Exam 9: Performance Evaluation and Management

What is W.Edward Deming's major complaint about the management by objective evaluation system?

Why should a supervisor using the critical incident technique keep a log of observations?

For an evaluation system to work well,the employees must:

In its simplest form,an evaluation checklist is a set of objectives or descriptive statements.

Brito v .Zia Company,the court ruled that the company

Why did Deming believe performance appraisals were flawed?

When taking a management by objectives (MBO)approach to performance evaluation,which of the following steps would typically be last?

Are TQM and MBO incompatible?

Which of the following is not a negative feature of a 360-degree appraisal system?

Halo errors always have a positive effect.

Performance evaluation systems typically break down because they are _______________.

What is the difference between halo error and true halo?

One of the primary reasons for conducting job analyses is to _______________.

What are the major differences are there between the BOS and BARS techniques?

Most studies indicate that performance can be measured effectively with a single criteria.

_____________ refers to a measure of performance being consistent.

A student who feels that he/she worked hard and was fairly awarded a grade of "B" will be most likely to say:

Training programs that focus on observation and recording skills offer fewer improvements in rating accuracy than those that simply focus on errors.

The first step in developing a systematic performance evaluation system is to :

Some estimates suggest that ___ percent of companies using 360-degree programs used the information to help with personnel decisions such as merit pay increases and promotions.