Exam 1: Communicating in a Changing Business World

Which of the following is NOT a characteristic of ineffective listeners?

Which of the following is the LEAST effective way of evaluating the ethical quality of a message?

According to Henry Mintzberg, managers fill three basic roles: collecting and conveying information, making decisions, and promoting interpersonal unity.

List three ways that poor writing can cost organizations money, and explain how they lose this money.

Which of the following is NOT a strategy for dealing with information overload?

A judgment is synonymous with an inference.

_____________ occurs when there is too much information for the available means of message transmission.

Which of the following is an example of an external document?

________ is the process of passing a document from the writer to his/her superior, then back to the writer again, then to another superior, then back to the writer, and so on.

How should you choose a channel for a message?

Which of the following is NOT true of feedback?

Define the terms "frozen evaluation," "polarization," and "bypassing," and provide a specific example of each of these kinds of communication problems.

_________ occurs when two people use the same symbol to mean different things.

Which of the following is NOT a criterion for good business and administrative writing?

Putting similar people or events into a single category, even though significant differences exist, is called _____.

_____ is defined as the study of the way behaviour is influenced by words and other symbols.

Only upper management positions require high-level skills in reasoning and communicating.

Studies show that up to 97% of our reading time involves trying to understand what we're reading.

In life and in business, you frequently have to make decisions based on inferences and even on judgments.Given this fact, how can readers and writers try to ensure that information is correct?

Innovators who work within organizations are sometimes called _____.