Question 1

Peer review, mediation, and arbitration are stages of:

Accepted Answer

A) grievance steps. 
B) alternative dispute resolution. 
C) collective bargaining approaches. 
D) negotiation strategies. 
E) appealers' procedural system. 
A) grievance steps. 
B) alternative dispute resolution. 
C) collective bargaining approaches. 
D) negotiation strategies. 
E) appealers' procedural system. B

Question 2

A person's frame of reference:

Accepted Answer

A) is not likely to influence a person's perceptions. 
B) is a standard point that serves as a comparison for other points and thus provides meaning. 
C) usually reflects some unusual experience in the person's past. 
D) is a person's basic personality trait that influences how he/she perceives the world. 
E) always matches his/her peer's frame of reference. 
A) is not likely to influence a person's perceptions. 
B) is a standard point that serves as a comparison for other points and thus provides meaning. 
C) usually reflects some unusual experience in the person's past. 
D) is a person's basic personality trait that influences how he/she perceives the world. 
E) always matches his/her peer's frame of reference. B

Question 3

_____ justice focuses specifically on the methods used to determine the outcomes received.

Accepted Answer

A) Outcome 
B) Distributive 
C) Procedural 
D) Interactional 
E) Task 
A) Outcome 
B) Distributive 
C) Procedural 
D) Interactional 
E) Task C

Question 4

Negative affectivity is related to dissatisfaction caused by:

Accepted Answer

A) social environment. 
B) characteristics of individuals. 
C) organizational roles. 
D) political environment. 
E) company ethics. 
A) social environment. 
B) characteristics of individuals. 
C) organizational roles. 
D) political environment. 
E) company ethics.

Question 5

Wrongful discharge suits can be filed as a civil rights infringement if the person discharged is a member of a protected group.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following suits can be filed as a civil rights infringement if the person discharged is a member of a protected group?

Accepted Answer

A) Discrimination 
B) Rightful discharge 
C) Encroachment 
D) Unethical practice 
E) Wrongful discharge 
A) Discrimination 
B) Rightful discharge 
C) Encroachment 
D) Unethical practice 
E) Wrongful discharge

Question 7

Which of the following programs provides increased opportunities for workers to have input into important organizational decisions that involve their work, and have been found to reduce role conflict and ambiguity?

Accepted Answer

A) Prosocial motivation program 
B) Team building program 
C) Job enrichment program 
D) Job rotation program 
E) Work complication program 
A) Prosocial motivation program 
B) Team building program 
C) Job enrichment program 
D) Job rotation program 
E) Work complication program

Question 8

_____ interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

Accepted Answer

A) Behavioral 
B) Retention 
C) Exit 
D) Mock 
E) Discharge 
A) Behavioral 
B) Retention 
C) Exit 
D) Mock 
E) Discharge

Question 9

Low job involvement and low organizational commitment are:

Accepted Answer

A) essentially the same thing. 
B) forms of psychological disengagement. 
C) examples of physical withdrawal that are related to job dissatisfaction. 
D) examples of physiological job withdrawal. 
E) examples of behavioral changes. 
A) essentially the same thing. 
B) forms of psychological disengagement. 
C) examples of physical withdrawal that are related to job dissatisfaction. 
D) examples of physiological job withdrawal. 
E) examples of behavioral changes.

Question 10

In Hermo & Thermo, Laurel values high pay above all else; Jack values the opportunity to travel; and John values staying within his home geographic region. All employees are able to fulfill their respective values through their jobs. This exemplifies:

Accepted Answer

A) job withdrawal. 
B) job involvement. 
C) job satisfaction. 
D) social environment. 
E) organizational commitment. 
A) job withdrawal. 
B) job involvement. 
C) job satisfaction. 
D) social environment. 
E) organizational commitment.

Question 11

If applicants or job incumbents conclude that their health or lives are at risk because of the job, attracting and retaining workers will be impossible.

Accepted Answer

A) True 
 B)False

Question 12

Progressive punitive measures and documentation of work rules and job descriptions are the two central components of _____ programs.

Accepted Answer

A) termination process 
B) outcome justice 
C) effective discipline 
D) procedural justice 
E) discharge justice 
A) termination process 
B) outcome justice 
C) effective discipline 
D) procedural justice 
E) discharge justice

Question 13

Given EAPs' limited amount of options and constant nature, we need to occasionally analyze their effectiveness.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a disadvantage of flexible work policy in an organization?

Accepted Answer

A) It fails to attract potential job applicants. 
B) Reduction in organizational citizenship behaviors. 
C) It increases absenteeism. 
D) It results in lower levels of employee commitment to the organization. 
E) Scheduling work and reporting requirements is not an easy task for the managers. 
A) It fails to attract potential job applicants. 
B) Reduction in organizational citizenship behaviors. 
C) It increases absenteeism. 
D) It results in lower levels of employee commitment to the organization. 
E) Scheduling work and reporting requirements is not an easy task for the managers.

Question 15

If job conditions cannot be changed, a dissatisfied worker may be able to solve the problem by leaving the job.

