Exam 16: Operational Performance Measurement: Further Analysis of Productivity and Sales
Exam 1: Cost Management and Strategy79 Questions
Exam 2: Implementing Strategy: The Value Chain, the Balanced Scorecard, and the Strategy Map70 Questions
Exam 3: Basic Cost Management Concepts98 Questions
Exam 4: Job Costing118 Questions
Exam 5: Activity-Based Costing and Customer Profitability Analysis149 Questions
Exam 6: Process Costing106 Questions
Exam 7: Cost Allocation: Departments, Joint Products, and By-Products96 Questions
Exam 8: Cost Estimation120 Questions
Exam 9: Short-Term Profit Planning: Cost-Volume-Profit CVP Analysis105 Questions
Exam 10: Strategy and the Master Budget146 Questions
Exam 11: Decision Making With a Strategic Emphasis137 Questions
Exam 12: Strategy and the Analysis of Capital Investments167 Questions
Exam 13: Cost Planning for the Product Life Cycle: Target Costing, Theory of Constraints, and Strategic Pricing94 Questions
Exam 14: Operational Performance Measurement: Sales, Direct-Cost Variances, and the Role of Nonfinancial Performance Measures178 Questions
Exam 15: Operational Performance Measurement: Indirect-Cost Variances and Resource-Capacity Management167 Questions
Exam 16: Operational Performance Measurement: Further Analysis of Productivity and Sales134 Questions
Exam 17: The Management and Control of Quality146 Questions
Exam 18: Strategic Performance Measurement: Cost Centers, Profit Centers, and the Balanced Scorecard130 Questions
Exam 19: Strategic Performance Measurement: Investment Centers and Transfer Pricing151 Questions
Exam 20: Management Compensation, Business Analysis, and Business Valuation108 Questions
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Which one of the following does not use the dollar amount of the input in assessing productivity?
(Multiple Choice)
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One major problem in measuring the productivity of a service organization is the absence of:
(Multiple Choice)
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Broha Company manufactured 1,500 units of its only product during 2019. The inputs for this production are as follows:
450 pounds of Material A at a cost of $1.50 per pound
300 pounds of Material H at a cost of $2.75 per pound
300 direct labor hours at $20 per hour
The firm manufactured 1,800 units of the same product in 2018 with the following inputs:
500 pounds of Material A at a cost of $1.20 per pound
360 pounds of Material H at a cost of $2.50 per pound
400 direct labor hours at $18 per hour
Round all calculations to 2 significant digits.
In 2019, the partial direct labor operational productivity is:
(Multiple Choice)
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Gourmet Aroma Coffee House has an exclusive contract with Columbia exporters. Two brands of gourmet coffee are imported, Morning Thunder (MT) and Evening Tender (ET). The following data are provided for the current fiscal year:
The total market was estimated to be 80,000 pounds at the time of budget. The actual total market for the year is 75,000 pounds.
What is the firm's market share variance?

(Multiple Choice)
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Gutsen Communications Inc. manufactures a scrambling device for cellular phones. The main component of the scrambling device is a very delicate part—DTV-12. DTV-12 requires careful handlings during manufacturing. Once damaged, the part must be discarded. Only skilled laborers are hired to manufacture and install DTV-12. Damages still occur, however. The following are the operating data of Gutsen Communications Inc. for 2018 and 2019 relative to the insertion of DTV-12. Round calculations to 2 significant digits. 2018 2019 Number of phones manufactured 600,000 780,000 Units of DTV-12 used 960,000 1,072,500 Direct labor hours for DTV-12 insertion 1,800 2,600 Total cost of DTV-12 units \ 1,443,750 \ 2,333,750 Direct labor wage rate per hour \6 7 \8 2 The partial financial productivity ratio of DTV-12 in 2019 is:
(Multiple Choice)
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Which of the following is not a part of the sales mix variance equation?
(Multiple Choice)
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Wheat Inc. has an exclusive contract with an exporter. Two brands of wheat are imported, labeled AB and CD. The following data are provided for the current fiscal year:
The total market was estimated to 40,000 bushels at the time of budget. The actual total market for the year is 32,000 bushels.
What is AB's contribution margin sales volume variance?

