Question 1

What mistake did McKing make in approaching the introduction of pizza?

Accepted Answer

McKing failed to consider operations issues when designing the product.Specifically,it did not ensure that product delivery (the drive-through service)was feasible for the new pizza product.

Question 2

Viewed from the perspective of operations,the money used to purchase a carpenter's tools and the electricity used to run his power saw are

Accepted Answer

A) processes. 
B) outputs. 
C) inventory. 
D) inputs. 
E) maintenance costs. 
A) processes. 
B) outputs. 
C) inventory. 
D) inputs. 
E) maintenance costs. D

Question 3

If ABC Computer Company is determining demand for its future products and how much consumers are willing to pay,the company will likely rely on

Accepted Answer

A) the economy. 
B) marketing research. 
C) the competition. 
D) the past. 
E) intuition. 
A) the economy. 
B) marketing research. 
C) the competition. 
D) the past. 
E) intuition. B

Question 4

Inspection reveals whether a product meets quality standards.

Accepted Answer

A) True 
 B)False

Question 5

The transformation process is

Accepted Answer

A) the development and administration of activities that transform resources into goods,services,and ideas. 
B) the conversion of human,financial,and physical resources into goods,services,and ideas. 
C) labor,materials,energy,and money. 
D) goods and services. 
E) the development,promotion,pricing,and distribution of products. 
A) the development and administration of activities that transform resources into goods,services,and ideas. 
B) the conversion of human,financial,and physical resources into goods,services,and ideas. 
C) labor,materials,energy,and money. 
D) goods and services. 
E) the development,promotion,pricing,and distribution of products.

Question 6

Operations management has the primary responsibility for

Accepted Answer

A) determining customer wants and needs. 
B) conducting research on goods/service feasibility. 
C) creating products that satisfy customers. 
D) developing an appropriate distribution system. 
E) deciding what promotional activities will be best. 
A) determining customer wants and needs. 
B) conducting research on goods/service feasibility. 
C) creating products that satisfy customers. 
D) developing an appropriate distribution system. 
E) deciding what promotional activities will be best.

Question 7

What is sustainability and how does it impact manufacturing?

Accepted Answer

Sustainability deals with reducing the c

Question 8

What considerations must managers make after materials have been procured and their use has been determined?

Accepted Answer

Managers must consider routing and sched

Question 9

Operations managers have little concern for supply-chain management activities.

Accepted Answer

A) True 
 B)False

Question 10

How do operations for manufacturers and service providers differ?

Accepted Answer

Operations for manufacturers and service

Question 11

Production refers to all the activities involved in producing products,while operations refers to the physical process of transforming resources into goods and services.

Accepted Answer

A) True 
 B)False

Question 12

Transformation processes occur

Accepted Answer

A) only in manufacturing organizations. 
B) only in marketing departments. 
C) in all organizations. 
D) only in service providers. 
E) only in industrial plants. 
A) only in manufacturing organizations. 
B) only in marketing departments. 
C) in all organizations. 
D) only in service providers. 
E) only in industrial plants.

Question 13

A metal fabrication plant with a cutting department,a drilling department,and a polishing department would likely use which of the following layouts?

Accepted Answer

A) Fixed position 
B) Horizontal position 
C) Process 
D) Geographical 
E) Customer based 
A) Fixed position 
B) Horizontal position 
C) Process 
D) Geographical 
E) Customer based

Question 14

The term standardization means

Accepted Answer

A) ensuring that every product has the same quality. 
B) that similar products,manufactured by different companies,all operate in the same manner. 
C) making identical,interchangeable components or products. 
D) making the exact product the customer wants. 
E) all of the above. 
A) ensuring that every product has the same quality. 
B) that similar products,manufactured by different companies,all operate in the same manner. 
C) making identical,interchangeable components or products. 
D) making the exact product the customer wants. 
E) all of the above.

Question 15

________ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.

Accepted Answer

A) The marketing concept 
B) Total quality manufacturing 
C) ISO 9000 
D) Statistical process control 
E) Total quality management 
A) The marketing concept 
B) Total quality manufacturing 
C) ISO 9000 
D) Statistical process control 
E) Total quality management

Question 16

For most organizations,the ultimate objective is for produced outputs to be

Accepted Answer

A) easy to develop. 
B) tangible,hard goods. 
C) inexpensive. 
D) worth more than the costs of input. 
E) equal to the costs of input. 
A) easy to develop. 
B) tangible,hard goods. 
C) inexpensive. 
D) worth more than the costs of input. 
E) equal to the costs of input.

