Question 1

To improve rater performance,the use of memory aids is encouraged.A critical incident file is an example of this.

Accepted Answer

A) True 
 B)False

Question 2

Research has found that self-appraisals are most effective with culturally diverse employees.

Accepted Answer

A) True 
 B)False

Question 3

Armando has been working hard with an eye on a promotion.But when the list for promotion was posted,Armando's name was not on it.The spot was awarded to Bill,an employee who was widely viewed to be the supervisor's favorite.What impact will this have on Armando's performance?

Accepted Answer

A) Armando may feel that performance has little instrumentality for meeting his goals. 
B) Armando might cut back on his work hours and effort. 
C) Armando may feel the organization is treating him unfairly. 
D) All of these might be impacts. 
E) None of these is an impact. 
A) Armando may feel that performance has little instrumentality for meeting his goals. 
B) Armando might cut back on his work hours and effort. 
C) Armando may feel the organization is treating him unfairly. 
D) All of these might be impacts. 
E) None of these is an impact.

Question 4

List the three types of performance criteria.

Accepted Answer

Trait-base

Question 5

How would you describe a performance appraisal that does not measure job behaviors that are relevant to the job and does measure job behaviors that are not relevant to the job?

Accepted Answer

Deficient

Question 6

Which of the following statements about management by objectives (MBO)is true?

Accepted Answer

A) MBO will not succeed without the total commitment of management to the process. 
B) MBO requires subordinates to set their own goals as part of their growth and development. 
C) MBO begins with the establishment of employee objectives for the upcoming performance period. 
D) Even under the best of circumstances,MBO does not lead to immediate increases in productivity. 
E) All of the above statements about management by objectives (MBO)are truE. 
A) MBO will not succeed without the total commitment of management to the process. 
B) MBO requires subordinates to set their own goals as part of their growth and development. 
C) MBO begins with the establishment of employee objectives for the upcoming performance period. 
D) Even under the best of circumstances,MBO does not lead to immediate increases in productivity. 
E) All of the above statements about management by objectives (MBO)are truE.

Question 7

A performance appraisal evaluator who was using the anniversary model would perform evaluations:

Accepted Answer

A) at the end of every fiscal year 
B) when specific projects were concluded 
C) according to when employees joined the organization 
D) according to the hierarchical levels of the organization 
E) every time the employee needed reinforcement 
A) at the end of every fiscal year 
B) when specific projects were concluded 
C) according to when employees joined the organization 
D) according to the hierarchical levels of the organization 
E) every time the employee needed reinforcement

Question 8

Some experts argue that organizations undergoing rapid change should evaluate employee's adaptive performance.Which of the following is not an aspect of adaptive performance?

Accepted Answer

A) dealing with uncertainty 
B) handling work stress 
C) creative problem solving 
D) attending to detail 
E) learning ability 
A) dealing with uncertainty 
B) handling work stress 
C) creative problem solving 
D) attending to detail 
E) learning ability

Question 9

Top management must be clearly committed to the management by objectives (MBO)process for it to be effective.

Accepted Answer

A) True 
 B)False

Question 10

Of all the possible sources for performance judgments,why is the supervisor the best source for such information?

Accepted Answer

They have

Question 11

When an employee asks "What consequences will follow from my decision to perform?" they are considering the _____ of their action.

Accepted Answer

A) expectancy 
B) instrumentality 
C) valence 
D) outcome 
E) satisfaction 
A) expectancy 
B) instrumentality 
C) valence 
D) outcome 
E) satisfaction

Question 12

Behaviorally anchored rating scales:

Accepted Answer

A) must be modified as jobs change and performance expectations shift 
B) are time-consuming to develop 
C) provide employees with results they can use to improve their performances 
D) are based on behavioral incidents 
E) are accurately described by all of the above 
A) must be modified as jobs change and performance expectations shift 
B) are time-consuming to develop 
C) provide employees with results they can use to improve their performances 
D) are based on behavioral incidents 
E) are accurately described by all of the above

Question 13

Good goals are:

Accepted Answer

A) easy to achieve 
B) challenging 
C) subjective 
D) flexible 
E) independent of strategy 
A) easy to achieve 
B) challenging 
C) subjective 
D) flexible 
E) independent of strategy

Question 14

Results-based formats for performance measurement:

Accepted Answer

A) works best for employees that perform different tasks on a daily basis like a lawyer or an engineer 
B) are basically problem-free 
C) can ignore important job behaviors that are difficult to quantify 
D) are typically used by companies where how a task is accomplished is as important as if it is accomplished 
E) are accurately described by all of the above 
A) works best for employees that perform different tasks on a daily basis like a lawyer or an engineer 
B) are basically problem-free 
C) can ignore important job behaviors that are difficult to quantify 
D) are typically used by companies where how a task is accomplished is as important as if it is accomplished 
E) are accurately described by all of the above

Question 15

Upward appraisals occur when:

Accepted Answer

A) customers fill out satisfaction forms 
B) a sample of customers are surveyed about employee competence 
C) employees evaluate their managers 
D) individual appraisals are combined to create departmental appraisals 
E) MBO is used 
A) customers fill out satisfaction forms 
B) a sample of customers are surveyed about employee competence 
C) employees evaluate their managers 
D) individual appraisals are combined to create departmental appraisals 
E) MBO is used

Question 16

Michelle works for a large fast-food restaurant chain.Her job is to visit different restaurants in the chain and rate their speed of service,quality of food,cleanliness of store and restrooms,and properly displayed promotional materials.From this brief description of Michelle's job,it is obvious that the fast-food restaurant chain uses _____ criteria in its performance measurements.

