Question 1

The process of choosing a course of action among alternatives is referred to as:

Accepted Answer

A) Supervision 
B) Directing 
C) Decision making 
D) Controlling 
A) Supervision 
B) Directing 
C) Decision making 
D) Controlling

Question 2

Explain the relevance of TQM in decision making and controlling processes.

Accepted Answer

Total quality management (TQM) is an org

Question 3

One technique associated with TQM is the use of ongoing training to achieve:

Accepted Answer

A) Linear progress 
B) Continual improvement 
C) Total overhaul of the organization 
D) Recognition 
A) Linear progress 
B) Continual improvement 
C) Total overhaul of the organization 
D) Recognition

Question 4

According to the text, the amount of _____ directly relates to how well or how poorly a unit is judged to perform.

Accepted Answer

A) Revenue 
B) Expense 
C) Asset 
D) Profit 
A) Revenue 
B) Expense 
C) Asset 
D) Profit

Question 5

Direct controls use reports and other written forms of communication to control operations.

Accepted Answer

A) True 
 B)False

Question 6

Two common ways of looking at how MNCs control operations are:

Accepted Answer

A) Determining whether the organization uses accounting or strategic controls and by choosing whether the enterprise uses simple or complex controls 
B) By looking at the ways in which the organization uses hierarchical and bureaucratic controls and by looking at the ways in which the organization uses external or internal controls 
C) Choosing whether the enterprise uses simple or complex controls and by determining whether the organization uses financial or strategic controls 
D) Determining whether the enterprise chooses to use internal or external control and by looking at the ways in which the organization uses direct and indirect controls 
A) Determining whether the organization uses accounting or strategic controls and by choosing whether the enterprise uses simple or complex controls 
B) By looking at the ways in which the organization uses hierarchical and bureaucratic controls and by looking at the ways in which the organization uses external or internal controls 
C) Choosing whether the enterprise uses simple or complex controls and by determining whether the organization uses financial or strategic controls 
D) Determining whether the enterprise chooses to use internal or external control and by looking at the ways in which the organization uses direct and indirect controls

Question 7

Efficient processes become increasingly important as diversification or differences between the parent and subsidiary increase.

Accepted Answer

A) True 
 B)False

Question 8

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on:

Accepted Answer

A) Profits and assets 
B) Assets and return on investment 
C) Profit and return on investment 
D) Assets and owners' equity 
A) Profits and assets 
B) Assets and return on investment 
C) Profit and return on investment 
D) Assets and owners' equity

Question 9

Decisions that are heavily economic in orientation concentrate on such aspects as return on investment (ROI) for overseas operations.

Accepted Answer

A) True 
 B)False

Question 10

The following factors encourage the use of centralized decision making except:

Accepted Answer

A) Large company size 
B) Large capital investment 
C) Heterogeneous product lines 
D) High degree of technology 
A) Large company size 
B) Large capital investment 
C) Heterogeneous product lines 
D) High degree of technology

Question 11

Today, MNCs taking a TQM approach are:

Accepted Answer

A) Decentralized 
B) Top heavy 
C) Customer-driven 
D) Reengineered 
A) Decentralized 
B) Top heavy 
C) Customer-driven 
D) Reengineered

Question 12

ISO 9000 certification is becoming a necessary prerequisite to doing business in the EU.

Accepted Answer

A) True 
 B)False

Question 13

An organizational strategy and the accompanying techniques that result in the delivery of high-quality products or services to customers is referred to as:

Accepted Answer

A) Total quality management 
B) Just-in-time management 
C) Reengineering 
D) ISO 9000 
A) Total quality management 
B) Just-in-time management 
C) Reengineering 
D) ISO 9000

Question 14

General Motors designed and built an inexpensive vehicle, the Ikon, for the Indian market.

Accepted Answer

A) True 
 B)False

Question 15

According to the work of Horovitz, all of the following are common characteristics of British control except:

Accepted Answer

A) Operating units had a large amount of marketing autonomy 
B) Control was used more for general guidance than for surveillance 
C) Financial reports were simple and lightly emphasized 
D) Top management tended to focus attention on major problem areas and did not get involved in specific, detailed matters of control 
A) Operating units had a large amount of marketing autonomy 
B) Control was used more for general guidance than for surveillance 
C) Financial reports were simple and lightly emphasized 
D) Top management tended to focus attention on major problem areas and did not get involved in specific, detailed matters of control

The process of choosing a course of action among alternatives is referred to as:

Explain the relevance of TQM in decision making and controlling processes.

One technique associated with TQM is the use of ongoing training to achieve:

According to the text, the amount of _____ directly relates to how well or how poorly a unit is judged to perform.

Direct controls use reports and other written forms of communication to control operations.

Two common ways of looking at how MNCs control operations are:

Efficient processes become increasingly important as diversification or differences between the parent and subsidiary increase.

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on:

Decisions that are heavily economic in orientation concentrate on such aspects as return on investment (ROI) for overseas operations.

The following factors encourage the use of centralized decision making except:

Today, MNCs taking a TQM approach are:

ISO 9000 certification is becoming a necessary prerequisite to doing business in the EU.

An organizational strategy and the accompanying techniques that result in the delivery of high-quality products or services to customers is referred to as:

General Motors designed and built an inexpensive vehicle, the Ikon, for the Indian market.

According to the work of Horovitz, all of the following are common characteristics of British control except:

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

Exam 11: Management Decision and Control

The process of choosing a course of action among alternatives is referred to as:

Explain the relevance of TQM in decision making and controlling processes.

One technique associated with TQM is the use of ongoing training to achieve:

According to the text, the amount of _____ directly relates to how well or how poorly a unit is judged to perform.

Direct controls use reports and other written forms of communication to control operations.

Two common ways of looking at how MNCs control operations are:

Efficient processes become increasingly important as diversification or differences between the parent and subsidiary increase.

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on:

Decisions that are heavily economic in orientation concentrate on such aspects as return on investment (ROI) for overseas operations.

The following factors encourage the use of centralized decision making except:

Today, MNCs taking a TQM approach are:

ISO 9000 certification is becoming a necessary prerequisite to doing business in the EU.

An organizational strategy and the accompanying techniques that result in the delivery of high-quality products or services to customers is referred to as:

General Motors designed and built an inexpensive vehicle, the Ikon, for the Indian market.

According to the work of Horovitz, all of the following are common characteristics of British control except:

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters