Question 1

Which of the following is true about business cards in Japan?

Accepted Answer

A)  Business cards are not important. 
B)  When you receive a business card, you should observe the card, then nod in acknowledgement. 
C)  You should hold it in one hand. 
D)  You should put it in your pocket. 
A)  Business cards are not important. 
B)  When you receive a business card, you should observe the card, then nod in acknowledgement. 
C)  You should hold it in one hand. 
D)  You should put it in your pocket. B

Question 2

Which of the following ways of saying "no" illustrates a high-context culture?

Accepted Answer

A)  That would be difficult. 
B)  I refuse to do that. 
C)  I'm sorry; we just can't do that. 
D)  No way, man. Can't you see I'm busy? 
A)  That would be difficult. 
B)  I refuse to do that. 
C)  I'm sorry; we just can't do that. 
D)  No way, man. Can't you see I'm busy? A

Question 3

Which of the following attitudes would be most helpful if you encounter a practice in another country that you think is unethical?

Accepted Answer

A)  "I won't interact with these people as long as they're acting like that." 
B)  "My culture's values are the purest in the world. This country is immoral." 
C)  "Perhaps I should be open to this practice, because I know that even back home not everyone agrees what the right approach is." 
D)  "Even though this is a morally significant problem, I will just do as they do while I'm in this country." 
A)  "I won't interact with these people as long as they're acting like that." 
B)  "My culture's values are the purest in the world. This country is immoral." 
C)  "Perhaps I should be open to this practice, because I know that even back home not everyone agrees what the right approach is." 
D)  "Even though this is a morally significant problem, I will just do as they do while I'm in this country." C

Question 4

In low context cultures,an important goal of communicators is to help each other save face and maintain social harmony.

Accepted Answer

A) True 
 B)False

Question 5

One guideline for interacting with people who have a disability is:

Accepted Answer

A)  To prevent embarrassment, take care that you don't say "see you later" to a blind person. 
B)  When you are talking to a person who uses a wheelchair, position yourself at her or his eye level. 
C)  An effective way to reduce your awkwardness and create a sense of familiarity is to lean on a person's wheelchair. 
D)  If a person has difficulty speaking, you can assist her by finishing her sentences for her. 
A)  To prevent embarrassment, take care that you don't say "see you later" to a blind person. 
B)  When you are talking to a person who uses a wheelchair, position yourself at her or his eye level. 
C)  An effective way to reduce your awkwardness and create a sense of familiarity is to lean on a person's wheelchair. 
D)  If a person has difficulty speaking, you can assist her by finishing her sentences for her.

Question 6

According to the text,all of the following statements are true about the U.S.workforce except:

Accepted Answer

A)  In the U.S., engineering companies that have embraced diversity are losing their competitive edge. 
B)  The U.S. Census Bureau predicts that by 2050 non-Hispanic whites will comprise only about one-half of the total population of the U.S. 
C)  The ability to work effectively with people from other countries is becoming an essential qualification for managers of most large companies. 
D)  Many foreign companies have set up operations in the U.S. 
A)  In the U.S., engineering companies that have embraced diversity are losing their competitive edge. 
B)  The U.S. Census Bureau predicts that by 2050 non-Hispanic whites will comprise only about one-half of the total population of the U.S. 
C)  The ability to work effectively with people from other countries is becoming an essential qualification for managers of most large companies. 
D)  Many foreign companies have set up operations in the U.S.

Question 7

Which of the following is appropriate behavior for communicating with a person with a disability?

Accepted Answer

A)  If you offer assistance, don't start helping the person until he or she accepts your offer. 
B)  Do not attempt to shake hands with a person who has an artificial limb. 
C)  Place your hand on the shoulder of a person in a wheelchair when you are speaking to him or her. 
D)  If a person uses a sign language interpreter, look at the interpreter while you are talking to the person who is hearing impaired. 
A)  If you offer assistance, don't start helping the person until he or she accepts your offer. 
B)  Do not attempt to shake hands with a person who has an artificial limb. 
C)  Place your hand on the shoulder of a person in a wheelchair when you are speaking to him or her. 
D)  If a person uses a sign language interpreter, look at the interpreter while you are talking to the person who is hearing impaired.

