Question 1

Successful negotiators focus on the means of achieving a goal,not the goal itself.

Accepted Answer

A) True 
 B)False  False

Question 2

The term "emotional intelligence" refers to

Accepted Answer

A)  the ability and skill of interacting well with others. 
B)  a tendency of highly intelligent people to be emotionally imbalanced. 
C)  a belief that women are too emotional to be intelligent. 
D)  a person's score on the personality questions found on most IQ tests. 
A)  the ability and skill of interacting well with others. 
B)  a tendency of highly intelligent people to be emotionally imbalanced. 
C)  a belief that women are too emotional to be intelligent. 
D)  a person's score on the personality questions found on most IQ tests. A

Question 3

If you are the victim of a bully,one response that is never advisable is to

Accepted Answer

A)  avoid the bully. 
B)  consider whether you might have unintentionally acted in a way that aggravates the bullying. 
C)  rationalize that you deserve the abuse. 
D)  confide in a trusted and influential co-worker. 
A)  avoid the bully. 
B)  consider whether you might have unintentionally acted in a way that aggravates the bullying. 
C)  rationalize that you deserve the abuse. 
D)  confide in a trusted and influential co-worker. C

Question 4

Which statement describes the win-win orientation to negotiating?

Accepted Answer

A)  It is a short-term approach focused only on immediate problems. 
B)  Each side sees the issue only from its own point of view. 
C)  Only task issues are usually considered. 
D)  Participants brainstorm various means (solutions) for reaching a desired outcome (the 'end'), and pick a solution that is mutually agreeable. 
A)  It is a short-term approach focused only on immediate problems. 
B)  Each side sees the issue only from its own point of view. 
C)  Only task issues are usually considered. 
D)  Participants brainstorm various means (solutions) for reaching a desired outcome (the 'end'), and pick a solution that is mutually agreeable.

Question 5

Which of the following illustrates an effective critique of a co-worker's performance?

Accepted Answer

A)  "I didn't have enough advance notice to arrange my schedule to attend the meeting, because the notice was posted only yesterday. Can you find a way to send out the meeting date at least two weeks ahead of time?" 
B)  "If you're going to be inconsiderate enough to wait five days before you return my call, don't bother. I'll go ask someone else." 
C)  "You sure blew it when you fouled up your presentation, right in front of our best customer." 
D)  "You never help me when I need it." 
A)  "I didn't have enough advance notice to arrange my schedule to attend the meeting, because the notice was posted only yesterday. Can you find a way to send out the meeting date at least two weeks ahead of time?" 
B)  "If you're going to be inconsiderate enough to wait five days before you return my call, don't bother. I'll go ask someone else." 
C)  "You sure blew it when you fouled up your presentation, right in front of our best customer." 
D)  "You never help me when I need it."

Question 6

A win-lose approach to negotiating is advisable when parties are competing over resources that are truly scarce.

Accepted Answer

A) True 
 B)False

Question 7

The text outlines a number of channels for dealing with sexual harassment.All of the following are mentioned as possible responses except

Accepted Answer

A)  Keep a detailed record of the harassment incidents. 
B)  Write a personal letter to the harasser, asking them to stop. 
C)  Ask a trusted friend to intervene. 
D)  Start telling your co-workers some nasty gossip about the offender. 
A)  Keep a detailed record of the harassment incidents. 
B)  Write a personal letter to the harasser, asking them to stop. 
C)  Ask a trusted friend to intervene. 
D)  Start telling your co-workers some nasty gossip about the offender.

Question 8

Which of the following is NOT a trait of an unpleasant co-worker?

Accepted Answer

A)  bringing personal problems to work. 
B)  distracting others from their tasks. 
C)  focusing on work-related issues. 
D)  talking down to others. 
A)  bringing personal problems to work. 
B)  distracting others from their tasks. 
C)  focusing on work-related issues. 
D)  talking down to others.

Question 9

Your team leader puts a suggestion box in the break room.At team meetings,he lists all the reasons why the suggestions can't be used,adding that he should be the one to make the decisions,anyway.The team members complain that he should share the decision-making.What kind of conflict does this illustrate?

