Exam 1: Effective Managers Understand Organizational Behavior

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The psychological contract between workers and employers specifies what each expects to give and receive from the other.What can you offer an employer,and what do you expect in return?

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A major goal of Zappos is to treat its __________ with integrity,honesty,and commitment.

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According to Frederick W.Taylor,father of scientific management,management and labor must operate independently to achieve the maximum good for society.

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_______________ is the ability to get someone to do something you want to be done,or to make things happen the way you want them to happen.

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A culturally diverse workforce is becoming a reality in the United States.

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The Hawthorne studies originally concluded that supportive managers paying attention to workers made them more productive.However,a reanalysis of the data suggested that the productivity increase was due to managerial discipline and _______________.

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Competition has caused many organizations to make quality _______ priority.

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List three measures of efficiency.

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The formal and modern study of management started in Babylonia,around 5000 B.C.

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Every organization must respond to the needs of _______________.

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Which of the following statements about motivation is true?

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What are the four basic elements of a system?

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In 1886,an engineer named Frederick W.Taylor presented a paper on scientific management at a national meeting of engineers that was titled "The Engineer as _______________."

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What is the "Hawthorne effect"?

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Japan and China are basically _________ societies in terms of race.

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A new industrial era began in the United States around the time of the Civil War.

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What abilities will managers need to be successful in the 21st century? Which of these abilities do you have now? How do you plan to acquire the others?

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What are some of the conclusions about human behavior in the workplace that were uncovered by the Hawthorne studies?

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Fayol's approach to management was significant,in that it contributed to all of the following developments and positions except:

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Describe the disciplines that have contributed to the field of organizational behavior.Which do you feel had the largest impact?

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