Question 17

Determining how many items are to be inspected is called

Accepted Answer

A) efficiency. 
B) sampling. 
C) appraisal. 
D) effectiveness. 
E) specifications. 
A) efficiency. 
B) sampling. 
C) appraisal. 
D) effectiveness. 
E) specifications.

Question 18

All activities involved in obtaining and managing raw materials and component parts,managing finished products,packaging them,and getting them to customers are part of

Accepted Answer

A) resource management. 
B) supply chain management. 
C) engineering. 
D) finance. 
E) strategic planning. 
A) resource management. 
B) supply chain management. 
C) engineering. 
D) finance. 
E) strategic planning.

Question 19

Money,employees,time,and equipment represent an airline's ________ to the transformation process.

Accepted Answer

A) outputs 
B) inputs 
C) products 
D) services 
E) intangibles 
A) outputs 
B) inputs 
C) products 
D) services 
E) intangibles

Question 20

A company that manufactures large products,such as houses or bridges,may require that all resources be brought to a central location during production.This type of facility layout is called

Accepted Answer

A) fixed-position. 
B) product. 
C) line. 
D) central control. 
E) assembly line. 
A) fixed-position. 
B) product. 
C) line. 
D) central control. 
E) assembly line.

What mistake did McKing make in approaching the introduction of pizza?

Viewed from the perspective of operations,the money used to purchase a carpenter's tools and the electricity used to run his power saw are

If ABC Computer Company is determining demand for its future products and how much consumers are willing to pay,the company will likely rely on

Inspection reveals whether a product meets quality standards.

The transformation process is

Operations management has the primary responsibility for

What is sustainability and how does it impact manufacturing?

What considerations must managers make after materials have been procured and their use has been determined?

Operations managers have little concern for supply-chain management activities.

How do operations for manufacturers and service providers differ?

Production refers to all the activities involved in producing products,while operations refers to the physical process of transforming resources into goods and services.

Transformation processes occur

A metal fabrication plant with a cutting department,a drilling department,and a polishing department would likely use which of the following layouts?

The term standardization means

________ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.

For most organizations,the ultimate objective is for produced outputs to be

Determining how many items are to be inspected is called

All activities involved in obtaining and managing raw materials and component parts,managing finished products,packaging them,and getting them to customers are part of

Money,employees,time,and equipment represent an airline's ________ to the transformation process.

A company that manufactures large products,such as houses or bridges,may require that all resources be brought to a central location during production.This type of facility layout is called

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, Entrepreneurship, and Franchising

The Nature of Management

Organization, Teamwork, and Communication

Motivating the Workforce

Managing Human Resources

Customer Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Money and the Financial System

Accounting and Financial Statements

Financial Management and Securities Markets

Filters

Exam 8: Managing Service and Manufacturing Operations

What mistake did McKing make in approaching the introduction of pizza?

Viewed from the perspective of operations,the money used to purchase a carpenter's tools and the electricity used to run his power saw are

If ABC Computer Company is determining demand for its future products and how much consumers are willing to pay,the company will likely rely on

Inspection reveals whether a product meets quality standards.

The transformation process is

Operations management has the primary responsibility for

What is sustainability and how does it impact manufacturing?

What considerations must managers make after materials have been procured and their use has been determined?

Operations managers have little concern for supply-chain management activities.

How do operations for manufacturers and service providers differ?

Production refers to all the activities involved in producing products,while operations refers to the physical process of transforming resources into goods and services.

Transformation processes occur

A metal fabrication plant with a cutting department,a drilling department,and a polishing department would likely use which of the following layouts?

The term standardization means

________ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.

For most organizations,the ultimate objective is for produced outputs to be

Determining how many items are to be inspected is called

All activities involved in obtaining and managing raw materials and component parts,managing finished products,packaging them,and getting them to customers are part of

Money,employees,time,and equipment represent an airline's ________ to the transformation process.

A company that manufactures large products,such as houses or bridges,may require that all resources be brought to a central location during production.This type of facility layout is called

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, Entrepreneurship, and Franchising

The Nature of Management

Organization, Teamwork, and Communication

Motivating the Workforce

Managing Human Resources

Customer Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Money and the Financial System

Accounting and Financial Statements

Financial Management and Securities Markets

Filters