Question 8

The phrase "paraplegic" has exactly the same significance as the phrase "a person who is using a wheelchair."

Accepted Answer

A) True 
 B)False

Question 9

All of the following characteristics except _____________ can help define culture.

Accepted Answer

A)  religion 
B)  socioeconomic background 
C)  sexual orientation 
D)  All of these characteristics can affect culture. 
A)  religion 
B)  socioeconomic background 
C)  sexual orientation 
D)  All of these characteristics can affect culture.

Question 10

Employees whose values match the values of the organization they work for generally ________________ than employees whose values don't match the organization.

Accepted Answer

A)  are less successful 
B)  show more commitment to their jobs 
C)  seem less satisfied 
D)  change jobs more frequently 
A)  are less successful 
B)  show more commitment to their jobs 
C)  seem less satisfied 
D)  change jobs more frequently

Question 11

Members of a polychronic culture would probably

Accepted Answer

A)  finish a telephone conversation before acknowledging a friend who has stepped into their office. 
B)  arrive promptly at meetings. 
C)  consider it a waste of time to begin a meeting with half an hour of socializing. 
D)  spend time getting to know a person before doing business with her or him. 
A)  finish a telephone conversation before acknowledging a friend who has stepped into their office. 
B)  arrive promptly at meetings. 
C)  consider it a waste of time to begin a meeting with half an hour of socializing. 
D)  spend time getting to know a person before doing business with her or him.

Question 12

Cultural expectations are often ________________ to the people who live and communicate within that culture.

Accepted Answer

A)  useless 
B)  invisible 
C)  overwhelming 
D)  disgusting 
A)  useless 
B)  invisible 
C)  overwhelming 
D)  disgusting

Question 13

In a culture where conflict is avoided,it is appropriate to

Accepted Answer

A)  express negative emotions openly. 
B)  say "no" if you mean "no." 
C)  say "I'll consider it" if you mean "no." 
D)  explain unpleasant news in a matter-of-fact manner. 
A)  express negative emotions openly. 
B)  say "no" if you mean "no." 
C)  say "I'll consider it" if you mean "no." 
D)  explain unpleasant news in a matter-of-fact manner.

Question 14

Individualistic cultures emphasize personal freedoms and the right of each person to achieve their own success.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following best describes the way cultural values develop?

Accepted Answer

A)  A person who moves to another country in middle age will never adopt the values of the new culture. 
B)  A Korean born infant raised in the U.S. will have the same cultural values as her cousin who grew up in Seoul. 
C)  We are born with a specific set of cultural values that does not change throughout our lives. 
D)  Culture is learned, not innate. 
A)  A person who moves to another country in middle age will never adopt the values of the new culture. 
B)  A Korean born infant raised in the U.S. will have the same cultural values as her cousin who grew up in Seoul. 
C)  We are born with a specific set of cultural values that does not change throughout our lives. 
D)  Culture is learned, not innate.

Question 16

Explain the differences between individualistic and collectivistic cultures; provide examples of both types.

Accepted Answer

Individualistic cultures prioritize the

Question 17

When employees don't understand the unspoken rules of the organization they work for,this often results in

Accepted Answer

A)  fewer complaints. 
B)  customer satisfaction. 
C)  reduced productivity. 
D)  a reduced amount of gossip. 
A)  fewer complaints. 
B)  customer satisfaction. 
C)  reduced productivity. 
D)  a reduced amount of gossip.

Question 18

Business leaders from Japan,Europe,and the U.S.have developed a code of ethics that includes many principles of ethical communication.

