Question 1

Today, SCM systems focus on extending beyond an organization's four walls to influence:

Accepted Answer

A) Suppliers. 
B) Suppliers' supplier. 
C) Customers' customer. 
D) All of these. 
A) Suppliers. 
B) Suppliers' supplier. 
C) Customers' customer. 
D) All of these.

Question 2

Which question below represents a CRM analyzing technology question?

Accepted Answer

A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of these 
A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of these

Question 3

What does business process reengineering involve?

Accepted Answer

A) Analyzing and redesigning workflow within and between enterprises. 
B) Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
C) Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
D) Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations. 
A) Analyzing and redesigning workflow within and between enterprises. 
B) Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
C) Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
D) Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Question 4

What integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations?

Accepted Answer

A) Business process reengineering 
B) Supply chain management 
C) Customer relationship management 
D) Enterprise resource planning 
A) Business process reengineering 
B) Supply chain management 
C) Customer relationship management 
D) Enterprise resource planning

Question 5

What is the key word in ERP?

Accepted Answer

A) Enterprise 
B) Resource 
C) Planning 
D) All of these 
A) Enterprise 
B) Resource 
C) Planning 
D) All of these

Question 6

The accounting and finance department performs processes such as creating financial statements, paying accounts payables, and collecting accounts receivables.What form of processes do these represent?

Accepted Answer

A) Customer-facing processes 
B) Business-facing processes 
C) Industry-specific customer-facing processes 
D) All of these 
A) Customer-facing processes 
B) Business-facing processes 
C) Industry-specific customer-facing processes 
D) All of these

Question 7

Describe SCM, CRM, and ERP and the differences among them.

Accepted Answer

Supply chain management (SCM) involves t

Question 8

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A) Business process reengineering 
B) Supply chain management 
C) Customer relationship management 
D) Enterprise resource planning 
A) Business process reengineering 
B) Supply chain management 
C) Customer relationship management 
D) Enterprise resource planning

Question 9

In the basic supply chain, source refers to building relationships with suppliers to procure raw materials.

Accepted Answer

A) True 
 B)False

Question 10

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms.

Accepted Answer

A) True 
 B)False

Question 11

What does customer relationship management involve?

Accepted Answer

A) Analyzing and redesigning workflow within and between enterprises. 
B) Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
C) Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
D) Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations. 
A) Analyzing and redesigning workflow within and between enterprises. 
B) Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
C) Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
D) Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Question 12

Summarize why CRM is more than just technology and must be embraced on an enterprisewide level, along with the types of things an organization can determine when using a CRM system.

Accepted Answer

CRM is not just technology, but a strate

Question 13

Which of the below represents business processes you would find in the human resources department?

Accepted Answer

A) Hiring employees. 
B) Enrolling employees in benefit plans. 
C) Tracking vacation and sick time. 
D) All of these. 
A) Hiring employees. 
B) Enrolling employees in benefit plans. 
C) Tracking vacation and sick time. 
D) All of these.

Question 14

In the past, departments made decisions independent of each other.

Accepted Answer

A) True 
 B)False

Question 15

Strategic planning is a customer-facing business process.

Accepted Answer

A) True 
 B)False

Question 16

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following explains why a company would implement a BPR strategy?

Accepted Answer

A) To encourage competition 
B) To decrease customers 
C) To create value for the customer 
D) To create data 
A) To encourage competition 
B) To decrease customers 
C) To create value for the customer 
D) To create data

Question 18

What does enterprise resource planning involve?

Accepted Answer

A) Analyzing and redesigning of workflow within and between enterprises. 
B) Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
C) Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
D) Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations. 
A) Analyzing and redesigning of workflow within and between enterprises. 
B) Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
C) Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
D) Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Question 19

Product delivery is a customer-facing business process.

Accepted Answer

A) True 
 B)False

Exam 3: Strategic Initiatives for Implementing Competitive Advantages

Today, SCM systems focus on extending beyond an organization's four walls to influence:

Which question below represents a CRM analyzing technology question?

What does business process reengineering involve?

What integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations?

What is the key word in ERP?

The accounting and finance department performs processes such as creating financial statements, paying accounts payables, and collecting accounts receivables.What form of processes do these represent?

Describe SCM, CRM, and ERP and the differences among them.

What is the analysis and redesign of workflow within and between enterprises?

In the basic supply chain, source refers to building relationships with suppliers to procure raw materials.

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms.

What does customer relationship management involve?

Summarize why CRM is more than just technology and must be embraced on an enterprisewide level, along with the types of things an organization can determine when using a CRM system.

Which of the below represents business processes you would find in the human resources department?

In the past, departments made decisions independent of each other.

Strategic planning is a customer-facing business process.

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Which of the following explains why a company would implement a BPR strategy?

What does enterprise resource planning involve?

Product delivery is a customer-facing business process.

Business Driven Technology

Identifying Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Information Databases

Accessing Organizational Information Data Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organization Decision Making

Extending the Organization Supply Chain Management

Building a Customer-Centric Organization Customer Relationship Management

Integrating the Organization From End to End Enterprise Resource Planning

Creating Innovative Organizations

E-business

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

B: Extension: A Business Basics

B: Extension: A Business Process

B: Extension: A Hardware and Software Basics

B: Extension: A Mis Infrastructures

B: Extension: A Networks and Telecommunications

B: Extension: A Information Security

B: Extension: A Ethics

B: Extension: A Operations Management

B: Extension: A Sustainable Mis Infrastructures

B: Extension: A Business Intelligence

B: Extension: A Global Information Systems

B: Extension: A Global Trends

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