Exam 9: Motivation, Satisfaction, and Performance

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Which of the following statements about goals is most likely FALSE?

(Multiple Choice)
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A firm with a "pay for performance" culture that distributes bonuses and commissions for results obtained is most likely using the empowerment approach to motivate employees.

(True/False)
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Briefly describe Herzberg's two-factor theory.

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Job satisfaction surveys are most useful when compared to a dissimilar reference group,such as an organization of a different size or one in another industry.

(True/False)
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What are organizational citizenship behaviors? Provide examples to illustrate your response.

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Which statement about empowerment and the operant approach is most likely true?

(Multiple Choice)
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An individual's tendency to exert effort toward task accomplishment depends partly on the strength of his/her motive to achieve success.This concept is called:

(Multiple Choice)
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Explain Maslow's hierarchy of needs.

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Role conflict occurs whenever leaders or followers are unclear about what they need to do and how they should do it.

(True/False)
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Which of the following assesses the overall degree to which employees are satisfied with their organization and their job?

(Multiple Choice)
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