Question 1

Recent research has shown that employees' use of social media is related to increased job satisfaction,performance,and retention.

Accepted Answer

A) True 
 B)False

Question 2

Joseph wants Taylor to pick up some snacks to bring to a meeting.In this case,Joseph is the ______ (the person wanting to communicate information),and Taylor is the _______ (the person,group,or organization for whom the message is intended).

Accepted Answer

A)  manager; subordinate 
B)  subordinate; manager 
C)  sender; receiver 
D)  receiver; sender 
E)  manager; receiver 
A)  manager; subordinate 
B)  subordinate; manager 
C)  sender; receiver 
D)  receiver; sender 
E)  manager; receiver

Question 3

Some organizations block employees' access to social media sites.This can

Accepted Answer

A)  ensure increased productivity for all employees. 
B)  damage employee morale and loyalty. 
C)  ensure that employees use personal cell phones at work. 
D)  encourage employees to follow up on work e-mails at home. 
E)  show employees that you trust their judgment. 
A)  ensure increased productivity for all employees. 
B)  damage employee morale and loyalty. 
C)  ensure that employees use personal cell phones at work. 
D)  encourage employees to follow up on work e-mails at home. 
E)  show employees that you trust their judgment.

Question 4

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Accepted Answer

A) True 
 B)False

Question 5

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

Accepted Answer

A)  They need to ensure that social media will always be beneficial to the organization. 
B)  It can create many legal, financial, and personnel risks. 
C)  It can make employees happy to keep up with their friends during the day. 
D)  People are always more productive using social media. 
E)  It's more efficient than having employees make personal calls at work. 
A)  They need to ensure that social media will always be beneficial to the organization. 
B)  It can create many legal, financial, and personnel risks. 
C)  It can make employees happy to keep up with their friends during the day. 
D)  People are always more productive using social media. 
E)  It's more efficient than having employees make personal calls at work.

Question 6

Raj is listening to his parents,who are unhappy about his grades.He is sitting in the chair,with his legs crossed and arms folded.Raj is communicating

Accepted Answer

A)  defensiveness. 
B)  immediacy. 
C)  liking. 
D)  happiness. 
E)  boredom. 
A)  defensiveness. 
B)  immediacy. 
C)  liking. 
D)  happiness. 
E)  boredom.

Question 7

If a manager wants to reduce the chances of an employee becoming defensive,he or she should

Accepted Answer

A)  be controlling. 
B)  be evaluative. 
C)  exhibit empathy. 
D)  act superior. 
E)  act superior 
A)  be controlling. 
B)  be evaluative. 
C)  exhibit empathy. 
D)  act superior. 
E)  act superior

Question 8

Amy receives a note from Carrie,asking her to pick up some materials for a project from Staples.Amy does the shopping,but misses a few items because she can't decipher Carrie's writing.This is an example of

Accepted Answer

A)  Feedback. 
B)  decoding. 
C)  encoding. 
D)  noise. 
E)  media richness. 
A)  Feedback. 
B)  decoding. 
C)  encoding. 
D)  noise. 
E)  media richness.

Question 9

_________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.

Accepted Answer

A)  Linguistic intelligence 
B)  Linguistic style 
C)  Active style 
D)  Defensive communication style 
E)  Linguistic source 
A)  Linguistic intelligence 
B)  Linguistic style 
C)  Active style 
D)  Defensive communication style 
E)  Linguistic source

Question 10

______ is one advantage of having a face-to-face conversation.

Accepted Answer

A)  Immediate Feedback 
B)  Speed of communication 
C)  Additional noise 
D)  A written record 
E)  Creating an impersonal, formal mood 
A)  Immediate Feedback 
B)  Speed of communication 
C)  Additional noise 
D)  A written record 
E)  Creating an impersonal, formal mood

Question 11

Women are more likely to _______ compared to men.

Accepted Answer

A)  share credit 
B)  hide emotions 
C)  communicate more aggressively 
D)  interrupt others 
E)  see conversations as a way to maintain the upper hand 
A)  share credit 
B)  hide emotions 
C)  communicate more aggressively 
D)  interrupt others 
E)  see conversations as a way to maintain the upper hand

Question 12

Dana is trying to talk to a client from Russia,but his Russian accent is so thick that she can hardly understand what he is saying.In this situation,________ hampers Dana's communication with her client.

Accepted Answer

A)  the use of jargon 
B)  a semantic barrier 
C)  noise 
D)  genderflex 
E)  low media richness 
A)  the use of jargon 
B)  a semantic barrier 
C)  noise 
D)  genderflex 
E)  low media richness

Question 13

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

Accepted Answer

A)  10 percent 
B)  20 percent 
C)  30 percent 
D)  50 percent 
E)  65 to 95 percent 
A)  10 percent 
B)  20 percent 
C)  30 percent 
D)  50 percent 
E)  65 to 95 percent

Question 14

When a receiver expresses a reaction to the sender's message,he or she is

Accepted Answer

A)  decoding. 
B)  encoding. 
C)  providing Feedback. 
D)  providing noise. 
E)  understanding. 
A)  decoding. 
B)  encoding. 
C)  providing Feedback. 
D)  providing noise. 
E)  understanding.

