Question 1

Which of the following is not one of the three main links in the supply chain?

Accepted Answer

A) Flow of materials from suppliers and their "downstream" suppliers at all levels. 
B) Transformation of materials into semi finished and finished products-the organization's own production processes. 
C) Distribution of products to customers and their "downstream" customers at all levels. 
D) None of these. 
A) Flow of materials from suppliers and their "downstream" suppliers at all levels. 
B) Transformation of materials into semi finished and finished products-the organization's own production processes. 
C) Distribution of products to customers and their "downstream" customers at all levels. 
D) None of these. A

Question 2

There are three phases in the evolution of CRM: (1) reporting, (2) analyzing, and (3) predicting.What do CRM predicting technologies help organizations accomplish?

Accepted Answer

A) Make predictions regarding customer behavior such as which customers are at risk of leaving. 
B) Segment their customers into categories such as best and worst customers. 
C) Identify their customers across other applications. 
D) All of these. 
A) Make predictions regarding customer behavior such as which customers are at risk of leaving. 
B) Segment their customers into categories such as best and worst customers. 
C) Identify their customers across other applications. 
D) All of these. A

Question 3

Which of the following is a customer-facing process?

Accepted Answer

A) Communicating with customers. 
B) Strategic goal setting. 
C) Providing performance feedback and rewards. 
D) Purchasing raw materials. 
A) Communicating with customers. 
B) Strategic goal setting. 
C) Providing performance feedback and rewards. 
D) Purchasing raw materials. A

Question 4

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A) Supply chain management 
B) Customer relationship management 
C) Business process reengineering 
D) Enterprise resource planning 
A) Supply chain management 
B) Customer relationship management 
C) Business process reengineering 
D) Enterprise resource planning

Question 5

Which of the following is an organizational result from an effective and efficient supply chain management system?

Accepted Answer

A) Decrease the power of its buyers. 
B) Create entry barriers thereby reducing the threat of new entrants. 
C) Increase efficiencies while seeking a competitive advantage through cost leadership. 
D) All of these. 
A) Decrease the power of its buyers. 
B) Create entry barriers thereby reducing the threat of new entrants. 
C) Increase efficiencies while seeking a competitive advantage through cost leadership. 
D) All of these.

Question 6

In the basic supply chain, return refers to supporting customers and product returns.

Accepted Answer

A) True 
 B)False

Question 7

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Accepted Answer

A) True 
 B)False

Question 8

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A) Plan 
B) Source 
C) Deliver 
D) Return 
A) Plan 
B) Source 
C) Deliver 
D) Return

Question 9

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A) Plan 
B) Source 
C) Cost 
D) Deliver 
A) Plan 
B) Source 
C) Cost 
D) Deliver

Question 10

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Accepted Answer

A) Plan 
B) Source 
C) Deliver 
D) Return 
A) Plan 
B) Source 
C) Deliver 
D) Return

Question 11

In the basic supply chain, return refers to preparing to manage all resources required to meet demands.

Accepted Answer

A) True 
 B)False

Question 12

What is enterprise resource planning?

Accepted Answer

A) The analysis and redesign of workflow within and between enterprises. 
B) A standardized set of activities that accomplish as specific task, such as processing a customer's order. 
C) Integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations. 
D) The increase of customer loyalty and retention and an organization's profitability by managing all aspects of a customer's relationship with an organization. 
A) The analysis and redesign of workflow within and between enterprises. 
B) A standardized set of activities that accomplish as specific task, such as processing a customer's order. 
C) Integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations. 
D) The increase of customer loyalty and retention and an organization's profitability by managing all aspects of a customer's relationship with an organization.

Question 13

Most business processes are cross-functional or cross-departmental processes that span the entire organization.Which of the below does not represent a cross-functional business process?

Accepted Answer

A) Order-to-delivery process 
B) Loan processing 
C) Taking a product from concept to market 
D) Processing payroll 
A) Order-to-delivery process 
B) Loan processing 
C) Taking a product from concept to market 
D) Processing payroll

Question 14

Explain the goal of enterprise resource planning.

Accepted Answer

Enterprise resource planning systems pro

Question 15

What does supply chain management involve?

Accepted Answer

A) The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency. 
B) The management of information flows between and among stages in a supply chain to maximize total supply chain costs. 
C) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
D) None of these. 
A) The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency. 
B) The management of information flows between and among stages in a supply chain to maximize total supply chain costs. 
C) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
D) None of these.

Question 16

Identify how an organization can use business process reengineering to improve its business.

Accepted Answer

The purpose of BPR is to make all your p

Question 17

The evolution of CRM is reporting, analyzing, and predicting.

Accepted Answer

A) True 
 B)False

Question 18

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Accepted Answer

A) Customer-facing processes. 
B) Business-facing processes. 
C) Industry-specific customer-facing processes. 
D) All of these. 
A) Customer-facing processes. 
B) Business-facing processes. 
C) Industry-specific customer-facing processes. 
D) All of these.

Question 19

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to P&G's _____________ centers.

Accepted Answer

A) Manufacturing, distribution 
B) Distribution, manufacturing 
C) Stores, distribution 
D) Distribution, stores 
A) Manufacturing, distribution 
B) Distribution, manufacturing 
C) Stores, distribution 
D) Distribution, stores

Question 20

What helps an organization identify its customers across applications?

Accepted Answer

A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies 
A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies

Exam 3: Strategic Initiatives for Implementing Competitive Advantages

Which of the following is not one of the three main links in the supply chain?

There are three phases in the evolution of CRM: (1) reporting, (2) analyzing, and (3) predicting.What do CRM predicting technologies help organizations accomplish?

Which of the following is a customer-facing process?

What is the analysis and redesign of workflow within and between enterprises?

Which of the following is an organizational result from an effective and efficient supply chain management system?

In the basic supply chain, return refers to supporting customers and product returns.

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Which of the following is not one of the five basic components of supply chain management?

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

In the basic supply chain, return refers to preparing to manage all resources required to meet demands.

What is enterprise resource planning?

Most business processes are cross-functional or cross-departmental processes that span the entire organization.Which of the below does not represent a cross-functional business process?

Explain the goal of enterprise resource planning.

What does supply chain management involve?

Identify how an organization can use business process reengineering to improve its business.

The evolution of CRM is reporting, analyzing, and predicting.

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to P&G's _____________ centers.

What helps an organization identify its customers across applications?

Business Driven Technology

Identifying Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Information Databases

Accessing Organizational Information Data Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organization Decision Making

Extending the Organization Supply Chain Management

Building a Customer-Centric Organization Customer Relationship Management

Integrating the Organization From End to End Enterprise Resource Planning

Creating Innovative Organizations

E-business

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

B: Extension: A Business Basics

B: Extension: A Business Process

B: Extension: A Hardware and Software Basics

B: Extension: A Mis Infrastructures

B: Extension: A Networks and Telecommunications

B: Extension: A Information Security

B: Extension: A Ethics

B: Extension: A Operations Management

B: Extension: A Sustainable Mis Infrastructures

B: Extension: A Business Intelligence

B: Extension: A Global Information Systems

B: Extension: A Global Trends

Filters

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _ centers directly to P&G's _ centers.