Question 1

Dissatisfaction with _____ led to the development of the behaviorally anchored rating scales.

Accepted Answer

A) straight ranking 
B) forced distribution 
C) management by objectives 
D) output-based formats 
E) graphics rating scales 
A) straight ranking 
B) forced distribution 
C) management by objectives 
D) output-based formats 
E) graphics rating scales

Question 2

Claudette has chronic pain syndrome.When she is in pain,it causes her to have a contorted facial expression that is disturbing to some of her co-workers.Some of them secretly avoid working with Claudette.Claudette is an average performer.Oscar,one of the best performing workers is particularly upset by Claudette's expressions,and he told you (the V.P.of HR)that he intends to quit unless you discharge Claudette.Claudette can be easily replaced.Oscar cannot.What is your response?

Accepted Answer

A) Restructure Claudette's performance standards to include a "pleasant facial expression." 
B) Discharge Claudette because it is unfair to hinder the performance of the department. 
C) Document any performance problems caused by employee unwillingness to work with Claudette.Once these performance problems have reached a certain level,you can make the decision whether to keep or to discharge Claudette. 
D) Claudette's facial expression is not a job-related performance issue for which you can discharge her. 
E) All of the above are legal options. 
A) Restructure Claudette's performance standards to include a "pleasant facial expression." 
B) Discharge Claudette because it is unfair to hinder the performance of the department. 
C) Document any performance problems caused by employee unwillingness to work with Claudette.Once these performance problems have reached a certain level,you can make the decision whether to keep or to discharge Claudette. 
D) Claudette's facial expression is not a job-related performance issue for which you can discharge her. 
E) All of the above are legal options.

Question 3

Appraisals and feedback should be developed and conducted the same way for all employees,whether they are working as individuals or in teams.

Accepted Answer

A) True 
 B)False

Question 4

The direct index approach to performance appraisals is a results based-format that:

Accepted Answer

A) uses subjective criteria such as turnover and absenteeism 
B) provides clear,unambiguous direction to employees regarding desired job outcomes 
C) uses an absolute standard format 
D) uses a norm-referenced format 
E) is more often adversely affected by rater bias than other performance appraisal methods 
A) uses subjective criteria such as turnover and absenteeism 
B) provides clear,unambiguous direction to employees regarding desired job outcomes 
C) uses an absolute standard format 
D) uses a norm-referenced format 
E) is more often adversely affected by rater bias than other performance appraisal methods

Question 5

Discuss neutralization as a means of dealing with an employee whose performance does not improve after repeated warnings and counseling.

Accepted Answer

Neutralizing a problem employee involves

Question 6

During his first weeks on the job,Rick had a lot of trouble getting adjusted to his new position as maintenance engineer for an amusement park.He made quite a few small mistakes while learning how to perform his job.After three months on the job,Rick settled down and proved to be an excellent maintenance engineer.However,Rick's supervisor categorized Rick as a poor worker during those first months on the job.The supervisor does not notice anything positive about Rick's performance;he is always looking for something wrong in the way Rick has performed his job.It was with this mindset that the supervisor filled out Rick's performance appraisal.The supervisor committed which of the following rating errors?

Accepted Answer

A) central tendency 
B) strictness 
C) halo and horn 
D) primacy 
E) recency 
A) central tendency 
B) strictness 
C) halo and horn 
D) primacy 
E) recency

Question 7

Behavioral observation scales:

Accepted Answer

A) measure how frequently employees engage in certain behaviors 
B) are a norm-referenced appraisal format 
C) require little time for completion of an appraisal using this format 
D) require less training for the rater than most other methods of appraisal 
E) are accurately described by all of the above 
A) measure how frequently employees engage in certain behaviors 
B) are a norm-referenced appraisal format 
C) require little time for completion of an appraisal using this format 
D) require less training for the rater than most other methods of appraisal 
E) are accurately described by all of the above

Question 8

Martin Fisher is an HR professional who is in charge of performance appraisals at his organization.Performance appraisals are conducted for all of the company's employees at the end of June each year.That way employees in different departments can be compared as to how each is supporting the organizational objectives.He spends most of May getting ready for this:

Accepted Answer

A) review interval 
B) focal-point review 
C) fiscal review 
D) human resources audit 
E) annual organizational assessment 
A) review interval 
B) focal-point review 
C) fiscal review 
D) human resources audit 
E) annual organizational assessment

Question 9

Which of the following statements about focal-point review systems is true?

Accepted Answer

A) In a focal-point review system,each employee is appraised during the month in which he or she was hired. 
B) Comparisons of individual employees are difficult with a focal-point review. 
C) Focal-point reviews prevent the job of appraising performance from becoming burdensome. 
D) Focal-point reviews have no effect on productivity cycles. 
E) None of the above statements about focal-point review systems is truE. 
A) In a focal-point review system,each employee is appraised during the month in which he or she was hired. 
B) Comparisons of individual employees are difficult with a focal-point review. 
C) Focal-point reviews prevent the job of appraising performance from becoming burdensome. 
D) Focal-point reviews have no effect on productivity cycles. 
E) None of the above statements about focal-point review systems is truE.

Question 10

Performance management is used to do all of the following EXCEPT:

Accepted Answer

A) to evaluate employees 
B) to motivate employees 
C) to measure employees' performance 
D) to direct employees' behaviors 
E) all of the above are uses of performance management 
A) to evaluate employees 
B) to motivate employees 
C) to measure employees' performance 
D) to direct employees' behaviors 
E) all of the above are uses of performance management

Question 11

One reason performance appraisals fall short of achieving strategic objectives is the ambiguity around who owns responsibility for managing the performance management process.

