Question 1

Which of the following is NOT a trait of our cultures?

Accepted Answer

A) They are logical and learned. 
B) They are complex and contested. 
C) Cultures are inherently decorative, masking universal human behaviour. 
D) Cultures are often the source of our priorities, and our values. 
A) They are logical and learned. 
B) They are complex and contested. 
C) Cultures are inherently decorative, masking universal human behaviour. 
D) Cultures are often the source of our priorities, and our values. C

Question 2

_______-pitched voices are usually perceived as being more authoritative, sexier, and more pleasant to listen to than voices with other pitches.

Accepted Answer

Low

Question 3

According to Ray Birdwhistell's research, how many gestures or body motions have the same meaning in all societies?

Accepted Answer

A) None 
B) Two: "yes" and "no" 
C) Five 
D) Twenty-three 
A) None 
B) Two: "yes" and "no" 
C) Five 
D) Twenty-three A

Question 4

What advantages might women have when conducting business with people from China or Japan?

Accepted Answer

Answers may discuss the following: The t

Question 5

___________ communication is communication that doesn't use words, but that is often crucially important.

Accepted Answer

Nonverbal

Question 6

List five sources of workplace diversity, and explain why it is important for businesses to be aware of them.

Accepted Answer

Answers should discuss the sig

Question 7

You are speaking to a group of 20 people for 20 minutes.Which of the following strategies will improve the effectiveness of your voice quality?

Accepted Answer

A) Avoid changing pitch, volume, and tone throughout the presentation in order to sound consistent. 
B) Vary pitch, volume, and tone throughout the presentation in order to sound alert and intelligent. 
C) Speak loudly enough to be heard by all, and with as high a pitch as possible so that your voice will carry through the room. 
D) Speak as softly as possible so that the audience will be forced to concentrate on what you say. 
A) Avoid changing pitch, volume, and tone throughout the presentation in order to sound consistent. 
B) Vary pitch, volume, and tone throughout the presentation in order to sound alert and intelligent. 
C) Speak loudly enough to be heard by all, and with as high a pitch as possible so that your voice will carry through the room. 
D) Speak as softly as possible so that the audience will be forced to concentrate on what you say.

Question 8

When writing for international audiences, use __________ instead of first names.

Accepted Answer

The answer of When writing for international audiences, use __________...

Question 9

Learning to communicate with people from different backgrounds requires learning each culture's rules.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements about diversity in the workplace is NOT true?

Accepted Answer

A) Employees who are visual minorities face "unconscious bias" in the workplace. 
B) Employees who are visual minorities complain of being asked to explain the behaviour of anyone else who belongs to their racial and/or cultural group. 
C) Employees with disabilities feel they need to educate their colleagues, while "keeping it light" with humor. 
D) The glass ceiling is no longer a problem for female employees. 
A) Employees who are visual minorities face "unconscious bias" in the workplace. 
B) Employees who are visual minorities complain of being asked to explain the behaviour of anyone else who belongs to their racial and/or cultural group. 
C) Employees with disabilities feel they need to educate their colleagues, while "keeping it light" with humor. 
D) The glass ceiling is no longer a problem for female employees.

Question 11

In many cultures, people of the same sex stand closer together than do people of the opposite sex.

Accepted Answer

A) True 
 B)False

Question 12

Why can gestures be a source of miscommunication?

Accepted Answer

Answers should discuss how res

Question 13

Laura's grandfather has always been wary of making business deals with Italians, since he believes they all have ties to organized crime.When Laura confronts him on this issue, he merely points to a recent high profile arrest of an Italian member of organized crime in Montreal.Laura wants to figure out a way to explain to him how his thinking is wrong; how should she approach this topic?

Accepted Answer

Answers should discuss stereot

Question 14

Non-verbal communication is a universal language that people from all cultures can understand.

Accepted Answer

A) True 
 B)False

Question 15

Deborah Tannen uses the term conversational style to denote our conversational patterns and the meaning we give to them.Explain what this might include and how you can assess your own conversational style.

Accepted Answer

Answers will vary, but should include as

Question 16

Which of the following statements is a correct description of ethnocentrism?

