Question 1

In a Cost of Quality analysis, "failure costs" refers to:

Accepted Answer

A) Costs associated with defects 
B) Costs of not achieving goals 
C) Costs of not considering customer needs 
D) Costs associated with mistakes 
A) Costs associated with defects 
B) Costs of not achieving goals 
C) Costs of not considering customer needs 
D) Costs associated with mistakes A

Question 2

Which of the following statements is NOT consistent with core values of TQM?

Accepted Answer

A) Front line workers usually have the best ideas for solving problems 
B) Every employee has a stake in product quality 
C) Managers should support workers, not the other way around 
D) Opinions are as important as data. 
A) Front line workers usually have the best ideas for solving problems 
B) Every employee has a stake in product quality 
C) Managers should support workers, not the other way around 
D) Opinions are as important as data. D

Question 3

When buying from suppliers, what decisions do supply managers make that potentially impact quality?

Accepted Answer

A) Design of manufacturing and service processes 
B) Design of contracts and associated incentives and penalties 
C) Design of packaging 
D) Design of product prototyping procedures 
A) Design of manufacturing and service processes 
B) Design of contracts and associated incentives and penalties 
C) Design of packaging 
D) Design of product prototyping procedures B

Question 4

The types of costs included in a cost of quality analysis include:

Accepted Answer

A) Production, delivery, and marketing. 
B) Internal and external. 
C) Direct and indirect. 
D) Prevention, appraisal, and failure. 
A) Production, delivery, and marketing. 
B) Internal and external. 
C) Direct and indirect. 
D) Prevention, appraisal, and failure.

Question 5

The idea that variability is the source of most quality problems was a major contribution of which quality management thought leader?

Accepted Answer

A) Juran 
B) Imai 
C) Crosby 
D) Deming 
A) Juran 
B) Imai 
C) Crosby 
D) Deming

Question 6

At the heart of the Six Sigma program is a five-step process called D-M-A-I-C.These letters denote a major activity that must be completed to achieve the objectives of Six Sigma.These activities are:

Accepted Answer

A) Define, Measure, Analyze, Improve, Control. 
B) Define, Measure, Analyze, Inquire, and Compare. 
C) Define, Measure, Analyze, Involve, and Cost. 
D) Define, Measure Analyze, Improve, and Compare. 
A) Define, Measure, Analyze, Improve, Control. 
B) Define, Measure, Analyze, Inquire, and Compare. 
C) Define, Measure, Analyze, Involve, and Cost. 
D) Define, Measure Analyze, Improve, and Compare.

Question 7

In its promotional material for bed linens, Scarsdale Corporation states that all sheets and pillowcases sold to customers should have and actually do have a thread count of exactly 600 threads per inch.Scarsdale is apparently emphasizing:

Accepted Answer

A) Design quality. 
B) Conformance quality. 
C) Product quality. 
D) Reliability. 
E) Total quality management. 
A) Design quality. 
B) Conformance quality. 
C) Product quality. 
D) Reliability. 
E) Total quality management.

Question 8

The TQM view of organizational structure states that

Accepted Answer

A) Employees must support management decisions. 
B) Management must support employees. 
C) Customers want quality products. 
D) Middle management must support and enforce top management decisions. 
A) Employees must support management decisions. 
B) Management must support employees. 
C) Customers want quality products. 
D) Middle management must support and enforce top management decisions.

Question 9

Maxmo Corporation identified the following costs for the most recent fiscal year: Vendor evaluation = $20,000 Design engineering = $100,000 Scrap = $15,000
Training = $30,000 Warranty = $40,000
What was Maxmo's total prevention cost for the year?

Accepted Answer

A) $205,000 
B) $85,000 
C) $55,000 
D) $150,000 
A) $205,000 
B) $85,000 
C) $55,000 
D) $150,000

Question 10

The managers of a production line that fills cereal boxes would like to reach a Six Sigma level of quality in terms of product weight.The desired range of output extends from 10 to 16 ounces.In order to reach Six Sigma quality, what would the maximum standard deviation of output need to be?

Accepted Answer

A) 1 ounce 
B) 2 ounces 
C) 0.5 ounces 
D) Not enough information is given to answer the question. 
A) 1 ounce 
B) 2 ounces 
C) 0.5 ounces 
D) Not enough information is given to answer the question.

Question 11

If a company spends more on prevention, what would be the expected impact on other costs of quality?

Accepted Answer

A) Appraisal costs will go up. 
B) Failure costs will go down. 
C) Failure costs will go up. 
D) Other costs will be unaffected. 
A) Appraisal costs will go up. 
B) Failure costs will go down. 
C) Failure costs will go up. 
D) Other costs will be unaffected.