Accepted Answer

A) True 
 B)False

Question 19

Select three of the cultural differences in doing business that were discussed in your text.Explain each difference,provide an example of each,and offer advice concerning this difference for a person from the U.S.who is doing business overseas

Accepted Answer

Three cultural differences in doing busi

Question 20

In Mexico,(a culture with high-power distance),a person who frequently questions the feasibility of a manager's proposals would probably

Accepted Answer

A)  be thought of as a troublemaker. 
B)  be encouraged to ask more questions. 
C)  be promoted quickly. 
D)  be rewarded for his or her creativity. 
A)  be thought of as a troublemaker. 
B)  be encouraged to ask more questions. 
C)  be promoted quickly. 
D)  be rewarded for his or her creativity.

Which of the following is true about business cards in Japan?

Which of the following ways of saying "no" illustrates a high-context culture?

Which of the following attitudes would be most helpful if you encounter a practice in another country that you think is unethical?

In low context cultures,an important goal of communicators is to help each other save face and maintain social harmony.

One guideline for interacting with people who have a disability is:

According to the text,all of the following statements are true about the U.S.workforce except:

Which of the following is appropriate behavior for communicating with a person with a disability?

The phrase "paraplegic" has exactly the same significance as the phrase "a person who is using a wheelchair."

All of the following characteristics except _____________ can help define culture.

Employees whose values match the values of the organization they work for generally ________________ than employees whose values don't match the organization.

Members of a polychronic culture would probably

Cultural expectations are often ________________ to the people who live and communicate within that culture.

In a culture where conflict is avoided,it is appropriate to

Individualistic cultures emphasize personal freedoms and the right of each person to achieve their own success.

Which of the following best describes the way cultural values develop?

Explain the differences between individualistic and collectivistic cultures; provide examples of both types.

When employees don't understand the unspoken rules of the organization they work for,this often results in

Business leaders from Japan,Europe,and the U.S.have developed a code of ethics that includes many principles of ethical communication.

Select three of the cultural differences in doing business that were discussed in your text.Explain each difference,provide an example of each,and offer advice concerning this difference for a person from the U.S.who is doing business overseas

In Mexico,(a culture with high-power distance),a person who frequently questions the feasibility of a manager's proposals would probably

Communicating at Work

Listening

Verbal and Nonverbal Messages

Interpersonal Strategies and Skills

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters

Exam 2: Communication, Culture, and Work

Which of the following is true about business cards in Japan?

Which of the following ways of saying "no" illustrates a high-context culture?

Which of the following attitudes would be most helpful if you encounter a practice in another country that you think is unethical?

In low context cultures,an important goal of communicators is to help each other save face and maintain social harmony.

One guideline for interacting with people who have a disability is:

According to the text,all of the following statements are true about the U.S.workforce except:

Which of the following is appropriate behavior for communicating with a person with a disability?

The phrase "paraplegic" has exactly the same significance as the phrase "a person who is using a wheelchair."

All of the following characteristics except _____________ can help define culture.

Employees whose values match the values of the organization they work for generally ________________ than employees whose values don't match the organization.

Members of a polychronic culture would probably

Cultural expectations are often ________________ to the people who live and communicate within that culture.

In a culture where conflict is avoided,it is appropriate to

Individualistic cultures emphasize personal freedoms and the right of each person to achieve their own success.

Which of the following best describes the way cultural values develop?

Explain the differences between individualistic and collectivistic cultures; provide examples of both types.

When employees don't understand the unspoken rules of the organization they work for,this often results in

Business leaders from Japan,Europe,and the U.S.have developed a code of ethics that includes many principles of ethical communication.

Select three of the cultural differences in doing business that were discussed in your text.Explain each difference,provide an example of each,and offer advice concerning this difference for a person from the U.S.who is doing business overseas

In Mexico,(a culture with high-power distance),a person who frequently questions the feasibility of a manager's proposals would probably

Communicating at Work

Listening

Verbal and Nonverbal Messages

Interpersonal Strategies and Skills

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters