Exam 8: Understanding People

The quotation, "Business situations almost always come down to people situations, those with a finely tuned people sense, and an awareness of how to apply it, invariably take the edge," is found in ________.

The highest need possible is:

The three tools of rhetoric and their corresponding focus are:

Satisfaction of needs progresses according to the following sequence:

An organization can meet the survival, security, affiliation, recognition, and fulfillment needs of its employees through safe working conditions, health insurance, open-door policy, award ceremonies, continuing education opportunities.

Maslow identified all of the following as characteristics of a self-actualized person except:

Elements of the Art of Persuasion include:

A company that promotes communication, employee relations, and the open-door policy would interest an applicant at the:

The needs to receive and express love can be powerful motivators of human behavior.

_________ said, "If you have an important point to make, don't try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time with a tremendous whack!"

_________ and ________ bring international good will and help Cirque du Soleil prevent many of the difficulties global brands often face when spanning cultures.

Managing conflict involves different degrees of _________ and ________.

The case of Cirque du Soleil illustrates the positive benefits of work force diversity and cross-cultural experiences.

The role of leadership is critical in meeting human needs and preventing __________.

Napoleon was 5'2" tall and sought leadership position and power to compensate for his height.

Understanding others requires ________.

In rhetoric, ethos refers to argument by character, logos refers to argument by logic, and pathos refers to argument by emotion.

Ann Morrison identifies 10 practices considered to be important in dealing with diversity including:

_________ is the normal sequence of development for people.

Organizations can manage diversity effectively by developing mentoring and partnering programs that cross traditional social and cultural boundaries.