Question 1

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence?

Accepted Answer

A) Business process model 
B) As-Is process model 
C) To-Be process model 
D) Business process mapping (or modeling) 
A) Business process model 
B) As-Is process model 
C) To-Be process model 
D) Business process mapping (or modeling) D

Question 2

Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is not one of the important characteristics of business processes?

Accepted Answer

A) The processes have internal users. 
B) The processes have external users. 
C) The processes occur only within organizations. 
D) The processes occur across organizations. 
A) The processes have internal users. 
B) The processes have external users. 
C) The processes occur only within organizations. 
D) The processes occur across organizations. C

Question 4

Business process reengineering attempts to understand and measure the current process and make performance improvements accordingly.

Accepted Answer

A) True 
 B)False

Question 5

Describe business processes and their importance to an organization.

Accepted Answer

A business process is a standardized set

Question 6

What is a business process?

Accepted Answer

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order 
B) Rules and policies that result in a product or service that is received by an organization's external customer 
C) Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation 
D) An attempt to understand and measure the current process and make performance improvements accordingly 
A) A standardized set of activities that accomplish a specific task, such as processing a customer's order 
B) Rules and policies that result in a product or service that is received by an organization's external customer 
C) Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation 
D) An attempt to understand and measure the current process and make performance improvements accordingly

Question 7

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A) Customer facing process 
B) Business process reengineering 
C) Continuous process improvement 
D) Business process management 
A) Customer facing process 
B) Business process reengineering 
C) Continuous process improvement 
D) Business process management

Question 8

The To-Be process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.

Accepted Answer

A) True 
 B)False

Question 9

The To-Be process model displays how the process problem will be solved or implemented.To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model.

Accepted Answer

A) True 
 B)False

Question 10

A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not one of the three key steps involved in business process improvement?

Accepted Answer

A) Measure what matters to most customers. 
B) Monitor the performance of key individuals. 
C) Assign accountability for process improvement. 
D) Monitor the performance of key business processes. 
A) Measure what matters to most customers. 
B) Monitor the performance of key individuals. 
C) Assign accountability for process improvement. 
D) Monitor the performance of key business processes.

Question 12

What is the continuous process improvement model?

Accepted Answer

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order 
B) Rules and policies that result in a product or service that is received by an organization's external customer 
C) Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation 
D) An attempt to understand and measure the current process and make performance improvements accordingly 
A) A standardized set of activities that accomplish a specific task, such as processing a customer's order 
B) Rules and policies that result in a product or service that is received by an organization's external customer 
C) Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation 
D) An attempt to understand and measure the current process and make performance improvements accordingly

Question 13

What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?

Accepted Answer

A) Business process model 
B) Business process management tools 
C) Business process management 
D) Business process mapping (or modeling) 
A) Business process model 
B) Business process management tools 
C) Business process management 
D) Business process mapping (or modeling)

Question 14

Business process reengineering integrates all of an organization's business process to make individual processes more efficient.

Accepted Answer

A) True 
 B)False

Question 15

Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises.BPR relies on a different school of thought than continuous process improvement.In the extreme, BPR assumes the current process is irrelevant, does not work, or is broken and must be overhauled from scratch.

Accepted Answer

A) True 
 B)False

Question 16

What is a graphic description of a process, showing the sequence of process tasks, that is developed for a specific purpose and from a selected viewpoint?

Accepted Answer

A) Business process model 
B) As-Is process model 
C) To-Be process model 
D) Business process mapping (or modeling) 
A) Business process model 
B) As-Is process model 
C) To-Be process model 
D) Business process mapping (or modeling)

Question 17

The process begins when a customer steps into line and ends when the customer receives the receipt and leaves the store.The process steps are the activities the customer and store personnel do to complete the transaction.

Accepted Answer

A) True 
 B)False

Question 18

Differentiate between customer facing processes and business facing processes.

Accepted Answer

Customer facing processes result in a pr

Question 19

The As-Is process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.

Accepted Answer

A) True 
 B)False

Question 20

What integrates all of an organization's business process to make individual processes more efficient?

Accepted Answer

A) Business process model 
B) Business process management tools 
C) Business process management 
D) Business process mapping (or modeling) 
A) Business process model 
B) Business process management tools 
C) Business process management 
D) Business process mapping (or modeling)

Exam 21: B: Extension: A Business Process

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence?

Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient.

Which of the following is not one of the important characteristics of business processes?

Business process reengineering attempts to understand and measure the current process and make performance improvements accordingly.

Describe business processes and their importance to an organization.

What is a business process?

What is the analysis and redesign of workflow within and between enterprises?

The To-Be process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.

The To-Be process model displays how the process problem will be solved or implemented.To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model.

A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

Which of the following is not one of the three key steps involved in business process improvement?

What is the continuous process improvement model?

What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?

Business process reengineering integrates all of an organization's business process to make individual processes more efficient.

What is a graphic description of a process, showing the sequence of process tasks, that is developed for a specific purpose and from a selected viewpoint?

The process begins when a customer steps into line and ends when the customer receives the receipt and leaves the store.The process steps are the activities the customer and store personnel do to complete the transaction.

Differentiate between customer facing processes and business facing processes.

The As-Is process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.

What integrates all of an organization's business process to make individual processes more efficient?

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Information Databases

Accessing Organizational Information Data Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organization Decision Making

Extending the Organization Supply Chain Management

Building a Customer-Centric Organization Customer Relationship Management

Integrating the Organization From End to End Enterprise Resource Planning

Creating Innovative Organizations

E-business

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

B: Extension: A Business Basics

B: Extension: A Hardware and Software Basics

B: Extension: A Mis Infrastructures

B: Extension: A Networks and Telecommunications

B: Extension: A Information Security

B: Extension: A Ethics

B: Extension: A Operations Management

B: Extension: A Sustainable Mis Infrastructures

B: Extension: A Business Intelligence

B: Extension: A Global Information Systems

B: Extension: A Global Trends

Filters