Question 1

The self-fulfilling prophecy shows that ________ performers are ________, not ________.

Accepted Answer

A)  Top; natural-born; grown 
B)  High; developed; born 
C)  Poor; motivated; lazy 
D)  Low; deficient; developed 
E)  None of these 
A)  Top; natural-born; grown 
B)  High; developed; born 
C)  Poor; motivated; lazy 
D)  Low; deficient; developed 
E)  None of these

Question 2

In the executive monkey study, the monkey who maintained control over the shocks remained healthy, while the monkey with no control over the shocks developed ulcers and died.

Accepted Answer

A) True 
 B)False

Question 3

In general, the least stressed workers are those at the bottom of the job ladder.

Accepted Answer

A) True 
 B)False

Question 4

________ identified a(n) ________ stage process to produce successful change, including ________.

Accepted Answer

A)  Kurt Lewin; 5; lead by example 
B)  John Gardner; 6; develop future leaders 
C)  Heraclitus; 7; keep a positive attitude 
D)  John Kotter; 8; develop a vision and strategy 
E)  None of these 
A)  Kurt Lewin; 5; lead by example 
B)  John Gardner; 6; develop future leaders 
C)  Heraclitus; 7; keep a positive attitude 
D)  John Kotter; 8; develop a vision and strategy 
E)  None of these

Question 5

Which of the following conditions is not conducive to growth?

Accepted Answer

A)  People grow then there is a felt need 
B)  People grow when their plans move from general goals to specific actions 
C)  People grow when they are coerced by an autocratic leader 
D)  People grow as they move from external to internal commitment 
A)  People grow then there is a felt need 
B)  People grow when their plans move from general goals to specific actions 
C)  People grow when they are coerced by an autocratic leader 
D)  People grow as they move from external to internal commitment

Question 6

Employee retention is enhanced when the answer is yes to all but one of the following questions:

Accepted Answer

A)  Do I know what is expected of me at work? 
B)  Do I have the opportunity to do what I do best every day? 
C)  Is my pay in line with my performance? 
D)  Is there someone at work who encourages my development? 
E)  In the last seven days, have I received recognition or praise for doing good work? 
A)  Do I know what is expected of me at work? 
B)  Do I have the opportunity to do what I do best every day? 
C)  Is my pay in line with my performance? 
D)  Is there someone at work who encourages my development? 
E)  In the last seven days, have I received recognition or praise for doing good work?

Question 7

Regarding personal commitment, ________ said, "If you purposefully choose to be less than you can be, then you are surely doomed to be unhappy."

Accepted Answer

A)  Abraham Maslow 
B)  John Rockefeller 
C)  Benjamin Franklin 
D)  Will Durant 
A)  Abraham Maslow 
B)  John Rockefeller 
C)  Benjamin Franklin 
D)  Will Durant

Question 8

Types of leadership training interventions include:

Accepted Answer

A)  One-on one coaching 
B)  Formal education 
C)  On-the job learning 
D)  All of these 
E)  None of these 
A)  One-on one coaching 
B)  Formal education 
C)  On-the job learning 
D)  All of these 
E)  None of these

Question 9

Many leaders view ________ as the most ________ of all their tasks.

Accepted Answer

A)  Developing others; rewarding 
B)  Travel; important 
C)  Staffing; unimportant 
D)  Performance appraisal; enjoyable 
E)  Reading; wasteful 
A)  Developing others; rewarding 
B)  Travel; important 
C)  Staffing; unimportant 
D)  Performance appraisal; enjoyable 
E)  Reading; wasteful

Question 10

Principles to follow in developing others include:

Accepted Answer

A)  Have a respectful attitude 
B)  Build self-esteem 
C)  Use coaching versus judging 
D)  Practice to build proficiency 
E)  All of these 
A)  Have a respectful attitude 
B)  Build self-esteem 
C)  Use coaching versus judging 
D)  Practice to build proficiency 
E)  All of these

Question 11

Leadership development, technical procedures, and information technology are the three most cited types of training in the U.S. workplace.

Accepted Answer

A) True 
 B)False

Question 12

Emergency aid for dealing with burnout include(s):

Accepted Answer

A)  Deep breathing 
B)  Positive self-talk 
C)  Taking a physical retreat 
D)  Talking with a friend 
E)  All of these 
A)  Deep breathing 
B)  Positive self-talk 
C)  Taking a physical retreat 
D)  Talking with a friend 
E)  All of these

Question 13

Effective leaders of organizational change are:

Accepted Answer

A)  Contemplative and cautious 
B)  Information providers on a need to know basis 
C)  Boundary scanners and system thinkers 
D)  Practitioners of power politics 
E)  Determined to have their way 
A)  Contemplative and cautious 
B)  Information providers on a need to know basis 
C)  Boundary scanners and system thinkers 
D)  Practitioners of power politics 
E)  Determined to have their way

Question 14

Low expectation of success leading to poor performance is know as the:

Accepted Answer

A)  Failure Syndrome 
B)  Golem Effect 
C)  James Theorem 
D)  None of these 
A)  Failure Syndrome 
B)  Golem Effect 
C)  James Theorem 
D)  None of these

Question 15

Research on best practices in coaching and mentoring shows all but one of the following conclusions:

Accepted Answer

A)  The person being coached or mentored must want to improve 
B)  Some behaviors cannot be changed 
C)  Practice is critical for success 
D)  Accountability for effort must be maintained 
E)  Age and success are inversely related 
A)  The person being coached or mentored must want to improve 
B)  Some behaviors cannot be changed 
C)  Practice is critical for success 
D)  Accountability for effort must be maintained 
E)  Age and success are inversely related

Question 16

The signs of leadership primarily appear among the followers.

