Exam 13: Training and Development

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Three questions need to be asked to determine if a situation is a "can't do" or "won't do." The first question is,"Does the person know what to do?" What are the remaining two questions?

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Could the person do the job if he or she wanted to,and does the person want to do the job.

According to Thorndike's classic law of effect,of several responses to the same situation,those that are accompanied or closely followed by _________ will be more likely to recur and those which are accompanied or closely followed by ________ will be less likely to occur.

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A

What is Thorndike's classic law of effect?

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According to Thorndike's classic law of effect,of several responses to the same situation,those that are accompanied or closely followed by satisfaction will be more likely to recur and those which are accompanied or closely followed by discomfort will be less likely to occur.

The techniques of the humanist approach to development (associated with Carl Rogers)include all of the following except:

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What is team building and what is it designed to do?

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Some people consider punishment a poor approach to learning for all the following reasons except:

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Whether the employee learned the facts or guidelines covered in the program would be considered a ________ criteria for evaluating training?

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Behavior modification is individual learning through _______________.

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In the ________ method of training,just the bare outlines of a problem are given initially,and the students are assigned a role in which to view the incident.

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Leadership,teamwork,and risk-taking are top-priority items in _______________ programs.

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The trainer using the case method must guard against _______________.

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Needs assessment usually involves all of the following except:

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Deciding on a training and/or development approach is done by weighing all of the following criteria except:

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Team learning has to do with discovering a shared picture of the future that will foster genuine commitment and enrollment,rather than just compliance.

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One of the best and most frequently used methods of training new managers is _______________.

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There are four steps in the process of behavior modeling.What are they?

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All of the following represent the philosophy espoused in Peter Senge's landmark book,"The Fifth Discipline," except:

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A behaviorist,told that an employee is not performing well,would probably ask,"_____________?"

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______________ involves the determination of who needs training and their readiness for training.

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One approach to management training is to provide transitory anticipatory experiences.Explain how this approach works.

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