Exam 5: Understanding and Working With Diverse Others

Establishing superior customer service is a positive outcome of effectively managing diversity.

Bill,a salesperson at Windows Plus,is ethnocentric because he believes the sales division is superior to the other departments in the organization.

Compare and contrast the differences in the ways men and women communicate.

A company that interviews only men for a position that requires frequent travel is ____.

An unjustified negative attitude toward a person based on his/her membership in a particular group is:

Which of the following is a primary dimension of diversity?

In ____,the importance or significance of someone's difference does not automatically lead to actions or reactions on the part of the individual valuing the diversity or difference.

In Sweden and Norway,job satisfaction and work-family balance are both considered to be very important.Individuals are encouraged to work collaboratively and to be less assertive about their own personal needs.According to Hofstede's dimensions of cross-cultural differences,these countries have a(n):

Diverse teams are less likely to be best matched with tasks involving innovation and exploration of new opportunities.

According to the text,men can learn from women's managerial style by:

In general,which of the following is true regarding gender communication styles?

_____ individuals see their group-related customs or beliefs as "right" and evaluate others' beliefs or practices against this yardstick.

Which of the following will help minimize miscommunications with diverse others?

According to Hofstede's dimensions of cross-cultural differences,a country where the emphasis is on group harmony and total involvement in decision making is likely to have:

_____ are more likely to succeed when employees develop a rich understanding of their teams and organization and identify strongly with them.

Making incorrect causal attributions,such as "she was asking for it" when referring to a young woman who is attacked while walking home after attending a friend's party illustrates:

Education and religion are considered primary dimensions of diversity.

One successful strategy for managing organizational diversity effectively is ensuring that diversity is a bottom-up effort.

Organizations should provide transition counseling to employees and their families both before and after an assignment outside the home country as a strategy for addressing cross-cultural issues.

Gender status can determine roles and denote status,as is evident in many Middle Eastern cultures where women are expected to remain submissive and not speak or disagree with male counterparts in any way.This is an example of: