Exam 2: Implementing and Controlling Marketing Plans: Evolution and Revolution

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Avon,Inc.,has analyzed the market potential in its territories and set sales quotas for its salespeople.It is now in a good position to develop ______________ indexes at the end of the year.

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The "contribution margin approach" to marketing cost analysis:

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A firm generates a monthly profit of $160,000 dollars.If the 80/20 rule applies to this firm's products,which of the following statement is true?

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Dell uses the sales-order ratio to measure the performance of its salespeople.If,in the past year,a salesperson made $2 million in sales,called on 5,250 potential business customers (either by phone or in person),and got 3,124 orders,what was this sales rep's order-call ratio (to the nearest whole number amount)?

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As with sales analysis,performance analysis is limited to sales data.

(True/False)
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A marketing audit is:

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If Salesperson X had a performance index of 80 and Salesperson Y had a performance index of 120,then:

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Implementing a strategy is straightforward; there are usually only a limited number of ways things can go wrong.

(True/False)
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Lori Winters,a regional sales manager,is interested in the profitability of the different sales reps in her region.She has used a variety of different approaches for allocating fixed sales expenses to the different sales reps,but she reaches very different conclusions depending on which allocation approach is used.In this case,it would be wise for Ms.Winters to supplement her other analyses with an analysis based on

(Multiple Choice)
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A marketing audit should help determine if:

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Charter Communications uses the order-call ratio to measure the performance of its salespeople.If,in the past year,a salesperson made $13 million in sales,called on 4,312 potential business customers (either by phone or in person),and got 1,216 orders,what was this sales rep's order-call ratio (to the nearest whole number percent)?

(Multiple Choice)
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Which of the following statements illustrates the 80/20 rule?

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When it comes to marketing cost analysis,a sales rep is likely to favor the full-cost approach over the contribution-margin approach.

(True/False)
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Sales analysis provides a simple listing of sales figures compared against standards.

(True/False)
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Consider the performance data about the four sales regions shown below.Which of the four regions has the highest performance index? Sales region Expected sales Actual sales North \ 200,000 \ 240,000 South \ 170,000 \ 170,000 East \ 140,000 \ 190,000 West \ 160,000 \ 200,000

(Multiple Choice)
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The ideal of doing things better,faster,and at lower cost is easy to implement once it is accepted.

(True/False)
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Doug Selkirk is a sales manager for IBM.He has asked his assistant to prepare an analysis that shows what percent over or under quota each sales rep was during the last year.This is an example of

(Multiple Choice)
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Regarding the "contribution-margin approach" to marketing cost analysis,which of the following statements is TRUE?

(Multiple Choice)
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Wiz Bang Foods put together data to measure sales performance by region of the United States.The Southern region included 25% of the U.S.population and was expected to deliver a similar share of Wiz Bang Foods' sales.This region ended up delivering 30% of the company's overall sales.The performance index for the Southern region would be:

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Which of the following statements best describes the "iceberg principle"?

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