Exam 3: Managing Processes and Capacity

The following sequence shows four operations for a computer chip assembly process and the effective capacity of each. Step 1: 500 chips/hour Step 2: 250 chips/hour Step 3: 200 chips/hour Step 4: 550 chips/hour Suppose the utilization is 70 percent of effective capacity.What is the actual output of the process?

Make/buy/subcontract is typically considered at what time horizon when doing capacity planning?

An example of a short-term capacity decision is:

Adam Smith described his company's process as follows: "Under ideal conditions we can produce 10,000 units a day.However, our normal production is 6,000 units a day.Today, we actually produced 8,000 units." Which of the following is true?

Which of the following elements of a process most directly impacts or affects process capabilities?

Process thinking causes managers to address critical process elements, including:

A short-term, highly focused effort for improving a process is known as a:

The following sequence shows four operations for a computer chip assembly process and the effective capacity of each.Which step is the bottleneck? Step 1: 500 chips/hour Step 2: 250 chips/hour Step 3: 200 chips/hour Step 4: 550 chips/hour

Under Juran's Law, whenever a problem occurs, what percentage of the time is the problem the result of a system/process error?

If a company can eliminate all sources of variance in a process:

A bottleneck activity in a process is generally the activity with:

Which process activity is due to other factors (e.g., insufficient operating capacity, lack of material, equipment breakdowns)?

Most processes involve two basic types of flows:

Which of the following statements best differentiates a delay from storage?

Suppose you learn that a process has a very long waiting time.Which of the following would decrease the waiting time?

One implication of increased utilization in a process is that:

Which of the following actions will NOT increase output?

Which of the following statements about economies of scale is NOT true?

A manager is currently unhappy with the capabilities of a particular process and wants to improve its capabilities.To accomplish this, the manager needs to focus on the process:

You walk into a hair stylist shop.All stylists are busy and you sit in the waiting area.You are in which of the following process activities?