Question 1

Effective leaders combine _________ with ________.

Accepted Answer

A)  Physical fitness; business success 
B)  People-oriented personal style; willingness to make difficult decisions 
C)  Science and technology; history and religion 
D)  Focus on money; focus on future 
E)  Learning styles; social needs 
A)  Physical fitness; business success 
B)  People-oriented personal style; willingness to make difficult decisions 
C)  Science and technology; history and religion 
D)  Focus on money; focus on future 
E)  Learning styles; social needs

Question 2

Individuals can overcome cultural differences by examining times when they felt like they were in the minority.

Accepted Answer

A) True 
 B)False

Question 3

Studies show that women leaders tend to be more autocratic and less participative than male leaders.

Accepted Answer

A) True 
 B)False

Question 4

Physical and emotional needs that motivate behavior include:

Accepted Answer

A)  Survival and security 
B)  Belonging and respect 
C)  Self-fulfillment 
D)  All of these 
E)  None of these 
A)  Survival and security 
B)  Belonging and respect 
C)  Self-fulfillment 
D)  All of these 
E)  None of these

Question 5

Participation of women in the U.S. workplace is expected to ________.

Accepted Answer

A)  Increase 
B)  Decrease 
A)  Increase 
B)  Decrease

Question 6

Author ________ defines keys to employee engagement including:

Accepted Answer

A)  Abraham Maslow; 1) security; 2) belonging; 3) respect; 4) teamwork 
B)  Jeffrey Pfeffer; 1) economic incentives; 2) employee training; 3) achievement awards; 4) job security 
C)  Jim Haudan; 1) connect people through stories; 2) create pictures that liberate imagination; 3) gain trust through competence and integrity; 4) empower employees to own business problems 
D)  None of these 
A)  Abraham Maslow; 1) security; 2) belonging; 3) respect; 4) teamwork 
B)  Jeffrey Pfeffer; 1) economic incentives; 2) employee training; 3) achievement awards; 4) job security 
C)  Jim Haudan; 1) connect people through stories; 2) create pictures that liberate imagination; 3) gain trust through competence and integrity; 4) empower employees to own business problems 
D)  None of these

Question 7

Emotional intelligence requires __________ and __________ awareness, as well as __________ and ________ management.

Accepted Answer

A)  High; low; experienced; continuous 
B)  Business; historical; emergency; total 
C)  Self; social; self; relationship 
D)  None of these 
A)  High; low; experienced; continuous 
B)  Business; historical; emergency; total 
C)  Self; social; self; relationship 
D)  None of these

Question 8

Characteristics of the self-fulfilled person include:

Accepted Answer

A)  Accurate perception of reality 
B)  Intimacy 
C)  Personal autonomy 
D)  Goal directedness 
E)  All of these 
A)  Accurate perception of reality 
B)  Intimacy 
C)  Personal autonomy 
D)  Goal directedness 
E)  All of these

Question 9

As of 2009, ______ of U.S. Businesses were owned by women.

Accepted Answer

A)  28 percent 
B)  18 percent 
C)  38 percent 
D)  8 percent 
E)  None of these 
A)  28 percent 
B)  18 percent 
C)  38 percent 
D)  8 percent 
E)  None of these

Question 10

The nature of one's work is particularly critical in satisfying _________ needs.

Accepted Answer

A)  Self-fulfillment 
B)  Physical needs 
C)  Affiliation needs 
D)  Security needs 
A)  Self-fulfillment 
B)  Physical needs 
C)  Affiliation needs 
D)  Security needs

Question 11

The successful leader must understand why people do what they do and master the art of:

Accepted Answer

A)  Manipulation 
B)  Coercion 
C)  Persuasion 
D)  Deceit 
A)  Manipulation 
B)  Coercion 
C)  Persuasion 
D)  Deceit

Question 12

A satisfied need ________.

Accepted Answer

A)  Leads to lethargy 
B)  Is a motivator 
C)  Is not a motivator 
D)  Increases energy 
E)  None of these 
A)  Leads to lethargy 
B)  Is a motivator 
C)  Is not a motivator 
D)  Increases energy 
E)  None of these

Question 13

_________ involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties.

Accepted Answer

A)  Domination 
B)  Accommodation 
C)  Compromise 
D)  Collaboration 
E)  All of these 
A)  Domination 
B)  Accommodation 
C)  Compromise 
D)  Collaboration 
E)  All of these

Question 14

Low points on the motivation graph indicate that certain needs have not been satisfied and require more emphasis.

Accepted Answer

A) True 
 B)False

Question 15

_________ studied the self-fulfilled person and identified _________ characteristics.

Accepted Answer

A)  Sigmund Freud; 3 
B)  Alfred Adler; 4 
C)  B.F. Skinner; 10 
D)  Karen Horney; 7 
E)  Abraham Maslow; 15 
A)  Sigmund Freud; 3 
B)  Alfred Adler; 4 
C)  B.F. Skinner; 10 
D)  Karen Horney; 7 
E)  Abraham Maslow; 15

Question 16

Brown V Board of Education supreme court ruling was _________; the "Civil Rights Act" was ________.

Accepted Answer

A)  1920; 1980 
B)  1954; 1964 
C)  1980; 1990 
D)  None of these 
A)  1920; 1980 
B)  1954; 1964 
C)  1980; 1990 
D)  None of these

Question 17

The term emotional intelligence was first coined by ______.

Accepted Answer

A)  Daniel Goleman 
B)  Gordon Allport 
C)  Howard Gardner 
D)  E.L. Thorndike 
E)  Peter Salovey and John Mayer 
A)  Daniel Goleman 
B)  Gordon Allport 
C)  Howard Gardner 
D)  E.L. Thorndike 
E)  Peter Salovey and John Mayer

Question 18

After survival, security, and belonging needs are satisfied, people are motivated by the need for:

Accepted Answer

A)  Power 
B)  Immortality 
C)  Respect 
D)  Health 
E)  None of these 
A)  Power 
B)  Immortality 
C)  Respect 
D)  Health 
E)  None of these

Question 19

Dealing effectively with diversity means:

Accepted Answer

A)  Behaving in a way that creates a sense of community among people and gains benefits from their differences 
B)  Learning everything about other cultures in an effort to give special treatment to minority groups 
C)  Changing your way of thinking to be more like co-workers from different cultural backgrounds 
D)  All of these 
A)  Behaving in a way that creates a sense of community among people and gains benefits from their differences 
B)  Learning everything about other cultures in an effort to give special treatment to minority groups 
C)  Changing your way of thinking to be more like co-workers from different cultural backgrounds 
D)  All of these

Question 20

The two primary messages of A Class Divided are:

Accepted Answer

A)  Recognize life is a series of tests and talent determines destiny 
B)  Recognize the evil of discrimination and the power of the self-fulfilling prophecy 
C)  Recognize the importance of unconditional positive regard and self-transcendence for personal growth 
D)  None of these 
E)  All of these 
A)  Recognize life is a series of tests and talent determines destiny 
B)  Recognize the evil of discrimination and the power of the self-fulfilling prophecy 
C)  Recognize the importance of unconditional positive regard and self-transcendence for personal growth 
D)  None of these 
E)  All of these

Effective leaders combine _ with .

Individuals can overcome cultural differences by examining times when they felt like they were in the minority.

Studies show that women leaders tend to be more autocratic and less participative than male leaders.

Physical and emotional needs that motivate behavior include:

Participation of women in the U.S. workplace is expected to ________.

Author ________ defines keys to employee engagement including:

Emotional intelligence requires __ and awareness, as well as and management.

Characteristics of the self-fulfilled person include:

As of 2009, ______ of U.S. Businesses were owned by women.

The nature of one's work is particularly critical in satisfying _________ needs.

The successful leader must understand why people do what they do and master the art of:

A satisfied need ________.

_________ involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties.

Low points on the motivation graph indicate that certain needs have not been satisfied and require more emphasis.

_ studied the self-fulfilled person and identified _ characteristics.

Brown V Board of Education supreme court ruling was _; the "Civil Rights Act" was .

The term emotional intelligence was first coined by ______.

After survival, security, and belonging needs are satisfied, people are motivated by the need for:

Dealing effectively with diversity means:

The two primary messages of A Class Divided are:

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

The Empowerment of People

Leadership Principles

Multiplying Effectiveness

Developing Others

Performance Management

Filters

Exam 8: Understanding People

Effective leaders combine _________ with ________.

Individuals can overcome cultural differences by examining times when they felt like they were in the minority.

Studies show that women leaders tend to be more autocratic and less participative than male leaders.

Physical and emotional needs that motivate behavior include:

Participation of women in the U.S. workplace is expected to ________.

Author ________ defines keys to employee engagement including:

Emotional intelligence requires __________ and __________ awareness, as well as __________ and ________ management.

Characteristics of the self-fulfilled person include:

As of 2009, ______ of U.S. Businesses were owned by women.

The nature of one's work is particularly critical in satisfying _________ needs.

The successful leader must understand why people do what they do and master the art of:

A satisfied need ________.

_________ involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties.

Low points on the motivation graph indicate that certain needs have not been satisfied and require more emphasis.

_________ studied the self-fulfilled person and identified _________ characteristics.

Brown V Board of Education supreme court ruling was _________; the "Civil Rights Act" was ________.

The term emotional intelligence was first coined by ______.

After survival, security, and belonging needs are satisfied, people are motivated by the need for:

Dealing effectively with diversity means:

The two primary messages of A Class Divided are:

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

The Empowerment of People

Leadership Principles

Multiplying Effectiveness

Developing Others

Performance Management

Filters

Effective leaders combine _ with .

Emotional intelligence requires __ and awareness, as well as and management.

_ studied the self-fulfilled person and identified _ characteristics.

Brown V Board of Education supreme court ruling was _; the "Civil Rights Act" was .