Question 1

Competing may be appropriate:

Accepted Answer

A)  when an action that is vital to an organization's welfare has to be taken. 
B)  when everyone wants a solution that satisfies all parties' objectives and maintains the relationship. 
C)  when the issue is very important to all parties involved. 
D)  when there is plenty of time for finding an integrative solution. 
A)  when an action that is vital to an organization's welfare has to be taken. 
B)  when everyone wants a solution that satisfies all parties' objectives and maintains the relationship. 
C)  when the issue is very important to all parties involved. 
D)  when there is plenty of time for finding an integrative solution. A

Question 2

When is conflict viewed as constructive and positive?

Accepted Answer

Answers should cover the following issues:
a.Increased involvement
b.Increased cohesion
c.Increased innovation and creativity
d.Positive personal growth and change
e.Clarification of key issues
f.Values clarification

Question 3

In a compromising strategy,a manager will:

Accepted Answer

A)  agree to give up part of his/her goal and part of the relationship to reach an agreement. 
B)  work to achieve his/her goals at all costs,even if it means sacrificing the relationship. 
C)  choose not to deal with the issues or the people involved. 
D)  arrive at a solution that satisfies all parties' objectives and maintains the relationship. 
A)  agree to give up part of his/her goal and part of the relationship to reach an agreement. 
B)  work to achieve his/her goals at all costs,even if it means sacrificing the relationship. 
C)  choose not to deal with the issues or the people involved. 
D)  arrive at a solution that satisfies all parties' objectives and maintains the relationship. A

Question 4

Research shows that focusing on others first,and managing others' expectations has been linked to the increased occurrence of conflicts.

Accepted Answer

A) True 
 B)False

Question 5

The employees at Carlton Motors have not received a pay hike in one year as the company was incurring losses.Several conflicts have arisen between the management and staff over the lack of competitive salaries.These conflicts are likely to be a result of:

Accepted Answer

A)  personality clashes. 
B)  style differences. 
C)  miscommunication. 
D)  limited resources. 
A)  personality clashes. 
B)  style differences. 
C)  miscommunication. 
D)  limited resources.

Question 6

Which of the following is the first step in the 7-step model of conflict resolution?

Accepted Answer

A)  Stick to the facts and state the impact 
B)  Seek to be understanding 
C)  Determine the best place to deliver feedback 
D)  Identify an action plan 
A)  Stick to the facts and state the impact 
B)  Seek to be understanding 
C)  Determine the best place to deliver feedback 
D)  Identify an action plan

Question 7

In which of the following situations can we threaten to and/or bring in a third party?

Accepted Answer

A)  If issues are less consequential or problematic than at first believed 
B)  If we have issues that would be better dealt with via the reinforcement technique of "extinction" 
C)  If there are multiple satisfactory solutions 
D)  If one of the parties seems to be stubbornly refusing to compromise 
A)  If issues are less consequential or problematic than at first believed 
B)  If we have issues that would be better dealt with via the reinforcement technique of "extinction" 
C)  If there are multiple satisfactory solutions 
D)  If one of the parties seems to be stubbornly refusing to compromise

Question 8

Collaborating strategy in conflict resolution is:

Accepted Answer

A)  an "I win,you lose" strategy. 
B)  a "you win and I lose" strategy. 
C)  the ultimate "win-win" strategy. 
D)  the political equivalent of a "win some,lose some" strategy. 
A)  an "I win,you lose" strategy. 
B)  a "you win and I lose" strategy. 
C)  the ultimate "win-win" strategy. 
D)  the political equivalent of a "win some,lose some" strategy.

Question 9

Personal and professional conflicts often arise due to _____ that may be a result of errors in semantics.

Accepted Answer

A)  organizational failure 
B)  miscommunication 
C)  varied work styles 
D)  a resource crunch 
A)  organizational failure 
B)  miscommunication 
C)  varied work styles 
D)  a resource crunch

Question 10

Write a short note on providing diversity training for preventing conflict in organizations.

Accepted Answer

As organizations have become more divers

Question 11

In some cases conflict initially reduces cohesion that can in turn reduce the likelihood of "groupthink" occurring.

Accepted Answer

A) True 
 B)False

Question 12

Sometimes the situation worsens because too much attention is paid to issues that are better to ignore.This tip for managing conflict relates to:

Accepted Answer

A)  deciding whether to engage. 
B)  searching for a common goal or ground. 
C)  understanding the issues. 
D)  controlling temper and emotional response. 
A)  deciding whether to engage. 
B)  searching for a common goal or ground. 
C)  understanding the issues. 
D)  controlling temper and emotional response.

Question 13

According to the traditional view of conflict management:

Accepted Answer

A)  conflict is a result of dysfunctional managerial behavior and therefore should and can be stopped at the source. 
B)  conflict is viewed as a natural part of human existence and is accepted as a normal part of group interaction. 
C)  conflict is not only inevitable,but maintaining a degree of tension can be helpful in keeping a group creative. 
D)  conflict is seen as a positive force for change within organizations,groups and relationships. 
A)  conflict is a result of dysfunctional managerial behavior and therefore should and can be stopped at the source. 
B)  conflict is viewed as a natural part of human existence and is accepted as a normal part of group interaction. 
C)  conflict is not only inevitable,but maintaining a degree of tension can be helpful in keeping a group creative. 
D)  conflict is seen as a positive force for change within organizations,groups and relationships.

Question 14

The _____ strategy is the political equivalent of "win some,lose some" and is possible in a long-term relationship where there is time for give-and-take exchange.

Accepted Answer

A)  accommodating 
B)  competing 
C)  compromising 
D)  collaborating 
A)  accommodating 
B)  competing 
C)  compromising 
D)  collaborating

Question 15

When faced with severe time restrictions on finishing a team project,collaboration would be the most effective conflict strategy.

Accepted Answer

A) True 
 B)False

Question 16

When all parties seriously want a win-win solution and have enough time,_____ is the best strategy for conflict resolution.

Accepted Answer

A)  collaboration 
B)  accommodation 
C)  compromise 
D)  competition 
A)  collaboration 
B)  accommodation 
C)  compromise 
D)  competition

Question 17

Research on conflict management only two possible strategies based on the intersection between relationship and goal importance,called collaboration and compromise.

Accepted Answer

A) True 
 B)False

Question 18

Conflicts are inevitable;hence,they should be accepted as there is little managers can do to minimize the occurrence.

Accepted Answer

A) True 
 B)False

Question 19

Offering conflict management and negotiation training helps employees deal effectively with differing viewpoints and approaches,which,if managed well,can lead to ____.

Accepted Answer

A)  groupthink 
B)  alignment of organizational systems 
C)  innovation 
D)  diverse experiences among members 
A)  groupthink 
B)  alignment of organizational systems 
C)  innovation 
D)  diverse experiences among members

Question 20

Why is it important to manage others' expectations in reducing the likelihood of a conflict when interacting with others in a personal/professional setting?

Accepted Answer

Some conflicts can be avoided by letting

Competing may be appropriate:

When is conflict viewed as constructive and positive?

In a compromising strategy,a manager will:

Research shows that focusing on others first,and managing others' expectations has been linked to the increased occurrence of conflicts.

The employees at Carlton Motors have not received a pay hike in one year as the company was incurring losses.Several conflicts have arisen between the management and staff over the lack of competitive salaries.These conflicts are likely to be a result of:

Which of the following is the first step in the 7-step model of conflict resolution?

In which of the following situations can we threaten to and/or bring in a third party?

Collaborating strategy in conflict resolution is:

Personal and professional conflicts often arise due to _____ that may be a result of errors in semantics.

Write a short note on providing diversity training for preventing conflict in organizations.

In some cases conflict initially reduces cohesion that can in turn reduce the likelihood of "groupthink" occurring.

Sometimes the situation worsens because too much attention is paid to issues that are better to ignore.This tip for managing conflict relates to:

According to the traditional view of conflict management:

The _____ strategy is the political equivalent of "win some,lose some" and is possible in a long-term relationship where there is time for give-and-take exchange.

When faced with severe time restrictions on finishing a team project,collaboration would be the most effective conflict strategy.

When all parties seriously want a win-win solution and have enough time,_____ is the best strategy for conflict resolution.

Research on conflict management only two possible strategies based on the intersection between relationship and goal importance,called collaboration and compromise.

Conflicts are inevitable;hence,they should be accepted as there is little managers can do to minimize the occurrence.

Offering conflict management and negotiation training helps employees deal effectively with differing viewpoints and approaches,which,if managed well,can lead to ____.

Why is it important to manage others' expectations in reducing the likelihood of a conflict when interacting with others in a personal/professional setting?

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Listening and Nonverbal Communication

Communicating Effectively

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Coaching and Providing Feedback for Improved Performance

Leading and Empowering Self and Others

Project Management

Filters

Exam 11: Managing Conflict

Competing may be appropriate:

When is conflict viewed as constructive and positive?

In a compromising strategy,a manager will:

Research shows that focusing on others first,and managing others' expectations has been linked to the increased occurrence of conflicts.

The employees at Carlton Motors have not received a pay hike in one year as the company was incurring losses.Several conflicts have arisen between the management and staff over the lack of competitive salaries.These conflicts are likely to be a result of:

Which of the following is the first step in the 7-step model of conflict resolution?

In which of the following situations can we threaten to and/or bring in a third party?

Collaborating strategy in conflict resolution is:

Personal and professional conflicts often arise due to _____ that may be a result of errors in semantics.

Write a short note on providing diversity training for preventing conflict in organizations.

In some cases conflict initially reduces cohesion that can in turn reduce the likelihood of "groupthink" occurring.

Sometimes the situation worsens because too much attention is paid to issues that are better to ignore.This tip for managing conflict relates to:

According to the traditional view of conflict management:

The _____ strategy is the political equivalent of "win some,lose some" and is possible in a long-term relationship where there is time for give-and-take exchange.

When faced with severe time restrictions on finishing a team project,collaboration would be the most effective conflict strategy.

When all parties seriously want a win-win solution and have enough time,_____ is the best strategy for conflict resolution.

Research on conflict management only two possible strategies based on the intersection between relationship and goal importance,called collaboration and compromise.

Conflicts are inevitable;hence,they should be accepted as there is little managers can do to minimize the occurrence.

Offering conflict management and negotiation training helps employees deal effectively with differing viewpoints and approaches,which,if managed well,can lead to ____.

Why is it important to manage others' expectations in reducing the likelihood of a conflict when interacting with others in a personal/professional setting?

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Listening and Nonverbal Communication

Communicating Effectively

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Coaching and Providing Feedback for Improved Performance

Leading and Empowering Self and Others

Project Management

Filters