Question 1

Which of the following would most likely result from too much stress?

Accepted Answer

A)  Low employee turnover 
B)  Inadequate communication 
C)  Reduced job performance 
D)  Increased level of passive listening 
A)  Low employee turnover 
B)  Inadequate communication 
C)  Reduced job performance 
D)  Increased level of passive listening C

Question 2

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Accepted Answer

A)  Triggering event;feelings and behaviors 
B)  Triggering event;your thinking;feelings and behaviors 
C)  Triggering event;feelings and behaviors;your thinking 
D)  Triggering event;self-talk;group brainstorming for a solution 
A)  Triggering event;feelings and behaviors 
B)  Triggering event;your thinking;feelings and behaviors 
C)  Triggering event;feelings and behaviors;your thinking 
D)  Triggering event;self-talk;group brainstorming for a solution B

Question 3

Credibility is made up of three components: expertise,commitment and relationships.

Accepted Answer

A) True 
 B)False  False

Question 4

Name five tips for running meetings provided by Guth and Shaw.

Accepted Answer

Determine if the meeting is necessary,li

Question 5

Studies show that credibility is one of the most important components of leadership success.

Accepted Answer

A) True 
 B)False

Question 6

_____ is defined as the process by which we perceive and respond to situations that challenge us.

Accepted Answer

A)  Performance 
B)  Depression 
C)  Emotion 
D)  Stress 
A)  Performance 
B)  Depression 
C)  Emotion 
D)  Stress

Question 7

_____ is an effort to attain objectives by attacking or hurting others.

Accepted Answer

A)  Acquiescence 
B)  Aggression 
C)  Autonomy 
D)  Assertiveness 
A)  Acquiescence 
B)  Aggression 
C)  Autonomy 
D)  Assertiveness

Question 8

Which of the following is the most important step in conducting a meeting?

Accepted Answer

A)  Listing the objectives 
B)  Determining if it is necessary 
C)  Developing a plan for attaining goals 
D)  Making it convenient for all participants 
A)  Listing the objectives 
B)  Determining if it is necessary 
C)  Developing a plan for attaining goals 
D)  Making it convenient for all participants

Question 9

Differentiate between active listening and passive listening.

Accepted Answer

The best listeners are active listeners,

Question 10

Which of the following statements is most likely true about active listening?

Accepted Answer

A)  An active listener will generally be thinking about the next thing to say. 
B)  Active listeners usually disrupt the sender's message with questions and comments. 
C)  Active listeners put the sender's message into their own words to improve understanding. 
D)  Effective leaders are naturally good at active listening,which is a skill that cannot be developed. 
A)  An active listener will generally be thinking about the next thing to say. 
B)  Active listeners usually disrupt the sender's message with questions and comments. 
C)  Active listeners put the sender's message into their own words to improve understanding. 
D)  Effective leaders are naturally good at active listening,which is a skill that cannot be developed.

Question 11

Meetings should only be called if the potential benefits outweigh the costs.

Accepted Answer

A) True 
 B)False

Question 12

Leaders should praise followers in public and punish them in private.

Accepted Answer

A) True 
 B)False

Question 13

According to the research of Hogan and Morrison,creative people lack assertiveness and are overly concerned with money and success.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is NOT accurate concerning listening?

Accepted Answer

A)  The best listeners are passive listeners. 
B)  Active listening demonstrates respect for others. 
C)  Listening to others is just as important as expressing oneself clearly to them. 
D)  Much of the information leaders have comes from listening to what goes on around them. 
A)  The best listeners are passive listeners. 
B)  Active listening demonstrates respect for others. 
C)  Listening to others is just as important as expressing oneself clearly to them. 
D)  Much of the information leaders have comes from listening to what goes on around them.

Question 15

Leaders who are new college hires most likely fall into which of the following quadrants of the credibility matrix?

Accepted Answer

A)  First 
B)  Second 
C)  Third 
D)  Fourth 
A)  First 
B)  Second 
C)  Third 
D)  Fourth

Question 16

Which of the following statements about defensiveness is most likely FALSE?

Accepted Answer

A)  Defensiveness tends to occur when someone feels threatened. 
B)  Defensiveness is an unnatural reaction when someone is criticized. 
C)  Defensiveness lessens a person's ability to use information constructively. 
D)  Putting yourself in someone else's shoes lessens your level of defensiveness. 
A)  Defensiveness tends to occur when someone feels threatened. 
B)  Defensiveness is an unnatural reaction when someone is criticized. 
C)  Defensiveness lessens a person's ability to use information constructively. 
D)  Putting yourself in someone else's shoes lessens your level of defensiveness.

