Exam 10: Employee Separation and Retention

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The degree to which people are energized to do their jobs because it helps other people is called _____.

(Multiple Choice)
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Generally, the first stage of an alternative dispute resolution system is peer review.

(True/False)
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Within the progression of job withdrawal, grievances and whistle-blowing are examples of behavior change.

(True/False)
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People's perceptions have little relationship to their frame of reference.

(True/False)
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Making grievances public by going to the media or government is referred to as _____.

(Multiple Choice)
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Employer programs that attempt to ameliorate problems encountered by workers who are drug dependent, alcoholic, or psychologically troubled are referred to as _____ programs.

(Multiple Choice)
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The degree to which an employee identifies with an organization and is willing to put forth effort on its behalf is called _____.

(Multiple Choice)
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Job enrichment and job rotation are the major task-based interventions aimed at reducing job dissatisfaction among employees.

(True/False)
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A good exit interview sets the stage for boomerangs.

(True/False)
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Whistle-blowers are often dissatisfied individuals who cannot bring about external change and, out of frustration, take their concerns to internal constituencies.

(True/False)
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In Kennol & Co., Roger, an upper-level executive, offered a 6 percent salary increase to Pat, a lower-level manager, and expected this to make the manager happy because inflation was only 3 percent. This refers to the _____ frame of reference.

(Multiple Choice)
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Due to negative affectivity, if job satisfaction remains relatively stable across time and jobs, transient changes in job satisfaction will be difficult to sustain in the individuals.

(True/False)
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Alternative dispute resolution is a method of resolving disputes that:

(Multiple Choice)
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Gamma & Beta Co. strategically implements many pay-for-performance plans and receives reports on low performers being dissatisfied. The organization does not consider it as an operational problem because this strategy is implemented to create:

(Multiple Choice)
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Which of the following is a facet of satisfaction measured by the job descriptive index?

(Multiple Choice)
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_____ is a process of systematically moving a single individual from one job to another over the course of time.

(Multiple Choice)
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Research on the impact of negative affectivity on job satisfaction suggests that:

(Multiple Choice)
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The evidence on the linkage between negative affectivity and job satisfaction suggests the importance of personnel selection as a way of raising overall levels of employee satisfaction.

(True/False)
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An employee who engages in absenteeism or tardiness most represents:

(Multiple Choice)
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Which of the following programs makes for a more flexible workforce and increases workers' appreciation of the other tasks that have to be accomplished for the organization to complete its mission?

(Multiple Choice)
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