Exam 8: Understanding People

Women in high leadership positions typically have a passion for success, a superior track record, outstanding people skills, and ________.

As guidelines for conflict management, use collaboration in all but one of the following situations.

The concept of emotional intelligence can be traced to ________ and the work of ________.

Essential skills for the leader who has developed emotional intelligence are: understanding people, the effective use of words, and the ability to manage conflict.

Effective communication across generations requires:

The self-fulfilled person possesses all of the following except:

The importance of motivation is suggested by findings that most people believe they could give as much as _________ percent more effort at work than they now do with no one, including their own supervisors, recognizing any difference; and they also believe they could give _________ percent less effort with no one noticing any difference.

In Lean In, Sheryl Sandberg reports success and likability are positively correlated for men and negatively correlated for women, helping to explain womens' lack of effort to compete for higher positions.

All people have the same ________, but to different ________, and accompanied by different ________.

_________ needs are closely related to the nature of the work and depend upon aspects of the job itself for satisfaction.

The effective leader is sensitive to diverse cultural backgrounds, but considers the character and needs of each individual, case by case.

Organizational benefits gained by valuing and managing diversity include: increase in workforce creativity and better services provided to diverse populations.

Match the items below with their descriptions:

Positive leadership qualities endorsed across all cultures are: trustworthiness, intelligence/skill, and physical size.

Survival needs that motivate behavior include all of the following except:

A leader's ability to _________ and _________ is essential for leadership success.

Aristotle identified three tools of rhetoric ________, ________, ________, that are matched to three parts of the body ________, __________, ________.

Jane Elliot believes no one is born a bigot and there is no gene for racism. She believes all isms are learned responses.

The _________ motivational level is closely related to the nature of the work and depends on aspects of the job itself for satisfaction.

Ann Fudge provides leadership advice for women and men in all organizations, including all but one of the following guidelines.