Accepted Answer

A) input-based 
B) trait-based 
C) results-based 
D) behavioral-based 
E) environmental-based 
A) input-based 
B) trait-based 
C) results-based 
D) behavioral-based 
E) environmental-based

Question 17

Factors that influence employee motivation include all of following except

Accepted Answer

A) performance expectations and goals 
B) performance of independent others 
C) employee confidence and competencies 
D) the KSA's of the supervisor 
E) ongoing feedback 
A) performance expectations and goals 
B) performance of independent others 
C) employee confidence and competencies 
D) the KSA's of the supervisor 
E) ongoing feedback

Question 18

Your text says that motivation consists of two elements.The first is the decision about which behaviors to engage in and the second element is the decision about:

Accepted Answer

A) which behaviors to not engage in 
B) how much status the behavior will bring you 
C) what you will gain from this behavior 
D) how much effort to expend on this behavior 
E) will your supervisor be aware of this behavior 
A) which behaviors to not engage in 
B) how much status the behavior will bring you 
C) what you will gain from this behavior 
D) how much effort to expend on this behavior 
E) will your supervisor be aware of this behavior

Question 19

Why would an organization decide to use focal-point reviews instead of the less burdensome anniversary model for performance appraisals?

Accepted Answer

The major advantage of focal-point revie

Question 20

Punishment:

Accepted Answer

A) is used to decrease the frequency of undesirable behavior 
B) has no undesirable side effects 
C) includes cuts in pay,demotion,and coaching 
D) should not be used if the organization wants to achieve immediate results 
E) is accurately described by all of the above 
A) is used to decrease the frequency of undesirable behavior 
B) has no undesirable side effects 
C) includes cuts in pay,demotion,and coaching 
D) should not be used if the organization wants to achieve immediate results 
E) is accurately described by all of the above

To improve rater performance,the use of memory aids is encouraged.A critical incident file is an example of this.

Research has found that self-appraisals are most effective with culturally diverse employees.

Armando has been working hard with an eye on a promotion.But when the list for promotion was posted,Armando's name was not on it.The spot was awarded to Bill,an employee who was widely viewed to be the supervisor's favorite.What impact will this have on Armando's performance?

List the three types of performance criteria.

How would you describe a performance appraisal that does not measure job behaviors that are relevant to the job and does measure job behaviors that are not relevant to the job?

Which of the following statements about management by objectives (MBO)is true?

A performance appraisal evaluator who was using the anniversary model would perform evaluations:

Some experts argue that organizations undergoing rapid change should evaluate employee's adaptive performance.Which of the following is not an aspect of adaptive performance?

Top management must be clearly committed to the management by objectives (MBO)process for it to be effective.

Of all the possible sources for performance judgments,why is the supervisor the best source for such information?

When an employee asks "What consequences will follow from my decision to perform?" they are considering the _____ of their action.

Behaviorally anchored rating scales:

Good goals are:

Results-based formats for performance measurement:

Upward appraisals occur when:

Factors that influence employee motivation include all of following except

Your text says that motivation consists of two elements.The first is the decision about which behaviors to engage in and the second element is the decision about:

Why would an organization decide to use focal-point reviews instead of the less burdensome anniversary model for performance appraisals?

Punishment:

Managing Human Resources

Understanding the External and Organizational Environments

Hr Planning for Alignment and Change

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Workplace Safety and Health

Understanding Unionization and Collective Bargaining

Filters

Exam 9: Conducting Performance Management

To improve rater performance,the use of memory aids is encouraged.A critical incident file is an example of this.

Research has found that self-appraisals are most effective with culturally diverse employees.

Armando has been working hard with an eye on a promotion.But when the list for promotion was posted,Armando's name was not on it.The spot was awarded to Bill,an employee who was widely viewed to be the supervisor's favorite.What impact will this have on Armando's performance?

List the three types of performance criteria.

How would you describe a performance appraisal that does not measure job behaviors that are relevant to the job and does measure job behaviors that are not relevant to the job?

Which of the following statements about management by objectives (MBO)is true?

A performance appraisal evaluator who was using the anniversary model would perform evaluations:

Some experts argue that organizations undergoing rapid change should evaluate employee's adaptive performance.Which of the following is not an aspect of adaptive performance?

Top management must be clearly committed to the management by objectives (MBO)process for it to be effective.

Of all the possible sources for performance judgments,why is the supervisor the best source for such information?

When an employee asks "What consequences will follow from my decision to perform?" they are considering the _____ of their action.

Behaviorally anchored rating scales:

Good goals are:

Results-based formats for performance measurement:

Upward appraisals occur when:

Factors that influence employee motivation include all of following except

Your text says that motivation consists of two elements.The first is the decision about which behaviors to engage in and the second element is the decision about:

Why would an organization decide to use focal-point reviews instead of the less burdensome anniversary model for performance appraisals?

Punishment:

Managing Human Resources

Understanding the External and Organizational Environments

Hr Planning for Alignment and Change

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Workplace Safety and Health

Understanding Unionization and Collective Bargaining

Filters