Exam 1: Managing Change: Stories and Paradoxes

According to an analyst referred to in the text, which of the following was missing when Ron Johnson, the chief executive officer of J.C. Penney Company, Inc., talked about the six Ps?

Which of the following was the outcome of the new organizational model implemented by Eddie Lampert, the chairman of Sears Holdings Corporation?

Change is a political process because there are often "winners and losers."

It is best to use shallow changes to address strategic challenges.

In the context of assessing depth of change, _____ involves improving on current practices in organizations.

Changing organizations is as messy as it is exhilarating, as frustrating as it is satisfying, as muddling-through and creative a process as it is a rational one.

Identify the major problem faced by Sears Holdings Corporation two years after the merger of Kmart and Sears Roebuck.

Which of the following was a step taken by Ron Johnson when he was appointed as the chief executive officer of J.C. Penney Company, Inc.?

Which of the following changes is most likely to create greater resistance?

Which of the following is the first and most serious mistake committed by Ron Johnson, the chief executive officer of J.C. Penney Company, Inc.?

Accounts of how other organizations have handled change can be a rich source of ideas that can be adapted creatively to address similar problems in other settings.

In the context of different cultures in organizations, skilled change agents are most likely to struggle in _____.

According to Paul Levy, which of the following will drive doctors, nurses, and administrators to seek constant improvements in the quality and safety of patient care?

The reorganization of Sears Holdings Corporation under its chairman, Eddie Lampert, resulted in better collaboration and cooperation among various department heads.

In the context of assessing depth of change, which of the following changes falls at the top of the scale?

Which of the following major problems did Beth Israel Deaconess Medical Center (BID) face in 2002?

Based on research evidence, top-down management and rules-based management styles suggest that:

Process theories lack the ability to reveal the mechanisms or logics behind a sequence of events.

In the context of assessing depth of change, _____ involves radically new business models and working methods.

Which of the following reasons makes it difficult for a practicing manager who is less interested in theoretical perspectives to know what works in the management of organizational change?