Exam 3: Perceiving Ourselves and Others in Organizations

Several errors were reported by customers who submitted their film for processing.Jasmine,who owns these stores,discovered that the errors seemed to occur when a particular new employee operated the film-processing machine.The new employee claimed that the machine wasn't working properly,so Jasmine investigated further.She learned that these processing errors did not occur while other people operated the machine.Also,when the new employee worked one day at another store,the same film-processing errors occurred.What perception will Jasmine likely develop from this information?

The contact hypothesis states that the more individuals interact with one another,the less they rely on stereotypes to perceive each other.

One way employees can break out of their existing mental models is by:

Which of the following is an element determining whether to make an internal or external attribution?

Self-esteem is the extent to which people like,respect and are satisfied with others.

People perform better in most employment situations when they have a strong external locus of control.

_____________ is a mostly unconscious process of organizing people and objects into preconceived groups stored in memory.

Some of the knowledge required to develop a global mindset can be acquired through diversity training,instead of work experience.

Homogenization and differentiation are two activities in the process of social identity and self-enhancement.

Categorical thinking and related perceptual organization activities:

Consistency,consensus and distinctiveness are:

___________ is the tendency to attribute our favourable outcomes to internal factors and our failures to external factors.

We can eliminate the activation of stereotyping by choosing to ignore stereotypic information.

A perception of one's competence to perform across a variety of situations indicates:

Social identity theory helps us to explain:

The more we interact with someone,the more we rely on stereotypes to understand that individual.

Engaging in self-fulfilling prophecy can improve organizational effectiveness:

Which of the following helps managers to increase their empathy with subordinates?

Deep absorption of knowledge required to develop a global mindset results from immersion in the foreign cultures.

The combination of social identity and self-enhancement occurs through categorization and attribution activities.