(Multiple Choice)
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Which of the following is not a key determinant of productivity for most organizations?
(Multiple Choice)
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Broha Company manufactured 1,500 units of its only product during 2019. The inputs for this production are as follows:
450 pounds of Material A at a cost of $1.50 per pound
300 pounds of Material H at a cost of $2.75 per pound
300 direct labor hours at $20 per hour
The firm manufactured 1,800 units of the same product in 2018 with the following inputs:
500 pounds of Material A at a cost of $1.20 per pound
360 pounds of Material H at a cost of $2.50 per pound
400 direct labor hours at $18 per hour
Round all calculations to 2 significant digits.
The partial direct labor operational productivity in 2018 is:
(Multiple Choice)
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An unfavorable sales mix variance arises for a product when the:
(Multiple Choice)
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Broha Company manufactured 1,500 units of its only product during 2019. The inputs for this production are as follows:
450 pounds of Material A at a cost of $1.50 per pound
300 pounds of Material H at a cost of $2.75 per pound
300 direct labor hours at $20 per hour
The firm manufactured 1,800 units of the same product in 2018 with the following inputs:
500 pounds of Material A at a cost of $1.20 per pound
360 pounds of Material H at a cost of $2.50 per pound
400 direct labor hours at $18 per hour
Round all calculations to 2 significant digits.
In 2019, the partial financial productivity of Material H is:
(Multiple Choice)
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Jackson, Inc., manufactures two products that it sells to the same market. Excerpted below are its budgeted and actual operating results for the year just completed:
Industry volume was estimated to be 1,875,000 units at the time the budget was prepared. Actual industry volume for the period was 2,440,000 units. Jackson measures variances using contribution margin.
Total sales quantity variance is:

(Multiple Choice)
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Winston Co. had two products code named X and Y. The firm had the following budget for August: Product X Product Y Total Sales \ 286,000 \ 520,000 \ 806,000 Variable Costs 189,800 218,400 408,200 Contribution Margin \ 96,200 \ 301,600 \ 397,800 Fixed costs 50,000 108,000 158,000 Operating Income \4 6,200 \1 93,600 \2 39,800 Selling Price per unit \1 10.00 \5 0.00
Product X Product Y Total Sales \ 360,000 \ 540,000 \ 900,000 Variable Costs 195,000 216,000 411,000 Contribution Margin \ 165,000 \ 324,000 \ 489,000 Fixed costs 50,000 108,000 158,000 Operating Income \1 15,00 \2 16,000 \3 31,000 Units Sold 3,000 9,000 Total industry volume for both products X and Y was estimated to be 130,000 units at the time of the budget. Actual industry volume for the period for products X and Y was 100,000 units.
The firm's market share variance for the period is:
(Multiple Choice)
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Gourmet Aroma Coffee House has an exclusive contract with Columbia exporters. Two brands of gourmet coffee are imported, Morning Thunder (MT) and Evening Tender (ET). The following data are provided for the current fiscal year:
The total market was estimated to be 80,000 pounds at the time of budget. The actual total market for the year is 75,000 pounds.
What is MT's sales mix variance?

(Multiple Choice)
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Winston Co. had two products code named X and Y. The firm had the following budget for August: Product X Product Y Total Sales \ 286,000 \ 520,000 \ 806,000 Variable Costs 189,800 218,400 408,200 Contribution Margin \ 96,200 \ 301,600 \ 397,800 Fixed costs 50,000 108,000 158,000 Operating Income \4 6,200 \1 93,600 \2 39,800 Selling Price per unit \1 10.00 \5 0.00
Product X Product Y Total Sales \ 360,000 \ 540,000 \ 900,000 Variable Costs 195,000 216,000 411,000 Contribution Margin \ 165,000 \ 324,000 \ 489,000 Fixed costs 50,000 108,000 158,000 Operating Income \1 15,00 \2 16,000 \3 31,000 Units Sold 3,000 9,000 Total industry volume for both products X and Y was estimated to be 130,000 units at the time of the budget. Actual industry volume for the period for products X and Y was 100,000 units.
The firm's market size variance for the period is:
(Multiple Choice)
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When the mix of products sold shifts toward the high contribution margin product, the total:
(Multiple Choice)
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In early 2006, the new CEO of Hewlett-Packard (H-P), Mark Hurd, became aware of a number of customer complaints about the accessibility of sales support at the company. The complaints referred to a confusing management structure and lack of contact with sales support personnel from H-P. There were 17,000 people working in H-P sales, and customers, particularly the large corporate customers, were frustrated dealing with the complexity of the H-P sales system.
Required:
What would you propose to Mark Hurd, the CEO at H-P, regarding an overhaul of the sales support systems at H-P?
(Essay)
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