Exam 10: Developing Others

There is a tendency for employees to join organizations, but to leave leaders who have a negative attitude and fail to use an individualized approach in the development of people.

Many leaders have grown through the example, advice and encouragement of direct reports.

Ways to reduce and prevent worker burnout include maintaining an effective balance between continuity and change and increasing individual responsibility by letting employees help make decisions that involve them.

Chang in the workplace includes many changes in structure, tasks, and ________.

Potentially stressful changes in the American workplace include ________.

Organizational conditions conducive to growth include:

________ are burnout victims who were once high performers, but now their enthusiasm is gone.

People learn from leaders who can ________.

It is best for leaders to keep change impersonal to reduce complications and emotional attachments.

Distress can trigger the sensation of pain, thanks to a part of the brain called the anterior cingulated cortex. Interestingly, it does not distinguish between physical and emotional pain, responding equally to a broken arm and to a broken heart.

The overall U.S. commitment to training is approximately ________ percent of payroll, including participant salaries, with better employers providing from ________ percent.

Alan B. Miller of Universal Health Services prescribes 3 i's when selecting employees _________.

Strong cultural forces must be appreciated when leading organizational change including:

Long-term solutions for dealing with burnout include:

The Dream Manager shows ________ of leaders can be nudged in the direction of effective leadership and the retention of good people.

The empowerment of people is a key element for successful organizational change.

There is a tendency for people to judge a change (task, technology, structure, people) primarily on the basis of how it will affect themselves.

The thirty year trend has been for married and middle income U.S. parents to work ________ number of hours per week.

Keeping an open mind and considering possibilities are good strategies for dealing with the ________ phase of the attitude curve.

The term ________ is derived from ________ by ________.