Question 15

Which of the following is not a suggestion as to improving communications between generations?

Accepted Answer

A)  Match the degree of formality with the culture. 
B)  Use a variety of communication tools. 
C)  Avoid stereotypes. 
D)  Be aware of different values and motives. 
E)  Embrace the most current technology. 
A)  Match the degree of formality with the culture. 
B)  Use a variety of communication tools. 
C)  Avoid stereotypes. 
D)  Be aware of different values and motives. 
E)  Embrace the most current technology.

Question 16

Malcolm's boss just came into his office,obviously upset,and said,"I'm tired of you being late all the time on these projects.You need to clean up your act!" Malcolm is likeliest to respond by

Accepted Answer

A)  becoming an active listener. 
B)  becoming defensive. 
C)  correcting his problems immediately. 
D)  increasing the effort he puts into his work. 
E)  experiencing increased job satisfaction. 
A)  becoming an active listener. 
B)  becoming defensive. 
C)  correcting his problems immediately. 
D)  increasing the effort he puts into his work. 
E)  experiencing increased job satisfaction.

Question 17

Harry is thinking about meeting Connie.He writes a text message to Connie,inviting her for a drink at the local bar.This is an example of

Accepted Answer

A)  decoding. 
B)  Feedback. 
C)  noise. 
D)  encoding. 
E)  miscommunication. 
A)  decoding. 
B)  Feedback. 
C)  noise. 
D)  encoding. 
E)  miscommunication.

Recent research has shown that employees' use of social media is related to increased job satisfaction,performance,and retention.

Joseph wants Taylor to pick up some snacks to bring to a meeting.In this case,Joseph is the (the person wanting to communicate information),and Taylor is the _ (the person,group,or organization for whom the message is intended).

Some organizations block employees' access to social media sites.This can

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

Raj is listening to his parents,who are unhappy about his grades.He is sitting in the chair,with his legs crossed and arms folded.Raj is communicating

If a manager wants to reduce the chances of an employee becoming defensive,he or she should

Amy receives a note from Carrie,asking her to pick up some materials for a project from Staples.Amy does the shopping,but misses a few items because she can't decipher Carrie's writing.This is an example of

_________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.

______ is one advantage of having a face-to-face conversation.

Women are more likely to _______ compared to men.

Dana is trying to talk to a client from Russia,but his Russian accent is so thick that she can hardly understand what he is saying.In this situation,________ hampers Dana's communication with her client.

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

When a receiver expresses a reaction to the sender's message,he or she is

Which of the following is not a suggestion as to improving communications between generations?

Malcolm's boss just came into his office,obviously upset,and said,"I'm tired of you being late all the time on these projects.You need to clean up your act!" Malcolm is likeliest to respond by

Harry is thinking about meeting Connie.He writes a text message to Connie,inviting her for a drink at the local bar.This is an example of

Making OB Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters

Exam 9: Communication in the Digital Age

Recent research has shown that employees' use of social media is related to increased job satisfaction,performance,and retention.

Joseph wants Taylor to pick up some snacks to bring to a meeting.In this case,Joseph is the ______ (the person wanting to communicate information),and Taylor is the _______ (the person,group,or organization for whom the message is intended).

Some organizations block employees' access to social media sites.This can

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

Raj is listening to his parents,who are unhappy about his grades.He is sitting in the chair,with his legs crossed and arms folded.Raj is communicating

If a manager wants to reduce the chances of an employee becoming defensive,he or she should

Amy receives a note from Carrie,asking her to pick up some materials for a project from Staples.Amy does the shopping,but misses a few items because she can't decipher Carrie's writing.This is an example of

_________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.

______ is one advantage of having a face-to-face conversation.

Women are more likely to _______ compared to men.

Dana is trying to talk to a client from Russia,but his Russian accent is so thick that she can hardly understand what he is saying.In this situation,________ hampers Dana's communication with her client.

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

When a receiver expresses a reaction to the sender's message,he or she is

Which of the following is not a suggestion as to improving communications between generations?

Malcolm's boss just came into his office,obviously upset,and said,"I'm tired of you being late all the time on these projects.You need to clean up your act!" Malcolm is likeliest to respond by

Harry is thinking about meeting Connie.He writes a text message to Connie,inviting her for a drink at the local bar.This is an example of

Making OB Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters

Joseph wants Taylor to pick up some snacks to bring to a meeting.In this case,Joseph is the (the person wanting to communicate information),and Taylor is the _ (the person,group,or organization for whom the message is intended).