Question 1

Emotional intelligence concerns understanding and managing the moods and emotions of others but not oneself.

Accepted Answer

A) True 
 B)False  False

Question 2

Levels of job satisfaction tend to increase as one moves up the hierarchy in an organization.

Accepted Answer

A) True 
 B)False  True

Question 3

The rites of _____ determine how individuals enter,advance within,and leave the organization.

Accepted Answer

A)  passage 
B)  integration 
C)  celebration 
D)  inauguration 
E)  enhancement 
A)  passage 
B)  integration 
C)  celebration 
D)  inauguration 
E)  enhancement A

Question 4

The tendency of a person to feel bad emotions and moods,to feel distressed,and to be critical of oneself and others is called:

Accepted Answer

A)  agreeableness. 
B)  conscientiousness. 
C)  negative affectivity. 
D)  high on self-esteem. 
E)  optimism. 
A)  agreeableness. 
B)  conscientiousness. 
C)  negative affectivity. 
D)  high on self-esteem. 
E)  optimism.

Question 5

Unwritten,informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group are known as:

Accepted Answer

A)  norms. 
B)  goals. 
C)  values. 
D)  ideologies. 
E)  rules. 
A)  norms. 
B)  goals. 
C)  values. 
D)  ideologies. 
E)  rules.

Question 6

Orbit Inc.,puts out newspaper releases announcing employees' promotions.This is an example of a rite of:

Accepted Answer

A)  inauguration. 
B)  celebration. 
C)  integration. 
D)  passage. 
E)  enhancement. 
A)  inauguration. 
B)  celebration. 
C)  integration. 
D)  passage. 
E)  enhancement.

Question 7

One of the attributes that make Anthony an excellent manager is his ability to understand the moods of his subordinates coupled with his ability to manage his own moods.Anthony has a high level of:

Accepted Answer

A)  fluid intelligence. 
B)  intelligence quotient. 
C)  emotional intelligence. 
D)  crystallized intelligence. 
E)  dispositional effect. 
A)  fluid intelligence. 
B)  intelligence quotient. 
C)  emotional intelligence. 
D)  crystallized intelligence. 
E)  dispositional effect.

Question 8

What is organizational culture?

Accepted Answer

Organizational culture comprises the sha

Question 9

Which of the following describes what managers are trying to achieve through work and how they think they should behave?

Accepted Answer

A)  Emotions 
B)  Moods 
C)  Intelligence 
D)  Values 
E)  Attitudes 
A)  Emotions 
B)  Moods 
C)  Intelligence 
D)  Values 
E)  Attitudes

Question 10

Organizational citizenship behaviors refer to an employee's:

Accepted Answer

A)  strict adherence to organizational goals. 
B)  willingness to perform above and beyond the call of duty. 
C)  indisposition to offer suggestions to the organization. 
D)  emotional attachment to the organization. 
E)  collection of feelings and beliefs about the organization as a whole. 
A)  strict adherence to organizational goals. 
B)  willingness to perform above and beyond the call of duty. 
C)  indisposition to offer suggestions to the organization. 
D)  emotional attachment to the organization. 
E)  collection of feelings and beliefs about the organization as a whole.

Question 11

According to psychologist David McClelland,the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence is known as the individual's need for:

Accepted Answer

A)  affiliation. 
B)  achievement. 
C)  power. 
D)  affection. 
E)  conscientiousness. 
A)  affiliation. 
B)  achievement. 
C)  power. 
D)  affection. 
E)  conscientiousness.

Question 12

Organizational commitment is likely to help managers perform some of their figurehead and spokesperson roles.

Accepted Answer

A) True 
 B)False

Question 13

A(n)_____ value is a personal conviction about desired modes of conduct or ways of behaving.

Accepted Answer

A)  terminal 
B)  personal 
C)  social 
D)  ends 
E)  instrumental 
A)  terminal 
B)  personal 
C)  social 
D)  ends 
E)  instrumental

Question 14

As a manager,Nancy is known in the company as a risk-taker and an innovator.Nancy is:

Accepted Answer

A)  high on introversion. 
B)  low on agreeableness. 
C)  high on openness to experience. 
D)  high on negative affectivity. 
E)  high on conscientiousness. 
A)  high on introversion. 
B)  low on agreeableness. 
C)  high on openness to experience. 
D)  high on negative affectivity. 
E)  high on conscientiousness.

Question 15

Managers who are low on openness might be an asset in certain organizations and positions.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following refers to a feeling or state of mind?

Accepted Answer

A)  Affect 
B)  Moods 
C)  Values 
D)  Emotional labor 
E)  Self-efficacy 
A)  Affect 
B)  Moods 
C)  Values 
D)  Emotional labor 
E)  Self-efficacy

Question 17

The terminal values and not the instrumental values of managers play a role in determining organizational culture.

Accepted Answer

A) True 
 B)False

Question 18

Explain how culture influences the way managers perform their four main functions: planning,organizing,leading,and controlling.

Accepted Answer

Organizational culture shapes and contro

Question 19

People who tend to be sociable,outgoing,and friendly are said to:

Accepted Answer

A)  be extraverts. 
B)  be introverts. 
C)  have low self-esteem. 
D)  be conscientious. 
E)  have an internal locus of control. 
A)  be extraverts. 
B)  be introverts. 
C)  have low self-esteem. 
D)  be conscientious. 
E)  have an internal locus of control.

Question 20

Define the concept of emotional intelligence.How does having emotional intelligence help managers?

Accepted Answer

Emotional intelligence is the ability to

Emotional intelligence concerns understanding and managing the moods and emotions of others but not oneself.

Levels of job satisfaction tend to increase as one moves up the hierarchy in an organization.

The rites of _____ determine how individuals enter,advance within,and leave the organization.

The tendency of a person to feel bad emotions and moods,to feel distressed,and to be critical of oneself and others is called:

Unwritten,informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group are known as:

Orbit Inc.,puts out newspaper releases announcing employees' promotions.This is an example of a rite of:

One of the attributes that make Anthony an excellent manager is his ability to understand the moods of his subordinates coupled with his ability to manage his own moods.Anthony has a high level of:

What is organizational culture?

Which of the following describes what managers are trying to achieve through work and how they think they should behave?

Organizational citizenship behaviors refer to an employee's:

According to psychologist David McClelland,the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence is known as the individual's need for:

Organizational commitment is likely to help managers perform some of their figurehead and spokesperson roles.

A(n)_____ value is a personal conviction about desired modes of conduct or ways of behaving.

As a manager,Nancy is known in the company as a risk-taker and an innovator.Nancy is:

Managers who are low on openness might be an asset in certain organizations and positions.

Which of the following refers to a feeling or state of mind?

The terminal values and not the instrumental values of managers play a role in determining organizational culture.

Explain how culture influences the way managers perform their four main functions: planning,organizing,leading,and controlling.

People who tend to be sociable,outgoing,and friendly are said to:

Define the concept of emotional intelligence.How does having emotional intelligence help managers?

The Management Process Today

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

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Exam 2: Values, Attitudes, Emotions, and Culture: The Manager As a Person

Emotional intelligence concerns understanding and managing the moods and emotions of others but not oneself.

Levels of job satisfaction tend to increase as one moves up the hierarchy in an organization.

The rites of _____ determine how individuals enter,advance within,and leave the organization.

The tendency of a person to feel bad emotions and moods,to feel distressed,and to be critical of oneself and others is called:

Unwritten,informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group are known as:

Orbit Inc.,puts out newspaper releases announcing employees' promotions.This is an example of a rite of:

One of the attributes that make Anthony an excellent manager is his ability to understand the moods of his subordinates coupled with his ability to manage his own moods.Anthony has a high level of:

What is organizational culture?

Which of the following describes what managers are trying to achieve through work and how they think they should behave?

Organizational citizenship behaviors refer to an employee's:

According to psychologist David McClelland,the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence is known as the individual's need for:

Organizational commitment is likely to help managers perform some of their figurehead and spokesperson roles.

A(n)_____ value is a personal conviction about desired modes of conduct or ways of behaving.

As a manager,Nancy is known in the company as a risk-taker and an innovator.Nancy is:

Managers who are low on openness might be an asset in certain organizations and positions.

Which of the following refers to a feeling or state of mind?

The terminal values and not the instrumental values of managers play a role in determining organizational culture.

Explain how culture influences the way managers perform their four main functions: planning,organizing,leading,and controlling.

People who tend to be sociable,outgoing,and friendly are said to:

Define the concept of emotional intelligence.How does having emotional intelligence help managers?

The Management Process Today

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

Filters