Exam 14: Operations Management: Managing Vital Operations and Processes

A process layout provides the flexibility needed to change the product.Such flexibility,however,often reduces efficiency because:

A system that an organization uses to obtain inputs,convert them into outputs,and then dispose of these outputs is known as a(n):

The management of any aspect of production that transforms inputs into finished outputs is known as:

A disadvantage of flexible manufacturing is that a company is unable to produce many more varieties of a product than before in the same amount of time.

Define what is meant by flexible manufacturing systems.Describe how they can improve an organization's responsiveness to customers.

"Labor productivity" is frequently used to compare organizations in their efficiency.

Define the three stages of the manufacturing production process and give a practical business example of each of these stages.

Higher quality translates into higher employee productivity,which means lower costs for the organization.

Although buffer stocks of inventory can be expensive to store,they can help an organization when it is affected by shortages of inputs brought about by a disruption among suppliers.

Discuss the link between customer responsiveness and an organization's production system.

Which of the following is a disadvantage of a JIT system?

Efficiency refers to goods and services that are reliable,dependable,and satisfying,and that do the job they were designed for.

Profit-seeking organizations have customers,but not-for-profit organizations do not have customers.

Labor productivity is calculated by:

Discuss customer relationship management (CRM)and its three interconnected components with an example.

What is process reengineering?

The amount of raw materials and component parts that an organization has on hand is known as inventory.

An organization's employees can be a major source of information about the sources of poor quality products produced by the organization.

Facilities layout is the operations management technique that pays minimal attention to design the machine-worker interface.

An operations manager is responsible for all of the following in an organization's production system EXCEPT: