Question 1

There is a general consensus that withdrawal behaviors are clearly unrelated to one another.

Accepted Answer

A) True 
 B)False

Question 2

Within the organization, a systematic survey program allows the company to check for differences between units and _____ best practices that might be generalized across units.

Accepted Answer

A) benchmark 
B) avoid 
C) discontinue 
D) reevaluate 
E) change 
A) benchmark 
B) avoid 
C) discontinue 
D) reevaluate 
E) change

Question 3

Regardless of what measures are used or how many facets of satisfaction are assessed, a systematic, ongoing program of _____ survey research should be a prominent part of any human resource strategy for a number of reasons.

Accepted Answer

A) market 
B) competitor 
C) product 
D) employee 
E) communication 
A) market 
B) competitor 
C) product 
D) employee 
E) communication

Question 4

_____ is the degree to which the person is surrounded by other people who are sympathetic and caring.

Accepted Answer

A) Organization culture 
B) Homogeneous environment 
C) Attraction 
D) Social support 
E) Peer network 
A) Organization culture 
B) Homogeneous environment 
C) Attraction 
D) Social support 
E) Peer network

Question 5

Which determinant of procedural justice states that procedures are applied by a person who has no vested interest in the outcome and no prior prejudices regarding the individual?

Accepted Answer

A) Bias suppression 
B) Correctability 
C) Representativeness 
D) Ethicality 
E) Consistency 
A) Bias suppression 
B) Correctability 
C) Representativeness 
D) Ethicality 
E) Consistency

Question 6

The most important aspect of work in terms of generating satisfaction is:

Accepted Answer

A) an employee's salary. 
B) the degree to which it is meaningfully related to core values of the worker. 
C) the extrinsic rewards associated with the work. 
D) a positive work environment. 
E) the non-monetary benefits received by the employee. 
A) an employee's salary. 
B) the degree to which it is meaningfully related to core values of the worker. 
C) the extrinsic rewards associated with the work. 
D) a positive work environment. 
E) the non-monetary benefits received by the employee.

Question 7

Most attempts to measure job satisfaction rely on _____.

Accepted Answer

A) observation of employees by top management 
B) reports by co-workers 
C) workers' self-reports 
D) behavioral measures 
E) workers' performance reports 
A) observation of employees by top management 
B) reports by co-workers 
C) workers' self-reports 
D) behavioral measures 
E) workers' performance reports

Question 8

Organizations that foster team building both on and off the job attempt to reduce dissatisfaction through:

Accepted Answer

A) behavior setting. 
B) supportive environment. 
C) organizational role. 
D) organizational task. 
E) non-monetary benefit. 
A) behavior setting. 
B) supportive environment. 
C) organizational role. 
D) organizational task. 
E) non-monetary benefit.

Question 9

An employee refuses an employer's request to falsify the contents of a report to the EEOC. The employer subsequently discharges the worker for not following orders. In a wrongful discharge suit, the employee would use which of the following exceptions to the employment-at-will doctrine?

Accepted Answer

A) Implied contract 
B) Public policy 
C) Implied covenant 
D) Promissory estoppels 
E) Company ethics 
A) Implied contract 
B) Public policy 
C) Implied covenant 
D) Promissory estoppels 
E) Company ethics

Question 10

The employment-at-will doctrine:

Accepted Answer

A) has gotten stronger in recent years. 
B) is related to voluntary turnover. 
C) is a policy dealing with the termination of employees. 
D) is an implied contract for hiring of employees. 
E) allows an employee to appeal upon discharge. 
A) has gotten stronger in recent years. 
B) is related to voluntary turnover. 
C) is a policy dealing with the termination of employees. 
D) is an implied contract for hiring of employees. 
E) allows an employee to appeal upon discharge.

Question 11

Job satisfaction is the key driving force behind all the different forms of job withdrawal.

Accepted Answer

A) True 
 B)False

Question 12

As a component of job satisfaction, _____ can be defined as what a person consciously or unconsciously desires to obtain.

Accepted Answer

A) perception 
B) appreciation 
C) contentment 
D) appraisal 
E) values 
A) perception 
B) appreciation 
C) contentment 
D) appraisal 
E) values

Question 13

Organizations that introduce _____ rating systems where low performers are systematically identified and, where necessary, eliminated from payrolls often experience quick improvement gains in the range of 40 percent.

Accepted Answer

A) forced distributions 
B) paired comparisons 
C) critical incident 
D) alternation 
E) performance-based 
A) forced distributions 
B) paired comparisons 
C) critical incident 
D) alternation 
E) performance-based

Question 14

Negative affectivity describes a dispositional dimension that reflects pervasive individual similarities in satisfaction with any and all aspects of life.

Accepted Answer

A) True 
 B)False

Question 15

Sam Jones was terminated from his job with no explanation or consideration of why he was let go. It is likely that Sam has not experienced:

Accepted Answer

A) procedural justice. 
B) outcome fairness. 
C) interactional justice. 
D) alternative dispute resolution. 
E) reasonal justice. 
A) procedural justice. 
B) outcome fairness. 
C) interactional justice. 
D) alternative dispute resolution. 
E) reasonal justice.

Question 16

Job satisfaction may be best defined as:

Accepted Answer

A) a pleasurable feeling that results from the perception that one's job fulfills or allows the fulfillment of one's important job values. 
B) the degree to which an employee identifies with an organization and is willing to put forth effort on its behalf. 
C) the performance of one's job duties so as to satisfy the requirements of the job. 
D) the degree to which people identify themselves with their jobs or career. 
E) the degree to which the various aspects of a person's job satisfies his needs including the pay. 
A) a pleasurable feeling that results from the perception that one's job fulfills or allows the fulfillment of one's important job values. 
B) the degree to which an employee identifies with an organization and is willing to put forth effort on its behalf. 
C) the performance of one's job duties so as to satisfy the requirements of the job. 
D) the degree to which people identify themselves with their jobs or career. 
E) the degree to which the various aspects of a person's job satisfies his needs including the pay.

Question 17

The theory of progression of withdrawal states that dissatisfied individuals spontaneously enact a set of behaviors all at once to avoid their work situation.

Accepted Answer

A) True 
 B)False

Question 18

Discuss the three major principles of justice.

Accepted Answer

(1)Outcome fairness: This type of justic

Question 19

An employee derives satisfaction from his pay with regard to his:

Accepted Answer

A) pay level relative to market wages. 
B) intrinsic needs and extrinsic needs. 
C) benefits and punishments. 
D) pay structure and intrinsic needs. 
E) monetary and non-monetary benefits. 
A) pay level relative to market wages. 
B) intrinsic needs and extrinsic needs. 
C) benefits and punishments. 
D) pay structure and intrinsic needs. 
E) monetary and non-monetary benefits.

Question 20

With a few exceptions, the relationship between task complexity and job satisfaction is _____.

Accepted Answer

A) weak and negative 
B) strong and diagonal 
C) weak and horizontal 
D) positive and curvilinear 
E) strong and positive 
A) weak and negative 
B) strong and diagonal 
C) weak and horizontal 
D) positive and curvilinear 
E) strong and positive

There is a general consensus that withdrawal behaviors are clearly unrelated to one another.

Within the organization, a systematic survey program allows the company to check for differences between units and _____ best practices that might be generalized across units.

Regardless of what measures are used or how many facets of satisfaction are assessed, a systematic, ongoing program of _____ survey research should be a prominent part of any human resource strategy for a number of reasons.

_____ is the degree to which the person is surrounded by other people who are sympathetic and caring.

Which determinant of procedural justice states that procedures are applied by a person who has no vested interest in the outcome and no prior prejudices regarding the individual?

The most important aspect of work in terms of generating satisfaction is:

Most attempts to measure job satisfaction rely on _____.

Organizations that foster team building both on and off the job attempt to reduce dissatisfaction through:

An employee refuses an employer's request to falsify the contents of a report to the EEOC. The employer subsequently discharges the worker for not following orders. In a wrongful discharge suit, the employee would use which of the following exceptions to the employment-at-will doctrine?

The employment-at-will doctrine:

Job satisfaction is the key driving force behind all the different forms of job withdrawal.

As a component of job satisfaction, _____ can be defined as what a person consciously or unconsciously desires to obtain.

Organizations that introduce _____ rating systems where low performers are systematically identified and, where necessary, eliminated from payrolls often experience quick improvement gains in the range of 40 percent.

Negative affectivity describes a dispositional dimension that reflects pervasive individual similarities in satisfaction with any and all aspects of life.

Sam Jones was terminated from his job with no explanation or consideration of why he was let go. It is likely that Sam has not experienced:

Job satisfaction may be best defined as:

The theory of progression of withdrawal states that dissatisfied individuals spontaneously enact a set of behaviors all at once to avoid their work situation.

Discuss the three major principles of justice.

An employee derives satisfaction from his pay with regard to his:

With a few exceptions, the relationship between task complexity and job satisfaction is _____.

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

Filters

Exam 10: Employee Separation and Retention

There is a general consensus that withdrawal behaviors are clearly unrelated to one another.

Within the organization, a systematic survey program allows the company to check for differences between units and _____ best practices that might be generalized across units.

Regardless of what measures are used or how many facets of satisfaction are assessed, a systematic, ongoing program of _____ survey research should be a prominent part of any human resource strategy for a number of reasons.

_____ is the degree to which the person is surrounded by other people who are sympathetic and caring.

Which determinant of procedural justice states that procedures are applied by a person who has no vested interest in the outcome and no prior prejudices regarding the individual?

The most important aspect of work in terms of generating satisfaction is:

Most attempts to measure job satisfaction rely on _____.

Organizations that foster team building both on and off the job attempt to reduce dissatisfaction through:

An employee refuses an employer's request to falsify the contents of a report to the EEOC. The employer subsequently discharges the worker for not following orders. In a wrongful discharge suit, the employee would use which of the following exceptions to the employment-at-will doctrine?

The employment-at-will doctrine:

Job satisfaction is the key driving force behind all the different forms of job withdrawal.

As a component of job satisfaction, _____ can be defined as what a person consciously or unconsciously desires to obtain.

Organizations that introduce _____ rating systems where low performers are systematically identified and, where necessary, eliminated from payrolls often experience quick improvement gains in the range of 40 percent.

Negative affectivity describes a dispositional dimension that reflects pervasive individual similarities in satisfaction with any and all aspects of life.

Sam Jones was terminated from his job with no explanation or consideration of why he was let go. It is likely that Sam has not experienced:

Job satisfaction may be best defined as:

The theory of progression of withdrawal states that dissatisfied individuals spontaneously enact a set of behaviors all at once to avoid their work situation.

Discuss the three major principles of justice.

An employee derives satisfaction from his pay with regard to his:

With a few exceptions, the relationship between task complexity and job satisfaction is _____.

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

Filters