Question 17

Which of the following would be best for managing stress?

Accepted Answer

A)  Trying to breathe in a shallow manner 
B)  Using progressive muscle relaxation techniques 
C)  Consuming regular amounts of alcohol with peers 
D)  Avoiding discussions about work with family members 
A)  Trying to breathe in a shallow manner 
B)  Using progressive muscle relaxation techniques 
C)  Consuming regular amounts of alcohol with peers 
D)  Avoiding discussions about work with family members

Question 18

What are the two key components of credibility? Why is credibility important to leadership?

Accepted Answer

Credibility is made up of two components

Question 19

A leader's credo should describe what the leader believes in and will or will not stand for.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is the correct sequence of events according to the systems view of communication?

Accepted Answer

A)  Intention,reception,expression,feedback,interpretation,new intentions. 
B)  Intention,expression,reception,interpretation,feedback,new intentions. 
C)  New intentions,reception,expression,intention,interpretation,feedback. 
D)  Expression,new intention,feedback,interpretation,reception,intention. 
A)  Intention,reception,expression,feedback,interpretation,new intentions. 
B)  Intention,expression,reception,interpretation,feedback,new intentions. 
C)  New intentions,reception,expression,intention,interpretation,feedback. 
D)  Expression,new intention,feedback,interpretation,reception,intention.

Which of the following would most likely result from too much stress?

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Credibility is made up of three components: expertise,commitment and relationships.

Name five tips for running meetings provided by Guth and Shaw.

Studies show that credibility is one of the most important components of leadership success.

_____ is defined as the process by which we perceive and respond to situations that challenge us.

_____ is an effort to attain objectives by attacking or hurting others.

Which of the following is the most important step in conducting a meeting?

Differentiate between active listening and passive listening.

Which of the following statements is most likely true about active listening?

Meetings should only be called if the potential benefits outweigh the costs.

Leaders should praise followers in public and punish them in private.

According to the research of Hogan and Morrison,creative people lack assertiveness and are overly concerned with money and success.

Which of the following statements is NOT accurate concerning listening?

Leaders who are new college hires most likely fall into which of the following quadrants of the credibility matrix?

Which of the following statements about defensiveness is most likely FALSE?

Which of the following would be best for managing stress?

What are the two key components of credibility? Why is credibility important to leadership?

A leader's credo should describe what the leader believes in and will or will not stand for.

Which of the following is the correct sequence of events according to the systems view of communication?

What Do We Mean by Leadership

Leader Development

Skills for Developing Yourself As a Leader

Power and Influence

Values, Ethics, and Character

Leadership Attributes

Leadership Behavior

Motivation, Satisfaction, and Performance

Groups, Teams, and Their Leadership

Skills for Developing Others

The Situation

Contingency Theories of Leadership

Leadership and Change

The Dark Side of Leadership

Skills for Optimizing Leadership As Situations Change

Filters

Exam 8: Skills for Building Personal Credibility and Influencing Others

Which of the following would most likely result from too much stress?

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Credibility is made up of three components: expertise,commitment and relationships.

Name five tips for running meetings provided by Guth and Shaw.

Studies show that credibility is one of the most important components of leadership success.

_____ is defined as the process by which we perceive and respond to situations that challenge us.

_____ is an effort to attain objectives by attacking or hurting others.

Which of the following is the most important step in conducting a meeting?

Differentiate between active listening and passive listening.

Which of the following statements is most likely true about active listening?

Meetings should only be called if the potential benefits outweigh the costs.

Leaders should praise followers in public and punish them in private.

According to the research of Hogan and Morrison,creative people lack assertiveness and are overly concerned with money and success.

Which of the following statements is NOT accurate concerning listening?

Leaders who are new college hires most likely fall into which of the following quadrants of the credibility matrix?

Which of the following statements about defensiveness is most likely FALSE?

Which of the following would be best for managing stress?

What are the two key components of credibility? Why is credibility important to leadership?

A leader's credo should describe what the leader believes in and will or will not stand for.

Which of the following is the correct sequence of events according to the systems view of communication?

What Do We Mean by Leadership

Leader Development

Skills for Developing Yourself As a Leader

Power and Influence

Values, Ethics, and Character

Leadership Attributes

Leadership Behavior

Motivation, Satisfaction, and Performance

Groups, Teams, and Their Leadership

Skills for Developing Others

The Situation

Contingency Theories of Leadership

Leadership and Change

The Dark Side of Leadership

Skills for Optimizing Leadership As Situations Change

Filters