Question 1

Which of the following is not one of the predominant models of the causes of job satisfaction?

Accepted Answer

A)  Value attainment 
B)  Dispositional factors 
C)  Cognitive dissonance 
D)  Equity 
E)  Met expectations 
A)  Value attainment 
B)  Dispositional factors 
C)  Cognitive dissonance 
D)  Equity 
E)  Met expectations C

Question 2

The president of American Systems announces that all employees will be going on a trip to San Francisco.Some employees like the idea and some don't.According to the _________ component of attitudes,these evaluations reflect the feelings of the employees.

Accepted Answer

A)  behavioral 
B)  affective 
C)  cognitive 
D)  normative 
E)  intellectual 
A)  behavioral 
B)  affective 
C)  cognitive 
D)  normative 
E)  intellectual B

Question 3

Johan believes that saving the earth is our most important responsibility.He will be strongly committed to an employer who issues hybrid cars to all sales people,emphasizes recycling,and supports volunteerism to clean up the local river.

Accepted Answer

A) True 
 B)False  True

Question 4

According to research,the relationship between job performance and job satisfaction is best summarized by which of the following statements?

Accepted Answer

A)  Higher levels of job satisfaction lead to higher job performance. 
B)  Higher levels of job performance lead to higher job satisfaction. 
C)  Both variables indirectly influence each other. 
D)  These variables are both caused by personality factors. 
E)  There is no relationship between job performance and job satisfaction. 
A)  Higher levels of job satisfaction lead to higher job performance. 
B)  Higher levels of job performance lead to higher job satisfaction. 
C)  Both variables indirectly influence each other. 
D)  These variables are both caused by personality factors. 
E)  There is no relationship between job performance and job satisfaction.

Question 5

________ is the harnessing of organization members' selves to their work roles.

Accepted Answer

A)  Employee involvement 
B)  Employee engagement 
C)  Organization commitment 
D)  Job satisfaction 
E)  Organizational citizenship behavior 
A)  Employee involvement 
B)  Employee engagement 
C)  Organization commitment 
D)  Job satisfaction 
E)  Organizational citizenship behavior

Question 6

Maria focuses on community volunteerism,while Anna focuses on getting a promotion at work._____ are represented by Maria's and Anna's focuses.

Accepted Answer

A)  Personal attitudes 
B)  Workplace attitudes 
C)  Endpoints of one of the dimensions of values 
D)  Cognitions 
E)  Behaviors 
A)  Personal attitudes 
B)  Workplace attitudes 
C)  Endpoints of one of the dimensions of values 
D)  Cognitions 
E)  Behaviors

Question 7

______ is defined by restraint of actions,inclinations,and impulses likely to upset or harm others and violate social expectations or norms.

Accepted Answer

A)  Benevolence 
B)  Security 
C)  Tradition 
D)  Conformity 
E)  Universalism 
A)  Benevolence 
B)  Security 
C)  Tradition 
D)  Conformity 
E)  Universalism

Question 8

The head of ABC Company announces that the company is going to start a weekend project teaching self-defense techniques to underprivileged kids in the neighborhood.Thomas decides to register for the project,as he is a trained kickboxer.This action of Thomas reflects the __________ component of his attitude.

Accepted Answer

A)  behavioral 
B)  affective 
C)  cognitive 
D)  normative 
E)  intellectual 
A)  behavioral 
B)  affective 
C)  cognitive 
D)  normative 
E)  intellectual

Question 9

Jason is working at Sushow Motors.The position,as originally described,involved conducting research with customers.Instead,Jason is answering phones and filing.He's very unhappy and thinks he should find another job.This thought process is

Accepted Answer

A)  withdrawal cognitions. 
B)  employee review. 
C)  perceived stress. 
D)  organizational behavior. 
E)  job dissatisfaction. 
A)  withdrawal cognitions. 
B)  employee review. 
C)  perceived stress. 
D)  organizational behavior. 
E)  job dissatisfaction.

Question 10

Turnover is always bad for organizations.

Accepted Answer

A) True 
 B)False

Question 11

Wanderlust Tech Group creates new video games.The staff consists of young,tech-savvy college graduates.Over 80 percent of employees in this close-knit company are recognized "gamers." They have fun together in and out of work.
Recently,management has noticed increased turnover and teams have missed several project deadlines.The company changed its hiring criteria about eight months ago to include values associated with self-transcendence and conservation.Human Resources feels that these traits are consistent with the company's vision and goals.A recent employee attitude survey showed that younger employees prefer to work in autonomous teams in which they have more latitude over how the work gets done.While management likes the value of autonomy,it believes that teams need a team leader.The survey further showed that employees desire more recognition and more career paths.The company is relatively small and there are not many managerial positions that can be used for promotions.Results confirmed high levels of employee commitment and perceived organizational support.
Some of the more tenured employees have become disgruntled about the salaries paid to new hires.New hires are making only a few thousand dollars a year less than more experienced people.The company feels that it's progressive policy about telecommuting allows employees to work from home and should allay any complaints about pay.
Using the 3-Step Problem-Solving Approach,describe how management can address these issues.

Accepted Answer

Wanderlust hires young graduates who lov

Question 12

What is OCB? Why does it matter to managers? Now provide an example of how OCB applies to your life in college.

Accepted Answer

Organizational citizenship behavior (OCB

Question 13

The _________ model suggests that managers should structure the work environment and rewards to match employees.

Accepted Answer

A)  met expectations 
B)  need fulfillment 
C)  equity 
D)  value attainment 
E)  dispositional components 
A)  met expectations 
B)  need fulfillment 
C)  equity 
D)  value attainment 
E)  dispositional components

Question 14

Genevieve is a very religious person who does volunteer work for her church on weekends.When it came to selecting who would chair the United Fund drive for the department,her manager immediately thought of her and asked her to serve.The manager's action reflects the __________ model of job satisfaction.

Accepted Answer

A)  dispositional components 
B)  value attainment 
C)  met expectations 
D)  need fulfillment 
E)  equity 
A)  dispositional components 
B)  value attainment 
C)  met expectations 
D)  need fulfillment 
E)  equity

Question 15

In Schwartz's model,conformity and tradition are in the same wedge,but conformity is seen as less extreme than tradition.

Accepted Answer

A) True 
 B)False

Question 16

One of the top five drivers of employee engagement for organizations in North America is pay.

Accepted Answer

A) True 
 B)False

Question 17

______ is one element that allows employees to balance their work lives and family lives.

Accepted Answer

A)  Flextime 
B)  Telecommuting 
C)  Stress management 
D)  Job involvement 
E)  Cognitive dissonance 
A)  Flextime 
B)  Telecommuting 
C)  Stress management 
D)  Job involvement 
E)  Cognitive dissonance

Question 18

Samuel values his tradition and conformity.Not surprisingly,family time is very important to him.His employer,Stillman & Sons,expects him to work on holidays.Stillman & Sons and Samuel do not share the values of

Accepted Answer

A)  conservation. 
B)  self-direction. 
C)  self-transcendence. 
D)  openess to change. 
E)  self-enhancement. 
A)  conservation. 
B)  self-direction. 
C)  self-transcendence. 
D)  openess to change. 
E)  self-enhancement.

Question 19

Low job satisfaction and low employee engagement can lead to

Accepted Answer

A)  lower employee turnover. 
B)  low task performance. 
C)  increased task performance. 
D)  increased commitment. 
E)  improved communication. 
A)  lower employee turnover. 
B)  low task performance. 
C)  increased task performance. 
D)  increased commitment. 
E)  improved communication.

Question 20

Explain Schwartz's model of values.Identify two of your own values.Are these values adjacent,farther apart or opposing? Describe a situation that you faced and how your resolution reflects these values.

Accepted Answer

Schwartz proposed that broad values moti

Which of the following is not one of the predominant models of the causes of job satisfaction?

The president of American Systems announces that all employees will be going on a trip to San Francisco.Some employees like the idea and some don't.According to the _________ component of attitudes,these evaluations reflect the feelings of the employees.

Johan believes that saving the earth is our most important responsibility.He will be strongly committed to an employer who issues hybrid cars to all sales people,emphasizes recycling,and supports volunteerism to clean up the local river.

According to research,the relationship between job performance and job satisfaction is best summarized by which of the following statements?

________ is the harnessing of organization members' selves to their work roles.

Maria focuses on community volunteerism,while Anna focuses on getting a promotion at work._____ are represented by Maria's and Anna's focuses.

______ is defined by restraint of actions,inclinations,and impulses likely to upset or harm others and violate social expectations or norms.

Jason is working at Sushow Motors.The position,as originally described,involved conducting research with customers.Instead,Jason is answering phones and filing.He's very unhappy and thinks he should find another job.This thought process is

Turnover is always bad for organizations.

What is OCB? Why does it matter to managers? Now provide an example of how OCB applies to your life in college.

The _________ model suggests that managers should structure the work environment and rewards to match employees.

In Schwartz's model,conformity and tradition are in the same wedge,but conformity is seen as less extreme than tradition.

One of the top five drivers of employee engagement for organizations in North America is pay.

______ is one element that allows employees to balance their work lives and family lives.

Samuel values his tradition and conformity.Not surprisingly,family time is very important to him.His employer,Stillman & Sons,expects him to work on holidays.Stillman & Sons and Samuel do not share the values of

Low job satisfaction and low employee engagement can lead to

Explain Schwartz's model of values.Identify two of your own values.Are these values adjacent,farther apart or opposing? Describe a situation that you faced and how your resolution reflects these values.

Making OB Work for Me

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters

Exam 2: Values and Attitudes

Which of the following is not one of the predominant models of the causes of job satisfaction?

The president of American Systems announces that all employees will be going on a trip to San Francisco.Some employees like the idea and some don't.According to the _________ component of attitudes,these evaluations reflect the feelings of the employees.

Johan believes that saving the earth is our most important responsibility.He will be strongly committed to an employer who issues hybrid cars to all sales people,emphasizes recycling,and supports volunteerism to clean up the local river.

According to research,the relationship between job performance and job satisfaction is best summarized by which of the following statements?

________ is the harnessing of organization members' selves to their work roles.

Maria focuses on community volunteerism,while Anna focuses on getting a promotion at work._____ are represented by Maria's and Anna's focuses.

______ is defined by restraint of actions,inclinations,and impulses likely to upset or harm others and violate social expectations or norms.

Jason is working at Sushow Motors.The position,as originally described,involved conducting research with customers.Instead,Jason is answering phones and filing.He's very unhappy and thinks he should find another job.This thought process is

Turnover is always bad for organizations.

What is OCB? Why does it matter to managers? Now provide an example of how OCB applies to your life in college.

The _________ model suggests that managers should structure the work environment and rewards to match employees.

In Schwartz's model,conformity and tradition are in the same wedge,but conformity is seen as less extreme than tradition.

One of the top five drivers of employee engagement for organizations in North America is pay.

______ is one element that allows employees to balance their work lives and family lives.

Samuel values his tradition and conformity.Not surprisingly,family time is very important to him.His employer,Stillman & Sons,expects him to work on holidays.Stillman & Sons and Samuel do not share the values of

Low job satisfaction and low employee engagement can lead to

Explain Schwartz's model of values.Identify two of your own values.Are these values adjacent,farther apart or opposing? Describe a situation that you faced and how your resolution reflects these values.

Making OB Work for Me

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Groups and Teams

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters