Question 1

How can a manager rebuild trust,once it is lost? Can you think of a time when you lost trust in someone? How was it rebuilt?

Accepted Answer

describes a popular approach to trust repair.The Reina Seven-Step Model for Rebuilding Trust includes these steps:
1.Acknowledge what caused trust to be compromised.
2.Allow feelings and emotions to be discussed,constructively.
3.Get and give support to others in the process.
4.Reframe the experience and shift from being a victim to taking a look at options and choices.
5.Take responsibility.Ask,"What did I do or not do that caused this to happen?"
6.Forgive yourself and others.
7.Let go and move on.

Question 2

In a self-managed team

Accepted Answer

A)  management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves. 
B)  leadership is centralized. 
C)  there is no accountability. 
D)  managers are entirely absent from team processes. 
E)  leadership responsibilities often shift as members step up. 
A)  management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves. 
B)  leadership is centralized. 
C)  there is no accountability. 
D)  managers are entirely absent from team processes. 
E)  leadership responsibilities often shift as members step up. E

Question 3

Elias works for Joe's Landscaping Service.Joe promises that he will get employees new mowers this season; the old ones are always breaking down.Joe takes his family on a cross-country vacation while his home is being renovated.When Elias asks about the mowers,Joe says the company doesn't have enough money this season.
Elias no longer trusts Joe.What type of trust has Joe violated? What are the implications for Elias's relationship with Joe?

Accepted Answer

Trust is a reciprocal belief that another person will consider how his or her intentions and behaviors will affect the other.Contractual trust is trust of character.
Managers can build trust by following these behaviors: communication,support,respect,fairness,predictability,and competence.

Question 4

Norms only emerge on their own in group situations; they are not consciously formed.

Accepted Answer

A) True 
 B)False

Question 5

Identify the organizational and individual functions of formal groups in organizations.Think of a formal group that you belong to.Describe how being a member fulfills two organizational functions and two individual functions.Use specific examples.

Accepted Answer

According to Table 8.1,Formal Groups Ful

Question 6

Effective teams

Accepted Answer

A)  require minimal collaboration during the first and second stages of projects. 
B)  accept that no changes are needed in response to demands put on the team. 
C)  do not impose specific strategies and responsibilities. 
D)  incorporate the right mix of skills and talents. 
E)  do not restrict team member by imposing charter and processes. 
A)  require minimal collaboration during the first and second stages of projects. 
B)  accept that no changes are needed in response to demands put on the team. 
C)  do not impose specific strategies and responsibilities. 
D)  incorporate the right mix of skills and talents. 
E)  do not restrict team member by imposing charter and processes.

Question 7

A ________ is a small number of people with complementary skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable.

Accepted Answer

A)  formal group 
B)  informal group 
C)  mature group 
D)  team 
E)  virtual team 
A)  formal group 
B)  informal group 
C)  mature group 
D)  team 
E)  virtual team

Question 8

Kelly is a member of the community service group of her sorority.Traditionally,they pick a charity and run one fundraiser.Kelly suggests a new approach.In addition to the charity work,she wants to establish a new goal-that the members mentor inner city children.Kelly is acting as

Accepted Answer

A)  energizer. 
B)  coordinator. 
C)  procedural technician. 
D)  information seeker. 
E)  initiator. 
A)  energizer. 
B)  coordinator. 
C)  procedural technician. 
D)  information seeker. 
E)  initiator.

Question 9

Identify at least four group maintenance roles,and describe the function each serves in a group.Provide one example of each from your own experience.

Accepted Answer

Maintenance roles foster supportive and

Question 10

______ groups are assigned by organizations or managers,while _______ groups form when the members' purpose of getting together is friendship or a common interest.

Accepted Answer

A)  Organizational; individual 
B)  Departmental; divisional 
C)  Formal; informal 
D)  Focus; interest 
E)  Task; maintenance 
A)  Organizational; individual 
B)  Departmental; divisional 
C)  Formal; informal 
D)  Focus; interest 
E)  Task; maintenance

Question 11

As part of a work group,Bob's main job is to resolve conflicts between other group members.Whenever there is an argument,he tries to figure out a solution that benefits both parties,or he quickly defuses the tension with some jokes.Which of the following roles is Bob performing within his work group?

Accepted Answer

A)  coordinator 
B)  orienter 
C)  evaluator 
D)  energizer 
E)  harmonizer 
A)  coordinator 
B)  orienter 
C)  evaluator 
D)  energizer 
E)  harmonizer

Question 12

Which of the following is an individual function of a group?

Accepted Answer

A)  coordinate interdepartmental efforts 
B)  satisfy the person's need for affiliation. 
C)  implement complex decisions 
D)  socialize newcomers 
E)  accomplish complex, interdependent tasks 
A)  coordinate interdepartmental efforts 
B)  satisfy the person's need for affiliation. 
C)  implement complex decisions 
D)  socialize newcomers 
E)  accomplish complex, interdependent tasks

Question 13

Veronica just accepted a job at QuizBiz.She left a large company that offered big bonuses for salespersons who exceeded their quotas.At QuizBiz,the individual bonuses are smaller,but there are team rewards as well.This is known as a _____ reward system.

Accepted Answer

A)  team 
B)  project 
C)  hybrid 
D)  distributive 
E)  discretionar 
A)  team 
B)  project 
C)  hybrid 
D)  distributive 
E)  discretionar

Question 14

Phil is part of a newly formed work group.He has been introduced to all the group members,but he still feels like he cannot trust them.The group has not yet chosen a leader,and Phil feels unsure about his exact role within the group.According to Tuckman's five-stage model of group development,which of the following stages is Phil's group currently in?

Accepted Answer

A)  norming 
B)  forming 
C)  storming 
D)  performing 
E)  adjourning 
A)  norming 
B)  forming 
C)  storming 
D)  performing 
E)  adjourning

Question 15

During a group meeting,Nadia comments,_____.She is performing a maintenance role.

Accepted Answer

A)  "What is the real issue here? We don't seem to be going anywhere." 
B)  "Let's accept and praise the various points of view." 
C)  "We can do this. We've met difficult goals before." 
D)  "Last week we decided to table this agenda item. Are we ready to address it again?" 
E)  "A goal of 150 per week sounds reasonable." 
A)  "What is the real issue here? We don't seem to be going anywhere." 
B)  "Let's accept and praise the various points of view." 
C)  "We can do this. We've met difficult goals before." 
D)  "Last week we decided to table this agenda item. Are we ready to address it again?" 
E)  "A goal of 150 per week sounds reasonable."

Question 16

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished?

Accepted Answer

A)  forming 
B)  storming 
C)  norming 
D)  conforming 
E)  performing 
A)  forming 
B)  storming 
C)  norming 
D)  conforming 
E)  performing

Question 17

Trust of character is known as contractual trust.

Accepted Answer

A) True 
 B)False

Question 18

It is clear from research that personal friendship helps organizational productivity.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an organizational function of a group?

Accepted Answer

A)  fulfill the need for affiliation 
B)  reduce anxieties 
C)  build self-esteem 
D)  coordinate interdepartmental efforts 
E)  provide an opportunity to test perceptions of social reality 
A)  fulfill the need for affiliation 
B)  reduce anxieties 
C)  build self-esteem 
D)  coordinate interdepartmental efforts 
E)  provide an opportunity to test perceptions of social reality

Question 20

Linda wants to leave her company.No one ever seems to do what they say they will do.In addition,her manager's expectations seem to change from one day to the next.Linda is missing

Accepted Answer

A)  contractual trust. 
B)  trust of disclosure. 
C)  trust of capability. 
D)  trust of expertise. 
E)  trust of justice. 
A)  contractual trust. 
B)  trust of disclosure. 
C)  trust of capability. 
D)  trust of expertise. 
E)  trust of justice.

How can a manager rebuild trust,once it is lost? Can you think of a time when you lost trust in someone? How was it rebuilt?

In a self-managed team

Norms only emerge on their own in group situations; they are not consciously formed.

Identify the organizational and individual functions of formal groups in organizations.Think of a formal group that you belong to.Describe how being a member fulfills two organizational functions and two individual functions.Use specific examples.

Effective teams

A ________ is a small number of people with complementary skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable.

Kelly is a member of the community service group of her sorority.Traditionally,they pick a charity and run one fundraiser.Kelly suggests a new approach.In addition to the charity work,she wants to establish a new goal-that the members mentor inner city children.Kelly is acting as

Identify at least four group maintenance roles,and describe the function each serves in a group.Provide one example of each from your own experience.

groups are assigned by organizations or managers,while _ groups form when the members' purpose of getting together is friendship or a common interest.

Which of the following is an individual function of a group?

Veronica just accepted a job at QuizBiz.She left a large company that offered big bonuses for salespersons who exceeded their quotas.At QuizBiz,the individual bonuses are smaller,but there are team rewards as well.This is known as a _____ reward system.

During a group meeting,Nadia comments,_____.She is performing a maintenance role.

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished?

Trust of character is known as contractual trust.

It is clear from research that personal friendship helps organizational productivity.

Which of the following is an organizational function of a group?

Linda wants to leave her company.No one ever seems to do what they say they will do.In addition,her manager's expectations seem to change from one day to the next.Linda is missing

Making OB Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters

Exam 8: Groups and Teams

How can a manager rebuild trust,once it is lost? Can you think of a time when you lost trust in someone? How was it rebuilt?

In a self-managed team

Norms only emerge on their own in group situations; they are not consciously formed.

Identify the organizational and individual functions of formal groups in organizations.Think of a formal group that you belong to.Describe how being a member fulfills two organizational functions and two individual functions.Use specific examples.

Effective teams

A ________ is a small number of people with complementary skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable.

Kelly is a member of the community service group of her sorority.Traditionally,they pick a charity and run one fundraiser.Kelly suggests a new approach.In addition to the charity work,she wants to establish a new goal-that the members mentor inner city children.Kelly is acting as

Identify at least four group maintenance roles,and describe the function each serves in a group.Provide one example of each from your own experience.

______ groups are assigned by organizations or managers,while _______ groups form when the members' purpose of getting together is friendship or a common interest.

Which of the following is an individual function of a group?

Veronica just accepted a job at QuizBiz.She left a large company that offered big bonuses for salespersons who exceeded their quotas.At QuizBiz,the individual bonuses are smaller,but there are team rewards as well.This is known as a _____ reward system.

During a group meeting,Nadia comments,_____.She is performing a maintenance role.

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished?

Trust of character is known as contractual trust.

It is clear from research that personal friendship helps organizational productivity.

Which of the following is an organizational function of a group?

Linda wants to leave her company.No one ever seems to do what they say they will do.In addition,her manager's expectations seem to change from one day to the next.Linda is missing

Making OB Work for Me

Values and Attitudes

Individual Differences and Emotions

Social Perception and Managing Diversity

Foundations of Employee Motivation

Performance Management

Positive Organizational Behavior

Communication in the Digital Age

Managing Conflict and Negotiations

Decision Making and Creativity

Power,influence,and Politics

Leadership Effectiveness

Organizational Culture, socialization, and Mentoring

Organizational Design, effectiveness, and Innovation

Managing Change and Stres

Filters

groups are assigned by organizations or managers,while _ groups form when the members' purpose of getting together is friendship or a common interest.