Question 1

_____ responses, such as nods, "uh huhs," and frowns, help convey the message that you're listening.

Accepted Answer

Acknowledgement

Question 2

You are in a group that feels very cohesive, so cohesive that it seems to agree readily at every step of a project without any lengthy discussion or conflict.Sometimes you don't agree with decisions, but you don't say anything because you don't want to destroy the group's harmony.Which of the following is the most probable situation?

Accepted Answer

A) One person in the group has such good ideas that no one can disagree with that person. 
B) No one in the group can think of any really good reasons NOT to adopt the ready-made decision. 
C) Members of the group value agreement so much that dissenters feel incapable of speaking out. 
D) The decisions made are bad, but no one really cares. 
A) One person in the group has such good ideas that no one can disagree with that person. 
B) No one in the group can think of any really good reasons NOT to adopt the ready-made decision. 
C) Members of the group value agreement so much that dissenters feel incapable of speaking out. 
D) The decisions made are bad, but no one really cares. C

Question 3

Teams should avoid openly discussing interpersonal conflicts.

Accepted Answer

A) True 
 B)False  False

Question 4

The __________ phase is the time in the life of a team when conflicts may arise as the team chooses a leader and defines the problem.

Accepted Answer

The answer of The __________ phase is the time in...

Question 5

Identify five strategies that are forms of active listening responses, and explain why they constitute active listening.

Accepted Answer

Answers should discuss the following:
-P

Question 6

________-attitude means looking at things from the audience's point of view.

Accepted Answer

The answer of ________-attitude means looking at things from the...

Question 7

Which of the following strategies is likely to lead to a successful collaborative writing project?

Accepted Answer

A) Assume that everyone has a common understanding of the problem. 
B) Determine organization, format, and style options while team members are writing, so that these conventions evolve organically. 
C) Consider the team members' work styles and other commitments. 
D) Determine tight deadlines, in order to keep everyone on task. 
A) Assume that everyone has a common understanding of the problem. 
B) Determine organization, format, and style options while team members are writing, so that these conventions evolve organically. 
C) Consider the team members' work styles and other commitments. 
D) Determine tight deadlines, in order to keep everyone on task.

Question 8

People in low-context cultures are often impatient with listening.

Accepted Answer

A) True 
 B)False

Question 9

In groups suffering from groupthink, members may go along with a solution they know is wrong.

Accepted Answer

A) True 
 B)False

Question 10

Successful student teams appoint a leader who will make decisions on his/her own; this strategy supports success because it saves time and promotes efficiency.

Accepted Answer

A) True 
 B)False

Question 11

Identify four positive roles or actions that help a team accomplish its goals, and explain why these roles/actions work.

Accepted Answer

Answers should discuss the fol

Question 12

_____ record each motion in a meeting and the vote on it.

Accepted Answer

The answer of _____ record each motion in a meeting...

Question 13

To resolve conflict, focus on personality differences and team members' happiness, rather than on performance.

Accepted Answer

A) True 
 B)False

Question 14

_____ is the phase in which a team seeks consensus.

Accepted Answer

The answer of _____ is the phase in which a...

Question 15

Task checklists are useful for keeping advice to team members impersonal.

Accepted Answer

A) True 
 B)False

Question 16

In order to productively listen, you need to pay attention to nonverbal cues.

Accepted Answer

A) True 
 B)False

Question 17

Clowning is a good way to relieve tension and get the team back on track.

Accepted Answer

A) True 
 B)False

Question 18

Your subordinates tell you that a project will not be completed on time because they are behind schedule.Which of the following is the best response?

Accepted Answer

A) "You should have told me sooner." 
B) "What's wrong with you people? Don't you know what a deadline is?" 
C) "If it isn't on my desk by Friday, I'll fire every one of you." 
D) "Could you finish it if you had some more help?" 
A) "You should have told me sooner." 
B) "What's wrong with you people? Don't you know what a deadline is?" 
C) "If it isn't on my desk by Friday, I'll fire every one of you." 
D) "Could you finish it if you had some more help?"

Question 19

What are some personal characteristics that student teams value, and what are some strategies that successful student teams implement? Why do teams have these values, and why do these strategies work?

Accepted Answer

Answers can discuss the following person

Question 20

Joking and suggesting breaks are always negative influences in a group because they take the group off task.

Accepted Answer

A) True 
 B)False

_____ responses, such as nods, "uh huhs," and frowns, help convey the message that you're listening.

Teams should avoid openly discussing interpersonal conflicts.

The __________ phase is the time in the life of a team when conflicts may arise as the team chooses a leader and defines the problem.

Identify five strategies that are forms of active listening responses, and explain why they constitute active listening.

________-attitude means looking at things from the audience's point of view.

Which of the following strategies is likely to lead to a successful collaborative writing project?

People in low-context cultures are often impatient with listening.

In groups suffering from groupthink, members may go along with a solution they know is wrong.

Successful student teams appoint a leader who will make decisions on his/her own; this strategy supports success because it saves time and promotes efficiency.

Identify four positive roles or actions that help a team accomplish its goals, and explain why these roles/actions work.

_____ record each motion in a meeting and the vote on it.

To resolve conflict, focus on personality differences and team members' happiness, rather than on performance.

_____ is the phase in which a team seeks consensus.

Task checklists are useful for keeping advice to team members impersonal.

In order to productively listen, you need to pay attention to nonverbal cues.

Clowning is a good way to relieve tension and get the team back on track.

Your subordinates tell you that a project will not be completed on time because they are behind schedule.Which of the following is the best response?

What are some personal characteristics that student teams value, and what are some strategies that successful student teams implement? Why do teams have these values, and why do these strategies work?

Joking and suggesting breaks are always negative influences in a group because they take the group off task.

Communicating in a Changing Business World

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Routine Messages

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters

Exam 6: Working and Writing in Teams

_____ responses, such as nods, "uh huhs," and frowns, help convey the message that you're listening.

Teams should avoid openly discussing interpersonal conflicts.

The __________ phase is the time in the life of a team when conflicts may arise as the team chooses a leader and defines the problem.

Identify five strategies that are forms of active listening responses, and explain why they constitute active listening.

________-attitude means looking at things from the audience's point of view.

Which of the following strategies is likely to lead to a successful collaborative writing project?

People in low-context cultures are often impatient with listening.

In groups suffering from groupthink, members may go along with a solution they know is wrong.

Successful student teams appoint a leader who will make decisions on his/her own; this strategy supports success because it saves time and promotes efficiency.

Identify four positive roles or actions that help a team accomplish its goals, and explain why these roles/actions work.

_____ record each motion in a meeting and the vote on it.

To resolve conflict, focus on personality differences and team members' happiness, rather than on performance.

_____ is the phase in which a team seeks consensus.

Task checklists are useful for keeping advice to team members impersonal.

In order to productively listen, you need to pay attention to nonverbal cues.

Clowning is a good way to relieve tension and get the team back on track.

Your subordinates tell you that a project will not be completed on time because they are behind schedule.Which of the following is the best response?

What are some personal characteristics that student teams value, and what are some strategies that successful student teams implement? Why do teams have these values, and why do these strategies work?

Joking and suggesting breaks are always negative influences in a group because they take the group off task.

Communicating in a Changing Business World

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Routine Messages

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters