Question 1

Kaizen is a Japanese term that means:

Accepted Answer

A) Employee empowerment 
B) Continuous improvement 
C) Quality comes first 
D) Teamwork 
A) Employee empowerment 
B) Continuous improvement 
C) Quality comes first 
D) Teamwork

Question 2

The philosophy, "Anything worth doing in the area of quality is worth overdoing," is the management attitude of the

Accepted Answer

A) French. 
B) Danish. 
C) Japanese. 
D) Americans. 
A) French. 
B) Danish. 
C) Japanese. 
D) Americans.

Question 3

The most common types of performance measures used for control purposes include the following except:

Accepted Answer

A) Financial performance 
B) Quality performance 
C) International monetary performance 
D) Personnel performance 
A) Financial performance 
B) Quality performance 
C) International monetary performance 
D) Personnel performance

Question 4

The following are common problems that MNCs face in attempting to control their overseas operations except:

Accepted Answer

A) The objectives of the foreign operation and the corporate objectives are similar 
B) The objectives of joint-venture partners and corporate management conflict 
C) Amount of experience and competence in planning are widely diverse among foreign CEOs 
D) Basic philosophic conflicts exist about objectives and policies of foreign operations, largely because of cultural differences between home and host-country managers 
A) The objectives of the foreign operation and the corporate objectives are similar 
B) The objectives of joint-venture partners and corporate management conflict 
C) Amount of experience and competence in planning are widely diverse among foreign CEOs 
D) Basic philosophic conflicts exist about objectives and policies of foreign operations, largely because of cultural differences between home and host-country managers

Question 5

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on profit and return on investment.

Accepted Answer

A) True 
 B)False

Question 6

Amazon's target market is significantly larger, but less loyal, than Alibaba's.

Accepted Answer

A) True 
 B)False

Question 7

Direct controls are particularly important in international management because of the great expense associated with indirect methods.

Accepted Answer

A) True 
 B)False

Question 8

The following factors encourage the use of decentralized decision making except:

Accepted Answer

A) Small company size 
B) Relatively low importance to MNC 
C) High degree of technology 
D) Stable environment 
A) Small company size 
B) Relatively low importance to MNC 
C) High degree of technology 
D) Stable environment

Question 9

Control in European MNCs requires more _____ of operating decision making than does control in U.S.MNCs.

Accepted Answer

A) decentralization 
B) projections 
C) comparative analysis 
D) centralization 
A) decentralization 
B) projections 
C) comparative analysis 
D) centralization

Question 10

Controls that are generally used by MNCs to monitor performance on a monthly basis are:

Accepted Answer

A) Direct 
B) Indirect 
C) External 
D) Internal 
A) Direct 
B) Indirect 
C) External 
D) Internal

Question 11

A quality control circle is a group of workers who meet on a regular basis to discuss ways of improving the quality of work.

Accepted Answer

A) True 
 B)False

Question 12

The Japanese make heavy use of a decision-making process called ringisei or decision making by consensus.

Accepted Answer

A) True 
 B)False

Question 13

The use of monthly operating reports that are sent to the home office is a common example of:

Accepted Answer

A) Direct control 
B) Indirect control 
C) External control 
D) Cultural control 
A) Direct control 
B) Indirect control 
C) External control 
D) Cultural control

Question 14

Visits by top executives to overseas affiliates or subsidiaries is a common form of:

Accepted Answer

A) Indirect control 
B) External control 
C) Cultural control 
D) Direct control 
A) Indirect control 
B) External control 
C) Cultural control 
D) Direct control

Question 15

Return on investment (ROI) is measured by dividing:

Accepted Answer

A) Profit by assets 
B) Revenues by profit 
C) Expenses by revenues 
D) Profit by expenses 
A) Profit by assets 
B) Revenues by profit 
C) Expenses by revenues 
D) Profit by expenses

Question 16

Which of the following is not a form of direct control?

Accepted Answer

A) Visits by top executives to overseas affiliates or subsidiaries 
B) The staffing practices of MNCs 
C) The organizational structure of MNCs 
D) The use of financial ratios that provide insights into the unit's financial health 
A) Visits by top executives to overseas affiliates or subsidiaries 
B) The staffing practices of MNCs 
C) The organizational structure of MNCs 
D) The use of financial ratios that provide insights into the unit's financial health

Question 17

Describe the differences between direct controls and indirect controls? Provide an example of each type of control for the management of a MNC.

Accepted Answer

Direct controls involve face-to-face or

Question 18

As a TQM technique, rewards and recognition tend to be effective universally.

Accepted Answer

A) True 
 B)False

Question 19

When local managers are inexperienced or not highly effective, decision making tends to be decentralized.

Accepted Answer

A) True 
 B)False

Question 20

In domestic situations, when competition increases, management will:

Accepted Answer

A) Integrate product or service lines 
B) Centralize authority 
C) Decentralize authority 
D) Diversify product and service lines 
A) Integrate product or service lines 
B) Centralize authority 
C) Decentralize authority 
D) Diversify product and service lines

Kaizen is a Japanese term that means:

The philosophy, "Anything worth doing in the area of quality is worth overdoing," is the management attitude of the

The most common types of performance measures used for control purposes include the following except:

The following are common problems that MNCs face in attempting to control their overseas operations except:

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on profit and return on investment.

Amazon's target market is significantly larger, but less loyal, than Alibaba's.

Direct controls are particularly important in international management because of the great expense associated with indirect methods.

The following factors encourage the use of decentralized decision making except:

Control in European MNCs requires more _____ of operating decision making than does control in U.S.MNCs.

Controls that are generally used by MNCs to monitor performance on a monthly basis are:

A quality control circle is a group of workers who meet on a regular basis to discuss ways of improving the quality of work.

The Japanese make heavy use of a decision-making process called ringisei or decision making by consensus.

The use of monthly operating reports that are sent to the home office is a common example of:

Visits by top executives to overseas affiliates or subsidiaries is a common form of:

Return on investment (ROI) is measured by dividing:

Which of the following is not a form of direct control?

Describe the differences between direct controls and indirect controls? Provide an example of each type of control for the management of a MNC.

As a TQM technique, rewards and recognition tend to be effective universally.

When local managers are inexperienced or not highly effective, decision making tends to be decentralized.

In domestic situations, when competition increases, management will:

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

Exam 11: Management Decision and Control

Kaizen is a Japanese term that means:

The philosophy, "Anything worth doing in the area of quality is worth overdoing," is the management attitude of the

The most common types of performance measures used for control purposes include the following except:

The following are common problems that MNCs face in attempting to control their overseas operations except:

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on profit and return on investment.

Amazon's target market is significantly larger, but less loyal, than Alibaba's.

Direct controls are particularly important in international management because of the great expense associated with indirect methods.

The following factors encourage the use of decentralized decision making except:

Control in European MNCs requires more _____ of operating decision making than does control in U.S.MNCs.

Controls that are generally used by MNCs to monitor performance on a monthly basis are:

A quality control circle is a group of workers who meet on a regular basis to discuss ways of improving the quality of work.

The Japanese make heavy use of a decision-making process called ringisei or decision making by consensus.

The use of monthly operating reports that are sent to the home office is a common example of:

Visits by top executives to overseas affiliates or subsidiaries is a common form of:

Return on investment (ROI) is measured by dividing:

Which of the following is not a form of direct control?

Describe the differences between direct controls and indirect controls? Provide an example of each type of control for the management of a MNC.

As a TQM technique, rewards and recognition tend to be effective universally.

When local managers are inexperienced or not highly effective, decision making tends to be decentralized.

In domestic situations, when competition increases, management will:

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters