Exam 4: Managing in the Global Environment

Customers are the most important group in the success of any company.Discuss the various types of customers that exist for Dell Computer and discuss how Dell needs to respond differently to the needs of its different customer groups if it is to be successful.

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Question 1

Correct Answer:

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Dell's customers can be segmented into several groups: (1)individuals for home use; (2)small companies; (3)large companies; (4)government agencies; (5)educational institutions.
Changes in the number and types of customers or in customers' taste and needs result in opportunities and threats.An organization's success depends on its response to customers.For Dell Computer,which is a part of the PC industry,customers are demanding thinner computers,better graphics and speed,and increased wireless and Internet connections-and lower prices,and PC companies must respond to the changing types and needs of customers.

The norms of a society are written rules of codes of conduct that tell people how they are supposed to act in given situations.

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(True/False)

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Question 2

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False

Val comes from a culture that values equality and works for the improvement of the welfare of the less fortunate and values the warm personal relationships more than goal achievement.Val's culture has:

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Question 3

Correct Answer:

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The higher the barriers to entry in an industry,the greater is the threat of competition.

(True/False)

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Question 4

A shift in the age distribution of the population of the United States is an example of a sociocultural force that affects organizations in the United States.

(True/False)

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Question 5

In the United States individualism is highly valued,and in Korea and Japan individuals are expected to conform to group expectations.In the context of the general environment,this is an example of a(n)_____ force.

(Multiple Choice)

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Question 6

Heartz Ltd.,provides Glayton Technologies with input resources that it needs to produce its products.In this context,which of the following categories does Heartz Ltd.,belong to?

(Multiple Choice)

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Question 7

The _____ environment is the set of forces and conditions that originate with global suppliers,distributors,customers,and competitors; these forces and conditions affect an organization's ability to obtain inputs and dispose of its outputs.

(Multiple Choice)

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Question 8

A tax that a government imposes on goods imported into the country is known as a(n):

(Multiple Choice)

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Question 9

Low levels of unemployment and increasing interest rates give people less money to spend.

(True/False)

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Question 10

Hofstede's model of national culture states five dimensions along which national cultures can be placed.Select any two of these five dimensions and discuss how each of these dimensions creates a different type of climate in which an organization can do business.

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Question 11

Explain briefly the role of a distributor.If distributors become powerful,what will be its impact on an organization?

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Question 12

A firm that has not traditionally been a competitor of EcoPro,Inc.,suddenly creates a new type of product that makes the products of EcoPro,Inc.,obsolete.This is an example of which type of force in the environment?

(Multiple Choice)

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Question 13

What do economic forces include? How do they affect the general environment of the organization? What are the challenges that they present to managers?

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Question 14

The citizens of the United States and France tend to spend more and save less.

(True/False)

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Question 15

List and explain the principal forms of capital flow between countries.

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Question 16

Human capital is the flow of power and influence around the world using persuasion,aggression,and force of arms to protect a country's or world region.

(True/False)

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Question 17

_____ refer(s)to factors that make it difficult and costly for a company to enter a particular task environment or industry.

(Multiple Choice)

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Question 18

Thirty percent of the customers of Action Group purchase Action Group's product three-fourths of the time that they purchase this type of product.In the context of barriers to entry,this product has a large degree of:

(Multiple Choice)

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Question 19

Today,global exchanges are becoming so complex that some companies specialize solely for managing other companies' global supply chains.

(True/False)

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Question 20

Showing 1 - 20 of 110

Customers are the most important group in the success of any company.Discuss the various types of customers that exist for Dell Computer and discuss how Dell needs to respond differently to the needs of its different customer groups if it is to be successful.

The norms of a society are written rules of codes of conduct that tell people how they are supposed to act in given situations.

Val comes from a culture that values equality and works for the improvement of the welfare of the less fortunate and values the warm personal relationships more than goal achievement.Val's culture has:

The higher the barriers to entry in an industry,the greater is the threat of competition.

A shift in the age distribution of the population of the United States is an example of a sociocultural force that affects organizations in the United States.

In the United States individualism is highly valued,and in Korea and Japan individuals are expected to conform to group expectations.In the context of the general environment,this is an example of a(n)_____ force.

Heartz Ltd.,provides Glayton Technologies with input resources that it needs to produce its products.In this context,which of the following categories does Heartz Ltd.,belong to?

The _____ environment is the set of forces and conditions that originate with global suppliers,distributors,customers,and competitors; these forces and conditions affect an organization's ability to obtain inputs and dispose of its outputs.

A tax that a government imposes on goods imported into the country is known as a(n):

Low levels of unemployment and increasing interest rates give people less money to spend.

Hofstede's model of national culture states five dimensions along which national cultures can be placed.Select any two of these five dimensions and discuss how each of these dimensions creates a different type of climate in which an organization can do business.

Explain briefly the role of a distributor.If distributors become powerful,what will be its impact on an organization?

A firm that has not traditionally been a competitor of EcoPro,Inc.,suddenly creates a new type of product that makes the products of EcoPro,Inc.,obsolete.This is an example of which type of force in the environment?

What do economic forces include? How do they affect the general environment of the organization? What are the challenges that they present to managers?

The citizens of the United States and France tend to spend more and save less.

List and explain the principal forms of capital flow between countries.

Human capital is the flow of power and influence around the world using persuasion,aggression,and force of arms to protect a country's or world region.

_____ refer(s)to factors that make it difficult and costly for a company to enter a particular task environment or industry.

Thirty percent of the customers of Action Group purchase Action Group's product three-fourths of the time that they purchase this type of product.In the context of barriers to entry,this product has a large degree of:

Today,global exchanges are becoming so complex that some companies specialize solely for managing other companies' global supply chains.

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