Accepted Answer

A) True 
 B)False

Question 12

If the performance appraisal for a sales representative does not measure the skill and care he uses in providing follow-up service to his employees,the appraisal would be correctly described as:

Accepted Answer

A) contaminated 
B) inadequate 
C) tainted 
D) flawed 
E) deficient 
A) contaminated 
B) inadequate 
C) tainted 
D) flawed 
E) deficient

Question 13

In preparing the performance appraisals for her employees,the sales manager ranked Deb Ross as the overall best salesperson because she had the highest level of sales and Dave Autry as the overall worst salesperson because he had the lowest level of sales.The other salespeople were placed in order of their sales between Ross and Autry.Which type of performance appraisal format is being used in this example?

Accepted Answer

A) forced distribution 
B) graphics rating scale 
C) absolute standard 
D) straight ranking 
E) direct index approach 
A) forced distribution 
B) graphics rating scale 
C) absolute standard 
D) straight ranking 
E) direct index approach

Question 14

List the two most common types of norm-referenced performance appraisals.

Accepted Answer

Straight r

Question 15

What is the primary advantage that the graphics rating scale has over other performance appraisal formats?

Accepted Answer

The answer of What is the primary advantage that the...

Question 16

What type of measures would not be used if a rater were using a direct index approach to evaluating the work of a delivery truck driver?

Accepted Answer

A) the average number of deliveries made in a single day 
B) the number of complaints about late deliveries 
C) the average time spent in delivering a package from the company to the customer 
D) the driver's friendliness 
E) the number of days the driver was late getting to work 
A) the average number of deliveries made in a single day 
B) the number of complaints about late deliveries 
C) the average time spent in delivering a package from the company to the customer 
D) the driver's friendliness 
E) the number of days the driver was late getting to work

Question 17

What is another name for contextual performance?

Accepted Answer

Organizati

Question 18

Who is the evaluator in an upward appraisal?

Accepted Answer

The answer of Who is the evaluator in an upward...

Question 19

Which of the following is NOT a negative consequence of ineffective performance?

Accepted Answer

A) low morale 
B) high turnover 
C) poor financial performance 
D) increased competition 
E) all of the above 
A) low morale 
B) high turnover 
C) poor financial performance 
D) increased competition 
E) all of the above

Question 20

Which of the following is an example of an organizational citizenship behavior?

Accepted Answer

A) Sherman stayed late one night to help a co-worker finish preparing a video presentation for the company's stockholders. 
B) Robin's co-workers gladly gave up a Saturday of their time to help the organization's program to clean up a city park. 
C) Tyler volunteered to help with the company's booth at the trade show even though that was not part of her job. 
D) The marketing manager cooperated with workers in other departments to develop a mentoring program. 
E) All of the above are examples of organizational citizenship behaviors. 
A) Sherman stayed late one night to help a co-worker finish preparing a video presentation for the company's stockholders. 
B) Robin's co-workers gladly gave up a Saturday of their time to help the organization's program to clean up a city park. 
C) Tyler volunteered to help with the company's booth at the trade show even though that was not part of her job. 
D) The marketing manager cooperated with workers in other departments to develop a mentoring program. 
E) All of the above are examples of organizational citizenship behaviors.

Dissatisfaction with _____ led to the development of the behaviorally anchored rating scales.

Appraisals and feedback should be developed and conducted the same way for all employees,whether they are working as individuals or in teams.

The direct index approach to performance appraisals is a results based-format that:

Discuss neutralization as a means of dealing with an employee whose performance does not improve after repeated warnings and counseling.

Behavioral observation scales:

Which of the following statements about focal-point review systems is true?

Performance management is used to do all of the following EXCEPT:

One reason performance appraisals fall short of achieving strategic objectives is the ambiguity around who owns responsibility for managing the performance management process.

If the performance appraisal for a sales representative does not measure the skill and care he uses in providing follow-up service to his employees,the appraisal would be correctly described as:

List the two most common types of norm-referenced performance appraisals.

What is the primary advantage that the graphics rating scale has over other performance appraisal formats?

What type of measures would not be used if a rater were using a direct index approach to evaluating the work of a delivery truck driver?

What is another name for contextual performance?

Who is the evaluator in an upward appraisal?

Which of the following is NOT a negative consequence of ineffective performance?

Which of the following is an example of an organizational citizenship behavior?

Managing Human Resources

Understanding the External and Organizational Environments

Hr Planning for Alignment and Change

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Workplace Safety and Health

Understanding Unionization and Collective Bargaining

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Exam 9: Conducting Performance Management

Dissatisfaction with _____ led to the development of the behaviorally anchored rating scales.

Appraisals and feedback should be developed and conducted the same way for all employees,whether they are working as individuals or in teams.

The direct index approach to performance appraisals is a results based-format that:

Discuss neutralization as a means of dealing with an employee whose performance does not improve after repeated warnings and counseling.

Behavioral observation scales:

Which of the following statements about focal-point review systems is true?

Performance management is used to do all of the following EXCEPT:

One reason performance appraisals fall short of achieving strategic objectives is the ambiguity around who owns responsibility for managing the performance management process.

If the performance appraisal for a sales representative does not measure the skill and care he uses in providing follow-up service to his employees,the appraisal would be correctly described as:

List the two most common types of norm-referenced performance appraisals.

What is the primary advantage that the graphics rating scale has over other performance appraisal formats?

What type of measures would not be used if a rater were using a direct index approach to evaluating the work of a delivery truck driver?

What is another name for contextual performance?

Who is the evaluator in an upward appraisal?

Which of the following is NOT a negative consequence of ineffective performance?

Which of the following is an example of an organizational citizenship behavior?

Managing Human Resources

Understanding the External and Organizational Environments

Hr Planning for Alignment and Change

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Workplace Safety and Health

Understanding Unionization and Collective Bargaining

Filters