Accepted Answer

A)  relational issue 
B)  constructive conflict 
C)  compromise 
D)  collaboration 
A)  relational issue 
B)  constructive conflict 
C)  compromise 
D)  collaboration

Question 10

All of the following will hinder effective negotiating EXCEPT:

Accepted Answer

A)  Parties insist on using their favored means for achieving a solution. 
B)  Parties don't back off from their initial positions. 
C)  Parties focus on means, not ends. 
D)  Parties attempt to find creative solutions that meet everyone's needs, rather than forcing their initial positions. 
A)  Parties insist on using their favored means for achieving a solution. 
B)  Parties don't back off from their initial positions. 
C)  Parties focus on means, not ends. 
D)  Parties attempt to find creative solutions that meet everyone's needs, rather than forcing their initial positions.

Question 11

Constructive advice for responding when you receive a troubling message online is:

Accepted Answer

A)  Find someone whose judgment you trust, and ask them for their perspective. 
B)  Respond to the message immediately. 
C)  If the message has a bullying tone, mirror that same bullying tone in your response. 
D)  Forward the message to all your Facebook friends. 
A)  Find someone whose judgment you trust, and ask them for their perspective. 
B)  Respond to the message immediately. 
C)  If the message has a bullying tone, mirror that same bullying tone in your response. 
D)  Forward the message to all your Facebook friends.

Question 12

One good reason to take a compromising approach to conflict is:

Accepted Answer

A)  The other party is more powerful, so you know you are going to lose. 
B)  The issue is more important to the other party than it is to you. 
C)  Harmony is your key goal. 
D)  You've tried collaborating, but it didn't work because the parties' goals are mutually exclusive. 
A)  The other party is more powerful, so you know you are going to lose. 
B)  The issue is more important to the other party than it is to you. 
C)  Harmony is your key goal. 
D)  You've tried collaborating, but it didn't work because the parties' goals are mutually exclusive.

Question 13

Which of the following approaches is based on the assumption that in resolving conflict,it is possible to meet the needs of all parties?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  collaborating 
D)  compromising 
A)  avoiding 
B)  accommodating 
C)  collaborating 
D)  compromising

Question 14

One constructive,non-defensive way to effectively respond to criticism directed at you is to

Accepted Answer

A)  avoid the person who is criticizing. 
B)  be sharp enough to verbally counterattack. 
C)  seek more information. 
D)  disagree with the criticism whether the critique is true or not. 
A)  avoid the person who is criticizing. 
B)  be sharp enough to verbally counterattack. 
C)  seek more information. 
D)  disagree with the criticism whether the critique is true or not.

Question 15

Which of the following can be characterized as a descriptive "I" statement?

Accepted Answer

A)  "You're not doing your share around here." 
B)  "I'm worried about the way our customers will react to your report if it contains any errors." 
C)  "There are three terrible problems with the job you've done: it's late, it's incomplete, and it's messy." 
D)  "I refuse to work with a negative person like you." 
A)  "You're not doing your share around here." 
B)  "I'm worried about the way our customers will react to your report if it contains any errors." 
C)  "There are three terrible problems with the job you've done: it's late, it's incomplete, and it's messy." 
D)  "I refuse to work with a negative person like you."

Question 16

All of the following could be examples of uncivil communication EXCEPT

Accepted Answer

A)  an insensitive joke. 
B)  a false rumor. 
C)  withholding information. 
D)  telling a subordinate his or her behavior needs improvement. 
A)  an insensitive joke. 
B)  a false rumor. 
C)  withholding information. 
D)  telling a subordinate his or her behavior needs improvement.