Accepted Answer

A) True 
 B)False

Question 17

An effective way to ________ is by ________.

Accepted Answer

A)  Lead; reading a book 
B)  Mentor; Recitation 
C)  Grow; passive learning 
D)  Develop; Self-promotion 
E)  Learn; studying the masters 
A)  Lead; reading a book 
B)  Mentor; Recitation 
C)  Grow; passive learning 
D)  Develop; Self-promotion 
E)  Learn; studying the masters

Question 18

Employers can attract and keep productive and talented employees by providing clarity of work assignments, good work tools and supplies, challenging assignments in one's area of expertise, recognition for accomplishments, opportunity to grow, respect for one's opinions, a mission that motivates, feedback on performance, positive social interactions, and pride in one's group.

Accepted Answer

A) True 
 B)False

Question 19

The American Society for Training and Development (ASTD) has identified a model of highly effective training.

Accepted Answer

A) True 
 B)False

Question 20

The "Attitude in Response to Change Curve" describes the following phases in sequence of occurrence:

Accepted Answer

A)  Exploration, denial, resistance, responsibility, commitment 
B)  Resistance, exploration, attitude trough, responsibility, commitment 
C)  Denial, resistance, attitude trough, exploration, responsibility, commitment 
D)  Resistance, denial, exploration, attitude trough, responsibility, commitment 
A)  Exploration, denial, resistance, responsibility, commitment 
B)  Resistance, exploration, attitude trough, responsibility, commitment 
C)  Denial, resistance, attitude trough, exploration, responsibility, commitment 
D)  Resistance, denial, exploration, attitude trough, responsibility, commitment

The self-fulfilling prophecy shows that performers are , not .

In the executive monkey study, the monkey who maintained control over the shocks remained healthy, while the monkey with no control over the shocks developed ulcers and died.

In general, the least stressed workers are those at the bottom of the job ladder.

identified a(n) stage process to produce successful change, including .

Which of the following conditions is not conducive to growth?

Employee retention is enhanced when the answer is yes to all but one of the following questions:

Regarding personal commitment, ________ said, "If you purposefully choose to be less than you can be, then you are surely doomed to be unhappy."

Types of leadership training interventions include:

Many leaders view as the most of all their tasks.

Principles to follow in developing others include:

Leadership development, technical procedures, and information technology are the three most cited types of training in the U.S. workplace.

Emergency aid for dealing with burnout include(s):

Effective leaders of organizational change are:

Low expectation of success leading to poor performance is know as the:

Research on best practices in coaching and mentoring shows all but one of the following conclusions:

The signs of leadership primarily appear among the followers.

An effective way to is by .

The American Society for Training and Development (ASTD) has identified a model of highly effective training.

The "Attitude in Response to Change Curve" describes the following phases in sequence of occurrence:

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

The Empowerment of People

Leadership Principles

Understanding People

Multiplying Effectiveness

Performance Management

Filters

Exam 10: Developing Others

The self-fulfilling prophecy shows that ________ performers are ________, not ________.

In the executive monkey study, the monkey who maintained control over the shocks remained healthy, while the monkey with no control over the shocks developed ulcers and died.

In general, the least stressed workers are those at the bottom of the job ladder.

________ identified a(n) ________ stage process to produce successful change, including ________.

Which of the following conditions is not conducive to growth?

Employee retention is enhanced when the answer is yes to all but one of the following questions:

Regarding personal commitment, ________ said, "If you purposefully choose to be less than you can be, then you are surely doomed to be unhappy."

Types of leadership training interventions include:

Many leaders view ________ as the most ________ of all their tasks.

Principles to follow in developing others include:

Leadership development, technical procedures, and information technology are the three most cited types of training in the U.S. workplace.

Emergency aid for dealing with burnout include(s):

Effective leaders of organizational change are:

Low expectation of success leading to poor performance is know as the:

Research on best practices in coaching and mentoring shows all but one of the following conclusions:

The signs of leadership primarily appear among the followers.

An effective way to ________ is by ________.

The American Society for Training and Development (ASTD) has identified a model of highly effective training.

The "Attitude in Response to Change Curve" describes the following phases in sequence of occurrence:

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

The Empowerment of People

Leadership Principles

Understanding People

Multiplying Effectiveness

Performance Management

Filters

The self-fulfilling prophecy shows that performers are , not .

identified a(n) stage process to produce successful change, including .

Many leaders view as the most of all their tasks.

An effective way to is by .