Accepted Answer

A) It is a means of resisting stereotyping 
B) It refers to natural pride in one's culture 
C) It is a useful tool for successful decision-making 
D) It is a tendency to judge others based on one's own cultural norms 
A) It is a means of resisting stereotyping 
B) It refers to natural pride in one's culture 
C) It is a useful tool for successful decision-making 
D) It is a tendency to judge others based on one's own cultural norms

Question 17

Diversity is important only for businesses dealing with people outside of Canada.

Accepted Answer

A) True 
 B)False

Question 18

Women and youth play very insignificant roles in Middle Eastern cultures.

Accepted Answer

A) True 
 B)False

Question 19

______ body positions suggest that a person is accepting and welcoming of new ideas, whereas ___________ body positions suggest that a person is uncomfortable or shutting another person out.

Accepted Answer

The answer of ______ body positions suggest that a person...

Question 20

In North America, people like to be touched if the person who does the touching is _____ powerful than the person who is being touched.

Accepted Answer

The answer of In North America, people like to be...

Which of the following is NOT a trait of our cultures?

_______-pitched voices are usually perceived as being more authoritative, sexier, and more pleasant to listen to than voices with other pitches.

According to Ray Birdwhistell's research, how many gestures or body motions have the same meaning in all societies?

What advantages might women have when conducting business with people from China or Japan?

___________ communication is communication that doesn't use words, but that is often crucially important.

List five sources of workplace diversity, and explain why it is important for businesses to be aware of them.

You are speaking to a group of 20 people for 20 minutes.Which of the following strategies will improve the effectiveness of your voice quality?

When writing for international audiences, use __________ instead of first names.

Learning to communicate with people from different backgrounds requires learning each culture's rules.

Which of the following statements about diversity in the workplace is NOT true?

In many cultures, people of the same sex stand closer together than do people of the opposite sex.

Why can gestures be a source of miscommunication?

Non-verbal communication is a universal language that people from all cultures can understand.

Deborah Tannen uses the term conversational style to denote our conversational patterns and the meaning we give to them.Explain what this might include and how you can assess your own conversational style.

Which of the following statements is a correct description of ethnocentrism?

Diversity is important only for businesses dealing with people outside of Canada.

Women and youth play very insignificant roles in Middle Eastern cultures.

body positions suggest that a person is accepting and welcoming of new ideas, whereas _____ body positions suggest that a person is uncomfortable or shutting another person out.

In North America, people like to be touched if the person who does the touching is _____ powerful than the person who is being touched.

Communicating in a Changing Business World

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Working and Writing in Teams

Routine Messages

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters

Exam 5: Communicating Across Cultures

Which of the following is NOT a trait of our cultures?

_______-pitched voices are usually perceived as being more authoritative, sexier, and more pleasant to listen to than voices with other pitches.

According to Ray Birdwhistell's research, how many gestures or body motions have the same meaning in all societies?

What advantages might women have when conducting business with people from China or Japan?

___________ communication is communication that doesn't use words, but that is often crucially important.

List five sources of workplace diversity, and explain why it is important for businesses to be aware of them.

You are speaking to a group of 20 people for 20 minutes.Which of the following strategies will improve the effectiveness of your voice quality?

When writing for international audiences, use __________ instead of first names.

Learning to communicate with people from different backgrounds requires learning each culture's rules.

Which of the following statements about diversity in the workplace is NOT true?

In many cultures, people of the same sex stand closer together than do people of the opposite sex.

Why can gestures be a source of miscommunication?

Non-verbal communication is a universal language that people from all cultures can understand.

Deborah Tannen uses the term conversational style to denote our conversational patterns and the meaning we give to them.Explain what this might include and how you can assess your own conversational style.

Which of the following statements is a correct description of ethnocentrism?

Diversity is important only for businesses dealing with people outside of Canada.

Women and youth play very insignificant roles in Middle Eastern cultures.

______ body positions suggest that a person is accepting and welcoming of new ideas, whereas ___________ body positions suggest that a person is uncomfortable or shutting another person out.

In North America, people like to be touched if the person who does the touching is _____ powerful than the person who is being touched.

Communicating in a Changing Business World

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Working and Writing in Teams

Routine Messages

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters

body positions suggest that a person is accepting and welcoming of new ideas, whereas _____ body positions suggest that a person is uncomfortable or shutting another person out.