Accepted Answer

A) True 
 B)False

Question 16

What are the four stages through which an alternative dispute resolution proceeds?

Accepted Answer

An alternative dispute resolution (ADR)i

Question 17

Although the rate of inflation is only 2 percent, Kayla receives a 6 percent increase in salary. But she is dissatisfied with her salary increase due to Bob's 9 percent increase. Kayla would contend that there is a lack of:

Accepted Answer

A) perceptual justice. 
B) outcome fairness. 
C) procedural justice. 
D) interactional justice. 
E) task justice. 
A) perceptual justice. 
B) outcome fairness. 
C) procedural justice. 
D) interactional justice. 
E) task justice.

Question 18

A situation where one person is losing his/her job while others are not is conducive to perceptions of _____ on the part of the discharged employee.

Accepted Answer

A) structural unfairness 
B) process unfairness 
C) procedural unfairness 
D) outcome unfairness 
E) task unfairness 
A) structural unfairness 
B) process unfairness 
C) procedural unfairness 
D) outcome unfairness 
E) task unfairness

Question 19

Which act allowed for jury trials and punitive damages in wrongful discharge suits?

Accepted Answer

A) Civil Rights Act of 1991 
B) Americans with Disabilities Act of 1990 
C) Equal Pay Act of 1963 
D) The Whistleblower Protection Act of 1989 
E) The Employee Protection Act of 1993 
A) Civil Rights Act of 1991 
B) Americans with Disabilities Act of 1990 
C) Equal Pay Act of 1963 
D) The Whistleblower Protection Act of 1989 
E) The Employee Protection Act of 1993

Question 20

A systematic survey program allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units.

Accepted Answer

A) True 
 B)False

Peer review, mediation, and arbitration are stages of:

A person's frame of reference:

_____ justice focuses specifically on the methods used to determine the outcomes received.

Negative affectivity is related to dissatisfaction caused by:

Wrongful discharge suits can be filed as a civil rights infringement if the person discharged is a member of a protected group.

Which of the following suits can be filed as a civil rights infringement if the person discharged is a member of a protected group?

Which of the following programs provides increased opportunities for workers to have input into important organizational decisions that involve their work, and have been found to reduce role conflict and ambiguity?

_____ interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

Low job involvement and low organizational commitment are:

In Hermo & Thermo, Laurel values high pay above all else; Jack values the opportunity to travel; and John values staying within his home geographic region. All employees are able to fulfill their respective values through their jobs. This exemplifies:

If applicants or job incumbents conclude that their health or lives are at risk because of the job, attracting and retaining workers will be impossible.

Progressive punitive measures and documentation of work rules and job descriptions are the two central components of _____ programs.

Given EAPs' limited amount of options and constant nature, we need to occasionally analyze their effectiveness.

Which of the following is a disadvantage of flexible work policy in an organization?

If job conditions cannot be changed, a dissatisfied worker may be able to solve the problem by leaving the job.

What are the four stages through which an alternative dispute resolution proceeds?

Although the rate of inflation is only 2 percent, Kayla receives a 6 percent increase in salary. But she is dissatisfied with her salary increase due to Bob's 9 percent increase. Kayla would contend that there is a lack of:

A situation where one person is losing his/her job while others are not is conducive to perceptions of _____ on the part of the discharged employee.

Which act allowed for jury trials and punitive damages in wrongful discharge suits?

A systematic survey program allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units.

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

Filters

Exam 10: Employee Separation and Retention

Peer review, mediation, and arbitration are stages of:

A person's frame of reference:

_____ justice focuses specifically on the methods used to determine the outcomes received.

Negative affectivity is related to dissatisfaction caused by:

Wrongful discharge suits can be filed as a civil rights infringement if the person discharged is a member of a protected group.

Which of the following suits can be filed as a civil rights infringement if the person discharged is a member of a protected group?

Which of the following programs provides increased opportunities for workers to have input into important organizational decisions that involve their work, and have been found to reduce role conflict and ambiguity?

_____ interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

Low job involvement and low organizational commitment are:

In Hermo & Thermo, Laurel values high pay above all else; Jack values the opportunity to travel; and John values staying within his home geographic region. All employees are able to fulfill their respective values through their jobs. This exemplifies:

If applicants or job incumbents conclude that their health or lives are at risk because of the job, attracting and retaining workers will be impossible.

Progressive punitive measures and documentation of work rules and job descriptions are the two central components of _____ programs.

Given EAPs' limited amount of options and constant nature, we need to occasionally analyze their effectiveness.

Which of the following is a disadvantage of flexible work policy in an organization?

If job conditions cannot be changed, a dissatisfied worker may be able to solve the problem by leaving the job.

What are the four stages through which an alternative dispute resolution proceeds?

Although the rate of inflation is only 2 percent, Kayla receives a 6 percent increase in salary. But she is dissatisfied with her salary increase due to Bob's 9 percent increase. Kayla would contend that there is a lack of:

A situation where one person is losing his/her job while others are not is conducive to perceptions of _____ on the part of the discharged employee.

Which act allowed for jury trials and punitive damages in wrongful discharge suits?

A systematic survey program allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units.

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

Filters