting plans and ideas in ways that make them more appealing to the target audience.

According to Bill Wooldridge and Steven Floyd, which of the following is one of the middle management contributions to organizational innovation, change, and strategy?

In which of the following ways can a change manager best develop networking abilities?

Which of the following is part of the six-step approach that is used to develop change management expertise?

In the context of political skill and the change manager, apparent sincerity refers to _____.

Which of the following is a challenge faced by a stealth innovator?

According to the text, the personal action plan prepared by a change manager must cover the issue of:

Which of the following is one of the three categories of change managers identified by Richard Ottaway?

In which of the following types of networks are members connected indirectly by their link to the change manager?

In the context of the great intimidators, which of the following refers to calculated loss of temper?

Being political and manipulative are desirable characteristics of change managers.

Which of the following is a desirable characteristic in a change manager?

Which of the following is a micro practice that was adopted by "The Gang of Four" in the claims handling division of a Nordic insurance company?

_____ refers to switching and choosing roles where one is successful and visible.

Interpersonal influence can be developed by imposing one's ideas on others.

David Hutton argues that change management is not a job for everyone because it:

Which of the following is a consequence of a deep change in an organization?

In which of the following ways can a change manager best develop interpersonal influence?

Change managers were found to be more successful where:

Joseph Bower was one of the first to recognize the importance of chief executive officers (CEOs) as change managers.

Managing Change: Stories and Paradoxes

Images of Change Management

Why Change Contemporary Pressures and Drivers

What to Change a Diagnostic Approach

What Changesand What Doesnt

Vision and the Direction of Change

Change Communication Strategies

Resistance to Change

Organization Development and Sense-Making Approaches

Change Management, Processual, and Contingency Approaches

Sustaining Change Versus Initiative Decay

Filters