Question 17

You are babysitting your 3-year-old niece.As you approach a busy street,you reach out to hold her hand,and tell her to stop,look,and listen before crossing.She breaks away from you and starts to run into the street.Which conflict management style would you recommend for responding to this situation?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising 
A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising

Question 18

Strategies used by bullies include all of the following EXCEPT

Accepted Answer

A)  controlling the resources that lead to success 
B)  presenting concrete examples of ways a subordinate can improve their performance 
C)  making threats 
D)  setting deadlines that are impossible to meet 
A)  controlling the resources that lead to success 
B)  presenting concrete examples of ways a subordinate can improve their performance 
C)  making threats 
D)  setting deadlines that are impossible to meet

Question 19

Think of a minor disagreement you have with another party.Briefly describe the disagreement.Now,identify the goal each party wants to attain.Next,identify the means each party wants to use to attain their goal.Finally,brainstorm two or three possible solutions to the disagreement.

Accepted Answer

The minor disagreement I have with anoth

Question 20

Which of the following types of statements is likely to promote a supportive climate?

Accepted Answer

A)  descriptive statements expressed in "I" language 
B)  statements that focus on identifying who is to blame for a problem 
C)  indifference to coworkers' needs and challenges 
D)  conversations in which both parties accuse the other 
A)  descriptive statements expressed in "I" language 
B)  statements that focus on identifying who is to blame for a problem 
C)  indifference to coworkers' needs and challenges 
D)  conversations in which both parties accuse the other

Successful negotiators focus on the means of achieving a goal,not the goal itself.

The term "emotional intelligence" refers to

If you are the victim of a bully,one response that is never advisable is to

Which statement describes the win-win orientation to negotiating?

Which of the following illustrates an effective critique of a co-worker's performance?

A win-lose approach to negotiating is advisable when parties are competing over resources that are truly scarce.

The text outlines a number of channels for dealing with sexual harassment.All of the following are mentioned as possible responses except

Which of the following is NOT a trait of an unpleasant co-worker?

All of the following will hinder effective negotiating EXCEPT:

Constructive advice for responding when you receive a troubling message online is:

One good reason to take a compromising approach to conflict is:

Which of the following approaches is based on the assumption that in resolving conflict,it is possible to meet the needs of all parties?

One constructive,non-defensive way to effectively respond to criticism directed at you is to

Which of the following can be characterized as a descriptive "I" statement?

All of the following could be examples of uncivil communication EXCEPT

You are babysitting your 3-year-old niece.As you approach a busy street,you reach out to hold her hand,and tell her to stop,look,and listen before crossing.She breaks away from you and starts to run into the street.Which conflict management style would you recommend for responding to this situation?

Strategies used by bullies include all of the following EXCEPT

Think of a minor disagreement you have with another party.Briefly describe the disagreement.Now,identify the goal each party wants to attain.Next,identify the means each party wants to use to attain their goal.Finally,brainstorm two or three possible solutions to the disagreement.

Which of the following types of statements is likely to promote a supportive climate?

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters

Exam 5: Interpersonal Strategies and Skills

Successful negotiators focus on the means of achieving a goal,not the goal itself.

The term "emotional intelligence" refers to

If you are the victim of a bully,one response that is never advisable is to

Which statement describes the win-win orientation to negotiating?

Which of the following illustrates an effective critique of a co-worker's performance?

A win-lose approach to negotiating is advisable when parties are competing over resources that are truly scarce.

The text outlines a number of channels for dealing with sexual harassment.All of the following are mentioned as possible responses except

Which of the following is NOT a trait of an unpleasant co-worker?

All of the following will hinder effective negotiating EXCEPT:

Constructive advice for responding when you receive a troubling message online is:

One good reason to take a compromising approach to conflict is:

Which of the following approaches is based on the assumption that in resolving conflict,it is possible to meet the needs of all parties?

One constructive,non-defensive way to effectively respond to criticism directed at you is to

Which of the following can be characterized as a descriptive "I" statement?

All of the following could be examples of uncivil communication EXCEPT

Strategies used by bullies include all of the following EXCEPT

Think of a minor disagreement you have with another party.Briefly describe the disagreement.Now,identify the goal each party wants to attain.Next,identify the means each party wants to use to attain their goal.Finally,brainstorm two or three possible solutions to the disagreement.

Which of the following types of statements is likely to promote a supportive climate?

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Types of Business Presentations

Filters