Question 12

ISO 9000 defines a set of internationally accepted standards for:

Accepted Answer

A) Product quality. 
B) Quality control. 
C) Operations management quality. 
D) Business quality management. 
A) Product quality. 
B) Quality control. 
C) Operations management quality. 
D) Business quality management.

Question 13

Phil Bord is a CEO for a large auto manufacturer and is interested in improving the product quality.Phil had overheard his friend mention Six Sigma.Considering that Phil has no idea what Six Sigma is, what are some key points to help Phil out?

Accepted Answer

A) Six sigma quality means that he would have exactly half as many quality defects as he would have with three sigma quality. 
B) To achieve truly world-class quality and performance, we need to focus on individual employee job functions. 
C) Six sigma quality is the result of a well-defined and structured process. 
D) All of these. 
A) Six sigma quality means that he would have exactly half as many quality defects as he would have with three sigma quality. 
B) To achieve truly world-class quality and performance, we need to focus on individual employee job functions. 
C) Six sigma quality is the result of a well-defined and structured process. 
D) All of these.

Question 14

Xanadu Inc.decided to increase the training received by new employees.The expense of this training is an example of which of the following costs of quality:

Accepted Answer

A) Appraisal costs 
B) External failure costs 
C) Internal failure costs 
D) Prevention costs 
E) Quality control costs 
A) Appraisal costs 
B) External failure costs 
C) Internal failure costs 
D) Prevention costs 
E) Quality control costs

Question 15

"Quality management" is:

Accepted Answer

A) A measure of how well managers achieve goals 
B) An approach that develops culture and tools with a focus on quality 
C) Six sigma 
D) The achievement of all dimensions of quality 
A) A measure of how well managers achieve goals 
B) An approach that develops culture and tools with a focus on quality 
C) Six sigma 
D) The achievement of all dimensions of quality

Question 16

Why is product quality sometimes poorly defined in a firm?

Accepted Answer

A) Managers are not clear on what characteristics customer care most about. 
B) Holistic measures of quality are difficult to develop. 
C) Managers in different functional areas tend to emphasize different dimensions of quality. 
D) All these answers are correct. 
A) Managers are not clear on what characteristics customer care most about. 
B) Holistic measures of quality are difficult to develop. 
C) Managers in different functional areas tend to emphasize different dimensions of quality. 
D) All these answers are correct.

Question 17

If a tangible good or service performs the promised function dependably, we say that it has high:

Accepted Answer

A) Conformance. 
B) Durability. 
C) Reliability. 
D) Perceived quality. 
A) Conformance. 
B) Durability. 
C) Reliability. 
D) Perceived quality.

Question 18

Some consider any level of quality short of perfection to be unacceptable.However, managers who must set quality targets should consider:

Accepted Answer

A) The quality level required by ISO 9000 
B) The relative costs of failure, prevention, and appraisal 
C) The fact that six sigma is a universally accepted standard 
D) The effects of product quality on stock prices. 
A) The quality level required by ISO 9000 
B) The relative costs of failure, prevention, and appraisal 
C) The fact that six sigma is a universally accepted standard 
D) The effects of product quality on stock prices.

Question 19

"Zero defects" is a concept of quality management of which thought leader?

Accepted Answer

A) Deming 
B) Juran 
C) Crosby 
D) Imai 
A) Deming 
B) Juran 
C) Crosby 
D) Imai

Question 20

Which of the following statements that might be made by a business executive best expresses the overall philosophy of Total Quality Management?

Accepted Answer

A) "We've achieved Six Sigma.That's good enough." 
B) "There's always room for improvement." 
C) "The workers need to work harder to prevent quality problems." 
D) "We never sell defective products to customers." 
A) "We've achieved Six Sigma.That's good enough." 
B) "There's always room for improvement." 
C) "The workers need to work harder to prevent quality problems." 
D) "We never sell defective products to customers."

In a Cost of Quality analysis, "failure costs" refers to:

Which of the following statements is NOT consistent with core values of TQM?

When buying from suppliers, what decisions do supply managers make that potentially impact quality?

The types of costs included in a cost of quality analysis include:

The idea that variability is the source of most quality problems was a major contribution of which quality management thought leader?

At the heart of the Six Sigma program is a five-step process called D-M-A-I-C.These letters denote a major activity that must be completed to achieve the objectives of Six Sigma.These activities are:

In its promotional material for bed linens, Scarsdale Corporation states that all sheets and pillowcases sold to customers should have and actually do have a thread count of exactly 600 threads per inch.Scarsdale is apparently emphasizing:

The TQM view of organizational structure states that

Maxmo Corporation identified the following costs for the most recent fiscal year: Vendor evaluation = $20,000 Design engineering = $100,000 Scrap = $15,000 Training = $30,000 Warranty = $40,000 What was Maxmo's total prevention cost for the year?

The managers of a production line that fills cereal boxes would like to reach a Six Sigma level of quality in terms of product weight.The desired range of output extends from 10 to 16 ounces.In order to reach Six Sigma quality, what would the maximum standard deviation of output need to be?

If a company spends more on prevention, what would be the expected impact on other costs of quality?

ISO 9000 defines a set of internationally accepted standards for:

Phil Bord is a CEO for a large auto manufacturer and is interested in improving the product quality.Phil had overheard his friend mention Six Sigma.Considering that Phil has no idea what Six Sigma is, what are some key points to help Phil out?

Xanadu Inc.decided to increase the training received by new employees.The expense of this training is an example of which of the following costs of quality:

"Quality management" is:

Why is product quality sometimes poorly defined in a firm?

If a tangible good or service performs the promised function dependably, we say that it has high:

Some consider any level of quality short of perfection to be unacceptable.However, managers who must set quality targets should consider:

"Zero defects" is a concept of quality management of which thought leader?

Which of the following statements that might be made by a business executive best expresses the overall philosophy of Total Quality Management?

Introduction to Managing Operations Across the Supply Chain

Operations and Supply Chain Strategy

Managing Processes and Capacity

Product Process Innovation

Managing Quality

Managing Inventories

Lean Systems

Customer Service Management

Sourcing and Supply Management

Logistics Management

Demand Planning: Forecasting and Demand Management

Sales and Operations Planning

Materials and Resource Requirements Planning

Project Management

Sustainable Operations Management preparing for the Future

Process Mapping and Analysis

Quality Improvement Tools

Advanced Methods for Project Scheduling

Filters

Exam 5: Manufacturing and Service Process Structures

In a Cost of Quality analysis, "failure costs" refers to:

Which of the following statements is NOT consistent with core values of TQM?

When buying from suppliers, what decisions do supply managers make that potentially impact quality?

The types of costs included in a cost of quality analysis include:

The idea that variability is the source of most quality problems was a major contribution of which quality management thought leader?

At the heart of the Six Sigma program is a five-step process called D-M-A-I-C.These letters denote a major activity that must be completed to achieve the objectives of Six Sigma.These activities are:

In its promotional material for bed linens, Scarsdale Corporation states that all sheets and pillowcases sold to customers should have and actually do have a thread count of exactly 600 threads per inch.Scarsdale is apparently emphasizing:

The TQM view of organizational structure states that

Maxmo Corporation identified the following costs for the most recent fiscal year: Vendor evaluation = $20,000 Design engineering = $100,000 Scrap = $15,000 Training = $30,000 Warranty = $40,000 What was Maxmo's total prevention cost for the year?

The managers of a production line that fills cereal boxes would like to reach a Six Sigma level of quality in terms of product weight.The desired range of output extends from 10 to 16 ounces.In order to reach Six Sigma quality, what would the maximum standard deviation of output need to be?

If a company spends more on prevention, what would be the expected impact on other costs of quality?

ISO 9000 defines a set of internationally accepted standards for:

Phil Bord is a CEO for a large auto manufacturer and is interested in improving the product quality.Phil had overheard his friend mention Six Sigma.Considering that Phil has no idea what Six Sigma is, what are some key points to help Phil out?

Xanadu Inc.decided to increase the training received by new employees.The expense of this training is an example of which of the following costs of quality:

"Quality management" is:

Why is product quality sometimes poorly defined in a firm?

If a tangible good or service performs the promised function dependably, we say that it has high:

Some consider any level of quality short of perfection to be unacceptable.However, managers who must set quality targets should consider:

"Zero defects" is a concept of quality management of which thought leader?

Which of the following statements that might be made by a business executive best expresses the overall philosophy of Total Quality Management?

Introduction to Managing Operations Across the Supply Chain

Operations and Supply Chain Strategy

Managing Processes and Capacity

Product Process Innovation

Managing Quality

Managing Inventories

Lean Systems

Customer Service Management

Sourcing and Supply Management

Logistics Management

Demand Planning: Forecasting and Demand Management

Sales and Operations Planning

Materials and Resource Requirements Planning

Project Management

Sustainable Operations Management preparing for the Future

Process Mapping and Analysis

Quality Improvement Tools

Advanced Methods for Project Scheduling

Filters