Question 1

When designing a performance appraisal for a purchasing agent,the HR professional should look at:

Accepted Answer

A) the individual's personal discipline 
B) the individual's written and oral skills 
C) whether the individual shows organizational citizenship 
D) whether the individual has high sales volume 
E) all of the above 
A) the individual's personal discipline 
B) the individual's written and oral skills 
C) whether the individual shows organizational citizenship 
D) whether the individual has high sales volume 
E) all of the above

Question 2

Punishment is frequently used by organizations because it can achieve relatively immediate results.

Accepted Answer

A) True 
 B)False

Question 3

Assume a rater thinks all blondes are dumb.When rating a blond female and two other females who are brunettes,the rater scored the blond lower on her performance evaluations even though her results were the same as the other two.This sort of stereotype-induced bias produces a rating error called the:

Accepted Answer

A) halo and horn 
B) strictness 
C) primacy 
D) recency 
E) leniency 
A) halo and horn 
B) strictness 
C) primacy 
D) recency 
E) leniency

Question 4

Which of the following is NOT a source of conflict associated with performance feedback?

Accepted Answer

A) differing perspectives 
B) timing 
C) preparation 
D) content of the discussion 
E) third-party intervention 
A) differing perspectives 
B) timing 
C) preparation 
D) content of the discussion 
E) third-party intervention

Question 5

Performance management is an informal,unstructured process used to measure,evaluate and influence an employee's job related attributes,behaviors,and performance results.

Accepted Answer

A) True 
 B)False

Question 6

"Shows company spirit" is a _____ item on a performance rating scale because it is _____.

Accepted Answer

A) good,a behavior 
B) good,it is objective 
C) bad,it involves multiple activities 
D) bad,it is ambiguous 
E) good,it is resistant to rater errors 
A) good,a behavior 
B) good,it is objective 
C) bad,it involves multiple activities 
D) bad,it is ambiguous 
E) good,it is resistant to rater errors

Question 7

A sales manager who was trying to rank fourteen salespeople was having trouble because two of her salespeople had more than $100,000 in sales,three had less than $30,000 in sales,and the rest fell in the middle.What method would you recommend the sales manager use if she wants to use a norm-referenced appraisal?

Accepted Answer

A) forced distribution 
B) graphics rating scale 
C) absolute standard 
D) behaviorally anchored rating scale 
E) direct index approach 
A) forced distribution 
B) graphics rating scale 
C) absolute standard 
D) behaviorally anchored rating scale 
E) direct index approach

Question 8

The objective of diagnosis in the feedback session is to understand factors that affect an employee's performance so the parties can attempt to resolve them.Which of the following is NOT a question to ask in the diagnosis process?

Accepted Answer

A) Were the goals specific and communicated to the employee? 
B) Does performing as desired matter to the employee? 
C) Does performing as expected result in some negative consequence for the employee? 
D) Are there positive consequences for performing as required? 
E) All of these questions are useful 
A) Were the goals specific and communicated to the employee? 
B) Does performing as desired matter to the employee? 
C) Does performing as expected result in some negative consequence for the employee? 
D) Are there positive consequences for performing as required? 
E) All of these questions are useful

Question 9

Coaching skills are the only skills really necessary for initiating and carrying out an effective interview session for discussing performance appraisal feedback.

Accepted Answer

A) True 
 B)False

When designing a performance appraisal for a purchasing agent,the HR professional should look at:

Punishment is frequently used by organizations because it can achieve relatively immediate results.

Which of the following is NOT a source of conflict associated with performance feedback?

Performance management is an informal,unstructured process used to measure,evaluate and influence an employee's job related attributes,behaviors,and performance results.

"Shows company spirit" is a _ item on a performance rating scale because it is _.

The objective of diagnosis in the feedback session is to understand factors that affect an employee's performance so the parties can attempt to resolve them.Which of the following is NOT a question to ask in the diagnosis process?

Coaching skills are the only skills really necessary for initiating and carrying out an effective interview session for discussing performance appraisal feedback.

Managing Human Resources

Understanding the External and Organizational Environments

Hr Planning for Alignment and Change

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Workplace Safety and Health

Understanding Unionization and Collective Bargaining

Filters

Exam 9: Conducting Performance Management

When designing a performance appraisal for a purchasing agent,the HR professional should look at:

Punishment is frequently used by organizations because it can achieve relatively immediate results.

Which of the following is NOT a source of conflict associated with performance feedback?

Performance management is an informal,unstructured process used to measure,evaluate and influence an employee's job related attributes,behaviors,and performance results.

"Shows company spirit" is a _____ item on a performance rating scale because it is _____.

The objective of diagnosis in the feedback session is to understand factors that affect an employee's performance so the parties can attempt to resolve them.Which of the following is NOT a question to ask in the diagnosis process?

Coaching skills are the only skills really necessary for initiating and carrying out an effective interview session for discussing performance appraisal feedback.

Managing Human Resources

Understanding the External and Organizational Environments

Hr Planning for Alignment and Change

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Workplace Safety and Health

Understanding Unionization and Collective Bargaining

Filters

"Shows company spirit" is a _ item on a performance rating scale because it is _.